Klein Honda - Everett Service Center

I was very pleased with this service experience. Rachel provided excellence customer service and kept me well inform on the repair status. Car is ready as promised. provided excellence customer service and kept me well inform on the repair status. Car is ready as promised. More

Always professional service and friendly staff who work Always professional service and friendly staff who work on time and get the job done. The shuttle is so convenient and the drivers are really fri Always professional service and friendly staff who work on time and get the job done. The shuttle is so convenient and the drivers are really friendly. I have been using this dealership for my car since I bought it from them in 2005. I have never had any issues to complain about. More

I'm a repeat customer at Klein Honda. I have purchased two new cars from this dealership in the last 5 years (I still own both). I love the service department, and I particularly enjoy working purchased two new cars from this dealership in the last 5 years (I still own both). I love the service department, and I particularly enjoy working with CJ Wahl. He is very professional and friendly. He's sharp and no-nonsense in dealing with service requests. I would recommend this dealership (and have recommended this dealership) because of Klein employees like CJ. More

I brought my Honda Ridgeline in for service in January and had the pleasure of working with Assistant Service Advisor, CJ Whal. CJ made the experience the best possible experience it could be for having and had the pleasure of working with Assistant Service Advisor, CJ Whal. CJ made the experience the best possible experience it could be for having your vehicle in the shop to be serviced. The customer service he provided is the definition of what customer service is and should be, many could learn from him. I appreciated not only his demeanor, but also the attention he gave to all of the finer details that can be missed. Since my schedule and ability to communicate and return phones calls was hampered based on my work and school schedule, he was fine with sending email updates of the progress and cost of the repairs. I sent an email relatively late at night at one point and received a reply at 11 at night; for certain I did not expect a reply that late but was impressed that he took a moment on his off time to respond to the email. In addition, there was an issue with the car rental return that popped up which he quickly and diligently took care with no further hassle on my end from the car dealership. In fact, Enterprise could learn a bit or two from this type of customer service. So to CJ and his team of workers, I offer my thanks and appreciate of a job well done. It's my hope that management at Klein takes a moment to recognize you for your excellent work. Sincerely, R. Doniger More

Working with Josh today changed my perspective on having work done at a dealership. He was friendly (even at 7:15 in the morning). He was an expert on my car (even a non Honda car: Acura MDX) He was an exce work done at a dealership. He was friendly (even at 7:15 in the morning). He was an expert on my car (even a non Honda car: Acura MDX) He was an exceptional communicator in explaining my options as well as letting me know when the work was done etc. His service went above and beyond what would be expected by walking me out to my car, returning my rental at Enterprise for me, and making the whole experience super easy. I wouldn't say I am a satisfied customer, I would say that Josh has made me a loyal costumer. More

It is my pleasure to submit my recommendation for Klein Honda. I have been a satisfied customer for better than 12 years (sales department/service department).The service advisors are always courteous and Honda. I have been a satisfied customer for better than 12 years (sales department/service department).The service advisors are always courteous and professional. This time was no exception. I really appreciate their excellent communication and being greeted by name whenever I come in for service. Their workmanship is excellent, and I know that the advisors will advise me if they notice anything which needs my attention. Shawn More

Just an all around good guy, really knowlegeable and super outgoing.....he doesnt really stop smiling....like ever. I feel very comftorable being around him, his work ethic and charisma fills me with jo super outgoing.....he doesnt really stop smiling....like ever. I feel very comftorable being around him, his work ethic and charisma fills me with joy, I love working with this guy. I will definetly return for service, I trust his recommendations and love the atmosphere....that is Klien Honda....if there is a problem this guy will fix it right the first time! Thank you Stephen, Patty Nguyen More

I really enjoyed working with Stephen on my recent visit to Klein Honda for an oil change. He has a positive friendly attitude and is very knowledgeable. I felt like when all was done that he really cared t to Klein Honda for an oil change. He has a positive friendly attitude and is very knowledgeable. I felt like when all was done that he really cared that I was satisfied, and I certainly was! More

Stephen Kenna is the best service rep that I have ever dealt with. I have been to numerous dealerships, but the service attitude that I see from Steven is just awesome! He is very pleasant to talk to, ver dealt with. I have been to numerous dealerships, but the service attitude that I see from Steven is just awesome! He is very pleasant to talk to, very hard working and is super trust worthy. He will never sell you stuff that you don't need and you can totally rely on him to have a great care for your car. Keep up the awesome work, Stephen! More

Oh my goodness that experience was amazing! Yes it cost money and car service can be expensive but they were so kind. Services I was paying for at another dealership, were free. They gave me a coupon I did money and car service can be expensive but they were so kind. Services I was paying for at another dealership, were free. They gave me a coupon I didn't have. They paid for a rental car so I could take my son home for lunch and a nap. I was able to just leave the rental there even when done. They have a customer for life!!! Thanks so much Joey! More