Klick Lewis Chevrolet - Service Center
Palmyra, PA

46 Reviews of Klick Lewis Chevrolet - Service Center
To buy a vehicle is great but the service is a rip off changing a bulb 45.00 is insane you pay 10.00 for two they changed 1 and it takes less than 5 minutes. This was a brake light bulb and the vehicle wa changing a bulb 45.00 is insane you pay 10.00 for two they changed 1 and it takes less than 5 minutes. This was a brake light bulb and the vehicle was bought there to top it off. The service manager answer was I have to pay my guy to put it in. That's a rate of 420.00 an hour More
Took my car in for inspection. Richard depugh in the service department was great. He was super nice and very helpful. And my car got done very quick. And they were quick to give Richard depugh in the service department was great. He was super nice and very helpful. And my car got done very quick. And they were quick to give me a call when it was done More
This service department is horrible flat out horrible. Nobody in that whole department returns a phone call at all it’s ridiculous! I just came and took my mothers car after it sat for 2 days not even bei Nobody in that whole department returns a phone call at all it’s ridiculous! I just came and took my mothers car after it sat for 2 days not even being touch! Trust is earned more like we just want your money and that’s all! Never be back and it sounds like you lost a lot of customers around town! Your service is BAD! It’s time you look in the mirror and see you have a problem or you will keep loosing people and have a bigger problem!✌️ More
Absolutely horrible! Had my car in with Jr never called me till roughly about 4 said he was done. It was just an inspection and oil change. I picked it up he forgot to di Had my car in with Jr never called me till roughly about 4 said he was done. It was just an inspection and oil change. I picked it up he forgot to discount my coupon ok I can deal with that. When I got in my car there was oil stains inside no lube sticker and the oil life is at 5 % now I’m hot. I called. Jr in the morning he said he would talk to the tech and call me back surprise never did I called then I asked for someone in management I got a voicemail of a guy name Todd he never called me back I waited a day called service I asked for Todd they said let me check if he’s in I can hear him say send it to my voicemail. Trust is earned ha! Would you trust someone that doesn’t return phone calls at all. It’s fine I’ll take my 4 cars my wife’s family’s 6 cars and we will find another place. Don’t even bother responding oh wait you don’t. More
Spoke with Service Manager on 9 June 2021 regarding an invoice. The Service Manager was professional, understanding, and took the time to understand the customer's concerns and frustrations. The issue w invoice. The Service Manager was professional, understanding, and took the time to understand the customer's concerns and frustrations. The issue was resolved quickly and I was pleased with how the situation was handled. I am a long-standing customer of Klick Lewis and given the level of service will continue to be for a long time. More
Great service experience! Convenient appointment, comfortable customer lounge where I could work while waiting, efficient service. My car was returned near and clean. Staff was great. comfortable customer lounge where I could work while waiting, efficient service. My car was returned near and clean. Staff was great. More
Klick Lewis best service Excellent customer service. Always professional, knowledgeable, courteous. Go the extra mile to be sure their customers are satisfied. Definitely reco Excellent customer service. Always professional, knowledgeable, courteous. Go the extra mile to be sure their customers are satisfied. Definitely recommend them for service and sales. More
Very Good Service All Klick Lewis service personnel were very friendly, respectful, knowledgeable, and professional. I was 100% satisfied with all work performed on my All Klick Lewis service personnel were very friendly, respectful, knowledgeable, and professional. I was 100% satisfied with all work performed on my car at this service visit. Stan More
Awful Rep[air Service Experience I took my vehicle in for an annual inspection and was told that the driver's side mirror needed to have the glass replaced because it was clouding ove I took my vehicle in for an annual inspection and was told that the driver's side mirror needed to have the glass replaced because it was clouding over. Since it was just the glass (GM part 88981032 which is about $45), and it was explained to me they can easily "just pop it in", I said to go ahead with the repair before asking for an estimate as it would most likely be inexpensive.. When I received the bill, the cost was over $400 for the mirror. I contacted GM and they explained to me that $400+ would be what an ENTIRE mirror assembly would cost, not just the glass which would be, as said, around $45. But, when I checked the mirror assembly, I noticed I still had the original part and just new glass (I know this because of the presence of small scratches that have been on the mirror housing). That was my first issue with Klick Lewis service. A couple of months later, I had to take the vehicle back for service as it started squealing. They diagnosed the issue and stated it was the tensioner pulley and serpentine belt. Both items were replaced, but the car still squeals just as bad as it had before. This is not my main concern, although it's not ideal. What made this visit worse was this: while I was at the service department, I mentioned that my HVAC control unit was failing (flashing which is a very common issue) and would eventually need replaced. I asked them to quote me a price, which they happily did. All good so far, but when I got home and looked over my bill for the belt and pulley replacement, I noticed they charged me $112 to "diagnose the A/C system" - which is NOT something I had even asked for. So, needless to say, this hasn't left me wanting to ever go back to Klick Lewis for any purchases or vehicle service. More
Klick Lewis The sales and service team go above and beyond every time I come in. My family and I won't get a car from anywhere else. The sales and service team go above and beyond every time I come in. My family and I won't get a car from anywhere else. More