Kline Nissan

PETE knows nothing of keeping customers DO NOT SHOP HERE!....wrote a check for $15,800 for a 2012 used Altima in Nov 2014 for my teenage daughter. When the time came to turn on the heat it w DO NOT SHOP HERE!....wrote a check for $15,800 for a 2012 used Altima in Nov 2014 for my teenage daughter. When the time came to turn on the heat it was noticeably loud and blew out luke warm air, however was good enough to get through the winter. NOW it is WAY worse, it is really loud and still takes forever to warm the car in the winter and the air conditioning is not cold enough to cool it. Finally got some time on my hands so I called and spoke with the manager PETE and said I would like to give him the opportunity to fix it before I spend my own cash on it. He started LAUGHING and then thought about it more and started LAUGHING again!...AND he was working and talking to other people during our entire phone call! Yes, this is what Kline Nissan thinks about its customers and customer satisfaction! NONE of my family or friends will be shopping here including of course myself. I told him I'm thinking about spending something in the low 20s for a Rogue....I will not be going here or any Kline to get it. I don't know how a manager could be so careless about customer satisfaction on such a "big ticket" item where people spend thousands. I could literally walk in there today and write a personal check up to 50k and so could most of my friends and family, but NOT anymore and NOT AT KLINE if this is how their managers are trained to handle customer satisfaction. He kept saying what took me so long to contact him, I'm a single full time parent working 50 hours a week and I have to wait for opportunities to get things like this done. It was good ENOUGH for the time being but he didn't want to acknowledge what I told him, and that was it was faulty from the first time it was turned on after the sale. His final answer (after he stopped laughing and concluded his conversations with other people) was no warranty. More

Really great experience Kline was our first stop on our car-leasing quest. It should have been the only one (I'm lookin' at you, Subaru). The entire staff, and Huxley in p Kline was our first stop on our car-leasing quest. It should have been the only one (I'm lookin' at you, Subaru). The entire staff, and Huxley in particular, somehow managed to be attentive, responsive, and interested without being pushy or high-pressure. They managed to find and dealer-trade for the mythical "White Whale" of Rogues - all the options we wanted and none we didn't - within a day of our visit. They gave us fair trade-in value on our tired old Audi and a lease rate that was borderline comical in comparison to the other brands we were shopping. Was expecting another excursion into car-haggle land. Got nothing but a great experience instead. More

Straight forward pricing and informative sales person When they say they will give a TrueCar price they do. I really liked their clear cut and simple way of quoting the least they can do and informative s When they say they will give a TrueCar price they do. I really liked their clear cut and simple way of quoting the least they can do and informative sales people who assist in you in making the right choice. More

Well informed pleasant salesman Drove from Iowa to see a particular car. Chris arranged to meet us at a time and had everything ready to go. Well thought out test drive to see how Drove from Iowa to see a particular car. Chris arranged to meet us at a time and had everything ready to go. Well thought out test drive to see how car handled on different roads. Very respectful and pleasant to work with. Cars are more involved than they used to be. Very informative on all the options. Navigation, blind spot monitoring, bluetooth etc. Lots to learn !! Chirs made the car buying experience easier. More

GREAT! I could have followed the owners manual to link my phone to car, but stopped in unannounced.to see Chris Little and he gladly set up all the family ph I could have followed the owners manual to link my phone to car, but stopped in unannounced.to see Chris Little and he gladly set up all the family phones to car in less than 10 minutes......Just the Greatest,,! More

Excellent Really impressed with the service provided during vehicle selection, specially by Chris Little. Already I'm referring my friends to dealership & will Really impressed with the service provided during vehicle selection, specially by Chris Little. Already I'm referring my friends to dealership & will continue in coming future. More

Great experience! Could not ask for a nicer person to deal with than Chris Little. Professional, funny and courteous! Thank you Chris for a great car buying experience. Could not ask for a nicer person to deal with than Chris Little. Professional, funny and courteous! Thank you Chris for a great car buying experience. More

The way car buying should be! I was in the market for a Honda Civic for my daughter. I had looked at this vehicle at several other dealerships and was not successful with a purcha I was in the market for a Honda Civic for my daughter. I had looked at this vehicle at several other dealerships and was not successful with a purchase. I went online researched the inventory and made a call to Klien Nissan (it was about 49 miles from our home) I spoke with Charlie he looked up the car on the computer - he went out on the lot looked over the vehicle test drove it called me back said it looked and drove great! I arrived later that day with my daughter, Charlie was helping a customer and had Huxley assist us - they had the car ready for us to test drive my daughter drove the car and loved it! We arrived at 3:45 and left at 6:00 with that car Charlie test drove for us. I absolutely am impressed with this Dealership and the way they treat people unlike any experience I have ever had purchasing a vehicle! I would recommend this dealership to everyone, you will not be disappointed! Thank you for all your help in helping me find the perfect car for my daughter Huxley, Charlie and Klien Nissan. -Amy More