Klein Honda

I visited Klein Honda on two occasions the month of January 2011. On the first visit I brought along my daughter for whom I planned to purchase a new car. I met with Jared, and we looked at a number of January 2011. On the first visit I brought along my daughter for whom I planned to purchase a new car. I met with Jared, and we looked at a number of different vehicles. Afterwards, I thanked him for his time and explained that we would also evaluate other manufacturers - namely Toyota. After kicking a few more tires my daughter decided she liked the Civic the best. So, the following weekend I stopped by Klein again and met with Jared. After brief discussion I made a very reasonable offer, which Jared suggested would not be a problem accommodating. At this point I should mention that each of the last 5 new cars I have purchased I have done so through email. In other words, I was breaking protocol primarily because I thought I had established an adequate relationship with Jared (e.g. he understood price was #1 on my priority list and wouldn't jerk me around). Well, I was completely wrong. After the 3rd back and forth trip to the "sales desk" my patience was fully taxed. On the last trip a sales manager took Jared's place and assumed "negotiation" mode, asking to remove the trunk liner and floor mats. I wasn't looking to negotiate, I was looking for a yes or no - no need to waste my time when I knew I had offered a more than reasonable price given what my research suggested Civics were selling for locally. I politely declined and turned to leave when the sales manager shouted out that we had a deal. Needless to say, I didn't feel "warm and fuzzy" about the prospect of having to deal with Klein in the future to handle service, so I declined again and left. Soon afterwards I contacted several other local dealers via Edmonds.com and within 30 minutes I had an offer literally $1,000 less than my offer to Klein after adjusting for Klein's dealer add-on. An hour later I had an even better offer which was soon matched by the first. Just to be clear, the ratings I have entered are not a reflection of my experience with Jared. I thought Jared was fine to work with, he was just caught in the middle of myself and an excessively greedy sales manager. Oh, and a note to the sales manager - I have decided to buy a second new Honda for myself within the next week or two. Guess where I won't be making my purchase. More

I purchased a brand new 2010 Honda Pilot in 11/09. By 2/12/2010 I found it was unsafe and had been since Klein had my dvd player installed by Car Toys (dvd player sold to me by Klein yet installed throug 2/12/2010 I found it was unsafe and had been since Klein had my dvd player installed by Car Toys (dvd player sold to me by Klein yet installed through Car Toys). Install tech spliced into my airbag power supply to power the dvd player. This shorted out my airbags, voiding my warranty (manufacturer and extended that I purchased for $2700). on the airbag system. Klein denied the issue stating there was no way the splice happened, that the person (another Honda dealership with no motive to lie) that diagnosed the problem was lying to attempt to make money (when in fact the other dealership made no effort at all to make money from this situation). Klein then told me all they would do is replace the airbag shorting out which would do nothing as the dvd player would still be spliced into the power line and short it out again. Klein would give me nothing in writing guaranteeing their repair would really fix my car or that my warranty would again be in place (they stated they couldn't guarantee the warranty but would guarantee the airbag themselves but would not put that in writing either). I was forced to go buy another new Pilot (from another dealership) to ensure my family was safe and my warranties in place. This cost me thousands of dollars to do. By the time Klein finally admitted to the damage caused to the car I bought from them I had my new car. The damage was ~$7000 and they profited from this repair because their shop did the repair and Car Toys paid them to do it. They also attempted to profit a third time off their mistake by trying to fix this situation by selling me another new car from their inventory. Worst experience ever. They think they did wonderful by me by finally getting my car back to me repaired.....I got it back (nearly 30 days later) with trim pieces missing all over on the inside, black smudge marks all over the place, dirty in general, and was told to take it to another Honda dealership to have the trim work repaired and have that dealership bill Klein directly. I didn't receive an invoice for the work they did for over six months from the time I got my car back. I have had to file complaints with AG and BBB just to get response from the gen. mgr. Tom Hunt. I put a negative review of Klein on citysearch.com and was offered $500 by Mr. Hunt to remove it. More

Alex Luu is going to be an asset for Klein Honda. This young salesman had a great deal of product knowledge and is a good listener. He was friendly, not pushy. We liked the way he discussed our needs for young salesman had a great deal of product knowledge and is a good listener. He was friendly, not pushy. We liked the way he discussed our needs for a tow behind for our motor home. He would listen and clarify what he heard and then he went right to showing us a manual transmission Honda Fit. When we said we wanted to compare the Fit to other brands. He did not bad talk them, but he did show confidence in the Honda products, stating he would still be around when we came back. Which turned out to be the case, after seeing the other vehicles we decided to purchase the Fit from Alex. Alex, James, and Josh all at Klein Honda were great to deal with. More

Being 55 yr. old I've bought a few cars in my lifetime. No process and end result has ever been this satisfactory. From the test drive, to the handshake of a deal reached to the service department tour wa No process and end result has ever been this satisfactory. From the test drive, to the handshake of a deal reached to the service department tour was a informative and pleasant experience. When my new Accord was washed and ready for delivery it was driven onto showroom floor for the orientation and walk-around inspection. Five Star vehicle, 5 star dealership, 5 star sales associate. More

I had a superior experience with Klein Honda. I am a repeat customer; as I purchased my 2000 Honda Civic there, and now have a new Honda Fit. Raj is a great salesperson. He was knowledgeable about the repeat customer; as I purchased my 2000 Honda Civic there, and now have a new Honda Fit. Raj is a great salesperson. He was knowledgeable about the car, it's parts, mileage and construction. He was very friendly, honest, and not pushy at all. He made my purchase from Klein Honda a pleasant experience. And, he has remained in good communication with me in regards to any concerns or questions I had. I will definitely return to Klein Honda for my next purchase, and will see Raj again. More

Lai was the reason we bought at Klein Honda. Very professional and honest. He kept in good contact with us and helped us to narrow our search to best car for our family. I would definitely recommen professional and honest. He kept in good contact with us and helped us to narrow our search to best car for our family. I would definitely recommend our friends and family to check out Klein Honda. More

Because I was so happy with the sales experience I had with JW, I want to make a public recommendation for Klein Honda's sales department. When I moved to the Everett area, I had 10 years prior experienc with JW, I want to make a public recommendation for Klein Honda's sales department. When I moved to the Everett area, I had 10 years prior experience at Honda of Seattle. My first impression was that this place deserves my business. The people were friendly and responsive to all my needs. In particular, I noticed that they tried to make a connection with me as an individual, rather than treating me like a stranger, or like a nameless face in the crowd. I really appreciate that, because I am more than a number. I have owned a total of 6 Hondas, so far, and I plan to buy another in the future, when the time comes. I was thrilled when my partner decided to buy a used Element. She knew I could connect her with my favorite sales person in Seattle, but instead she was able to feel comfortable enough with the sales person here at Klein, that she was willing to take a risk. We have both been happier with this Element than either of us had hoped to be. It exceeded our expectations. JW made us feel like what we wanted and needed really mattered. Little details like the coupon for car wash, also add to our over-all contentment here. The waiting area is lovely, and the wait times are always reasonable. There is no place I would rather go, now, than my local Everett Honda store! Thanks, Klein. More

First of all, I knew I was going to purchase a car last week or this week. I had four types of cars in mind: Toyota, Chevrolet, Subaru and Honda. I must admit I first went to a Chevy dealer, but basically week or this week. I had four types of cars in mind: Toyota, Chevrolet, Subaru and Honda. I must admit I first went to a Chevy dealer, but basically didn't even get asked to test drive. When I went to Klein we (my daughter and I) were welcomed immediately. Not in a pushy way. We were offered to test drive any car. We were offered something to drink. All these courtesies make a difference. When I was persistent in sticking to a price that was in my ballpark- Derek Lofstrom didn't look at me crazy, but he went to negotiate. The car I bought is amazing. I feel like the price I paid was superb and the quality of the car is excellent. The service and professionalism was outstanding. Derek was very patient, understanding and carried on a conversation like a person not a robot like other dealerships. Not once did Derek act put out or frustrated with me. I appreciate his diligence in helping me pick a super car for my lifestyle and need. My overall experience was outstanding as usual. Sincerely, Darlene Moe More

I visited Klein Honda 5 days after I was rear-ended / sandwiched on the freeway. My van was "totalled" and I was driving a U.S.-made rental car, which I disliked. I was very interested in KIA, Toyota, an sandwiched on the freeway. My van was "totalled" and I was driving a U.S.-made rental car, which I disliked. I was very interested in KIA, Toyota, and Honda (my top choice). I started at Klein Honda, and drove off the lot with my certified pre-owned 4 y.o. CR-V many hours later! J.W. Williams was first to greet me. We discussed at length my wants, needs, and expectations. I was targeting a new Civic Hybrid or Insight Hybrid. After well over 2 hours JW challenged me to re-evaluate my targets. And, as I found out, my purchasing budget was below my target cars. JW suggested various late model Hondas on the used car lot, but when "my" CR-V drove up and parked by the showroom, JW asked me to evaluate its merits. I was not familiar at all with the CR-V, but within 1/2 hour, JW and I shook hands on a very good final, total, price. Thanks to JW's many hours of HELP, I drove away that same night with my "new" CR-V. JW listened, explained, suggested, critiqued my needs, and redirected me to the CR-V. I hate shopping. JW made my purchasing experience totally positive. He helped me very well on technical aspects. I am a retired engineer, and I demand to know how things work. JW, in 2 short months on the job, was the most technically knowledgeable car salesman I have ever dealt with. He treats his job as a profession, not a paycheck. I feel very comfortable in stating JW matched me to what I needed, more than what I wanted. He focused on me alone, listened very well and took car of business professionally. Car sales is hard work, and JW's unrelated background career has prepared him to succeed in car sales. Alan L. Maas More

My overall experince with Klein Honda and JW Williams was very pleasant. JW met me with a smile when I drove onto the lot and kept me laughing through the entire process. The price of the car was well with very pleasant. JW met me with a smile when I drove onto the lot and kept me laughing through the entire process. The price of the car was well within my means and is beautiful to boot! Although I plan on driving my 2008 Accord until the wheels fall off, I would not hesitate to visit Klein Honda if the need should arise. Kudos to JW and Klein Honda. Jill Haynes Everett, WA More