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Kline Nissan
Maplewood, MN
283 Reviews
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Showing 283 reviews
June 23, 2020
Wow! They really don't care about customers. At all. Never buy a car from this dealership. Actually thinking about buying a second new Nissan (now not from Kline)! We love our Nissan but that's a Nissan Never buy a car from this dealership. Actually thinking about buying a second new Nissan (now not from Kline)! We love our Nissan but that's a Nissan thing, not a Kline Nissan thing. The service department is dishonest and rude. I purchased extra services when the car was bought and now I'm stuck with having to take it there to have these services completed. Furthermore, they refuse to discuss with me what services I have and what I have used. Today's story: Service department said we could schedule an oil change and purchase a new car key which needs to be programmed, and it would be done in one hour. My husband arrived and was told the key takes 2 hours, oil change 75 minutes. My husband was on his lunch break so he could not stay two hours as the appointment was for one hour. I texted with the service "advisor" after he texted me and he basically didn't believe me that I was told an hour and doesn't know "who could have told you that". And then implied it was my husband's fault because he couldn't stay for two hours. When I replied that my husband has a job and can not just stay two hours when one was promised, he stopped communicating with me. Just silence and a refusal to communicate. So much for customer service! Also, in a previous experience I showed up, walked in and there are a bunch of guys on the phone who ignored me. You're not sure if you're just supposed to stand there or..? Go into the car sales area? No one greets you or gives you a nod so you know you've been seen, no place to sit and wait. Just stand there for several minutes in front of all of them until they decide to deal with you. In addition (in the past), we were told that we must give perfect scores on the survey Nissan sends or their job is on the line. Does corporate Nissan know that they pressure perfect scores from customers? A little courtesy would go a long way. Challenging me in texts and blaming my husband is not good business. And then refusing to continue to communicate just seals the deal that they don't care one ounce. They took a bad situation and escalated it to much worse. And still refusing to respond to me. I was waiting to send this review but since they refuse to talk to me, no need to wait. More
by mom in Stillie
Employees Worked With
Tristan Feeney
June 18, 2020
Best experience treated with so much respect and they made sure we left with a car and understood everything that was going on loved it. made sure we left with a car and understood everything that was going on loved it. More
by imani_warmsley
Employees Worked With
Juan Guzman, Pam Guilford, Krystal Erickson
June 18, 2020
KLINE NISSAN ROCKS!!! Fast Friendly Knowledgeable Service! I pulled in near the service door and someone from the service dept comes out to greet me in my car. I asked questions about what they are going to do I pulled in near the service door and someone from the service dept comes out to greet me in my car. I asked questions about what they are going to do and they knew their stuff!! They don't just Charge your Airconditioning without inspecting it first. They put die through to make sure their were no leaks because if you need it charged their may be something else wrong with it. I waited for my car. They tell you up front approx how long it will be and they call you when they are done an give you a summary of everything they did & the results of any testing. The waiting room is like you are in your living room at home. They have big black recliners a fire place and plenty of refreshments available to you. If that isn't enough you actually can have your dog with you! They got big screeen TV's. I almost forgot where I was. The people are so friendly, helpful and accommodating to your every need! What more could I ask for? More
by Grace Back
Employees Worked With
Justin Huntsman, Pete Thom, Tristan Feeney
June 05, 2020
Great Experience! Juan Guzman is who I purchased my Rogue from and Tristan Feeney was the representative who helped get my passenger light bulb fixed. Both guys were su Juan Guzman is who I purchased my Rogue from and Tristan Feeney was the representative who helped get my passenger light bulb fixed. Both guys were super helpful and kind. Overall I had a great experience with Kline Nissan! More
by Lammerj
Employees Worked With
Juan Guzman, Tristan Feeney
June 01, 2020
Adam helped over the phone with All of my concerns, allowing me to get answers while staying home and taking care of my kids. He basically did all the hard work. Fast, easy, and they worked with me whe allowing me to get answers while staying home and taking care of my kids. He basically did all the hard work. Fast, easy, and they worked with me when another dealership Refused to meet me on any of the pricing. More
by bavandipuss
Employees Worked With
Adam Bazille, Krystal Erickson
May 28, 2020
Tristan was so very helpful, friendly, and I always felt like I was being heard. I was very appreciative that the issue I brought the vehicle in for was fixed, as well as two other issues I wasn’t aware. Th like I was being heard. I was very appreciative that the issue I brought the vehicle in for was fixed, as well as two other issues I wasn’t aware. This isn’t my regular dealership but it might become my regular after the great service I had. More
by cass2020
Employees Worked With
Tristan Feeney
May 18, 2020
Friendly staff, service done within an hour for oil change. Disappointed in the lack of precautions taken during this pandemic time. No social distancing signs anywhere, no masks worn by staff, seating change. Disappointed in the lack of precautions taken during this pandemic time. No social distancing signs anywhere, no masks worn by staff, seating for people waiting was not 6 feet apart. More
by ace23
Employees Worked With
Bpb Helgeson, Dan Welsch, Chris Tredwell, Bret Quandt, Tristan Feeney, Ted Cahill
May 06, 2020
I purchaced a used Nissan Frontier and was due for the 60K Great customer service. Tristan Freeney took the time to walk me through everything. I was educated on the service I was paying for. Awesome. No buyer Great customer service. Tristan Freeney took the time to walk me through everything. I was educated on the service I was paying for. Awesome. No buyers remorse. More
by jjordet
Employees Worked With
Tristan Feeney
April 20, 2020
Great service! Wonderful, professional,knowledgeable and friendly people to work with. Everything was explained and service was done in time stated. As soon as I le Wonderful, professional,knowledgeable and friendly people to work with. Everything was explained and service was done in time stated. As soon as I left I was self a text to askifthere was anything else I needed to tell them to do. Very thoughtful and pleasant staff! More
by Jean
Employees Worked With
Ted Cahill
April 10, 2020
fast professional service, comfortable waiting area I love how I am treated at Kline Nissan is Maplewood. It is always clean, organized and I appreciate how my appointment manager goes over everything I love how I am treated at Kline Nissan is Maplewood. It is always clean, organized and I appreciate how my appointment manager goes over everything done at the end and makes recommendations for future tune ups so I can plan. I never feel pressured to buy anything and I never leave feeling like I was taken advantage of. Honest service is hard to find these days but the service at Kline is honest and professional, and they are knowledgeable about my car, eager to answer any questions. More
by Janet
Employees Worked With
Tristan Feeney
