Klein Honda - Everett Service Center

I made a service appointment in the early morning at 7:30. I was here on time and walked outside after checking in. After 80 minutes I was back, I found my car was still at entrance and NOBODY was worki 7:30. I was here on time and walked outside after checking in. After 80 minutes I was back, I found my car was still at entrance and NOBODY was working on it! The staff and even the manager made excuses and even said 7:30 was just the check in time. Then WHY didn’t they give me another time slot if they didn’t have staff working on my car at 7:30?? This was the most terrible service experience I have ever had. I had been waiting for around 100 minutes but nobody was working on my car!! More

Always Great Service! I brought my car in for a quick service and everyone was super friendly! I ran into my original salesman Austin and had a great chat about the car and I brought my car in for a quick service and everyone was super friendly! I ran into my original salesman Austin and had a great chat about the car and any concerns I might be having! Austin goes above and beyond and I still love my car so much! The Klein Honda team is great! Thanks!! More

Fast, friendly top notch customer service department Came in to the service center on a friday evening well after 6pm expecting the worse and to be with out my vehicle till over the weekend,Not here, the Came in to the service center on a friday evening well after 6pm expecting the worse and to be with out my vehicle till over the weekend,Not here, the staff went above and beyond and with-in 30mins of me arriving i was all finished and ready to go, A++ customer service team. Need any kind of help solved fast,Steve Shosky is your goto guy.great job.thank you More

Horrible Service I went for a sliding door fix and oil change for my van. I turned in my vehicle slightly before 7:30 am and was told that it will be ready by 12pm. I I went for a sliding door fix and oil change for my van. I turned in my vehicle slightly before 7:30 am and was told that it will be ready by 12pm. I called six times between 11 am to 3 pm to know the status. The call just dropped after 20 minutes waiting multiple times. When the call was picked up and I was told someone will call back, but no one did. Every time you call there is upwards of 20 minutes wait time. I asked to speak with the manager and after 30 minutes I told he isn’t available. The entire day is ruined because of it. When came to pick up the car the oil change was not done. Horrible service. Last time I will do service here. More

Great customer service from sales and service Came in for an oil change and I was helped by DeAndre , I was explaining to him how I wasn’t happy with my vehicle anymore. He took me over to sales a Came in for an oil change and I was helped by DeAndre , I was explaining to him how I wasn’t happy with my vehicle anymore. He took me over to sales and introduced me to Q and he was able to get me in a new car paying close to the same amount monthly for the car I had already! Super pleased with the service ! I’m sending all my friends and family to Klein for sure! Go see DeAndre in service and Q in sales ! More

Thank you! DeAndre Mitchel provided us with Great customer service, he helped us out big time! Thank you for going above and beyond for us and our car! DeAndre Mitchel provided us with Great customer service, he helped us out big time! Thank you for going above and beyond for us and our car! More

Safety recall of front passenger air bag inflater. Arranged an appointment to have recall warranty service on front passenger air bag inflater on Nov 23 2018. When the appointment was made, the recepti Arranged an appointment to have recall warranty service on front passenger air bag inflater on Nov 23 2018. When the appointment was made, the receptionist gave me all the info, service would take 45 minutes and there was a customer lounge for waiting, with coffee and magazines. Arrived at dealer service department on time. At check-in, I was informed that parts were not available to perform the service. Parts would be available on Nov 26. So I made another appointment for Nov 27, so as to give the parts department time to receive the parts, log them in and place them where-ever they keep them until needed. Arrived at the appointed time, checked in a bit early, as is my habit, and was informed that the service would take about two hours. Not exactly the 45 minutes I was told and expected. Anyway, I went to the customer lounge to wait. Very comfortable area, coffee and magazines. About an hour later, the service was completed. Went to the car to go home and discovered that the job had not been completed, an access panel cover had not been replaced. I would have replaced it myself, but could't find the right position to fit it. Went back in and requested that a technician be found to complete the job. They did. I had to tell him where the cover should be placed. All personnel I encountered were polite and respectful, the waiting area clean and comfortable. The persons taking appointments need to verify that parts will be available for the required work. My time wasted by having to have a second visit is maybe not as valuable as theirs, but does have some value. Overall, because of having to have a second appointment and the job not finished because of panel not being reinstalled, on a scale of 1-10, 9. More

Time for yearly car checkup! I always drive up and look for Steve, He is super knowledgeable and very friendly. Sometimes car language can be overwhelming but he makes sure I und I always drive up and look for Steve, He is super knowledgeable and very friendly. Sometimes car language can be overwhelming but he makes sure I understand all the work that was done on my car before I leave. And thanks for Honda adding on a car wash! More

Issues with explanation - explained I have been treated by Klein Honda more than fairly in the past. When I had an issue today with the expensive 30K recommended maintenance, the Honda I have been treated by Klein Honda more than fairly in the past. When I had an issue today with the expensive 30K recommended maintenance, the Honda manager personally responded. Not all issues are black and white, and he took the time to discuss what ended up being not-so- clear of an explanation by someone in service. Of all the issues or maintenance with my Honda, Klein Honda has always made things right. One cannot ask for more. More

Kloen will damage your car I'm Klien customer from couple of years, due to bad oil changes at Klien, I had to pay 1$$$ amount for timing chain replacement, even last oil change I'm Klien customer from couple of years, due to bad oil changes at Klien, I had to pay 1$$$ amount for timing chain replacement, even last oil change in one month is bad with black in color, and also they broke plastic cover up for break light. And light is also not working which is replaced. I would suggest go to nearby any different Honda for any service. Thanks More