Klein Honda

To put it bluntly, we were lied to regarding the pricing on a new purchase, with trade, of a CR-V EXL. We had come to an agreement on the trade-in value and the price of the CR-V, with accessories both w on a new purchase, with trade, of a CR-V EXL. We had come to an agreement on the trade-in value and the price of the CR-V, with accessories both wanted and already installed. The salesman and the "guy in the back office" agreed to waive the fees for the accessories. The salesman took our pricing sheet back to the "guy in the office" and came back with a new pricing sheet with a higher number than we had agreed to. They wanted us to pay for three of the accessories (plus installation fees), increasing the price we had agreed upon a little over $1,200.00. After telling the salesman that this was totally unacceptable and that he knew he had agreed to waive the price of the accessories, he went back in to talk to the "guy in the office". Finally the "guy in the office" came out to talk to us, and he stated that neither the salesman nor he had made such an agreement. I told him to look at the previous pricing quote, but he refused. I told him the deal was off, he said okay, and we left with a very bad taste in our mouths. Essentially, we were left with the fealing that "we" were being called untruthful. I felt really bad for our salesman because he worked very hard during our negotiations to reach an agreement. If he signed off on more than "the guy in the office" could chew, then he should have said so. We may have been able to negotiate further but when "the guy in the office" refused to look back at the previous pricing sheet, that sealed the deal. We left and were able to purchase the very same vehicle at another Honda dealer later that evening, using the Costco program, at a better price in half the time. More

I loved the staff at Klein Honda. Our sales person (Woody)treated us more like a friend than a commission. Even thought we did not leave the dealership until close to 11:00 pm, Woody stayed behind to (Woody)treated us more like a friend than a commission. Even thought we did not leave the dealership until close to 11:00 pm, Woody stayed behind to help me clean out my possesions from our previous car. The rest of the staff was very friendly and went out of their way to make us feel comfortable ad satisfied with our purchase. More

The buying experience was very nice. Our two young boys even had a great time, drinking hot chocolate and coloring. The sales representative, JW, was excellent. He thoroughly reviewed accessories and fin even had a great time, drinking hot chocolate and coloring. The sales representative, JW, was excellent. He thoroughly reviewed accessories and financing options. It was definitely the best car buying experience I have had. I first contacted Klein Auto online looking for a 2011 Civic EX-L. Ryan Turner and Shain Partrick were both very responsive to my inquiries. Both worked with me to give me all the information I requested and even additional information that made the decision process very easy. More

I had a good experience. Te finance person was a little pushy but the salesperson was great. I came looking for a new car and did not fill prssured but was listened to by the salesperson. The finance per pushy but the salesperson was great. I came looking for a new car and did not fill prssured but was listened to by the salesperson. The finance person was not what I like. He was not listening to what I was saying and just kept saying I could pay something I didn't want to pay. More

We had a great experience buying our used car. We got a great price and a great used car. That is why we have returned a second time to purchase our vehicle. JW was great, but honda cars sell themselves. great price and a great used car. That is why we have returned a second time to purchase our vehicle. JW was great, but honda cars sell themselves. Thank you JW for putting up with me. I know I was hard to please but I am very pleased and felt like we got a great car. More

Entire car purchase transaction was pleaurable and no pressure. Received excellent sales service and finance. Completely painless. Have been raving about Klein Honda since we bought the car and would pressure. Received excellent sales service and finance. Completely painless. Have been raving about Klein Honda since we bought the car and would highly recommend going there for your next Honda More

I came in to trade in my vehicle, a 2010 element and dealt initially with ryan in internet sales. Ryan gave me a rough idea of what my trade in was worth and gave me an assurance we could work something dealt initially with ryan in internet sales. Ryan gave me a rough idea of what my trade in was worth and gave me an assurance we could work something out in my price range. When I arrived Ryan intorduced me to JW who took me out to test out the pilot i was interested in. i got a great feeling from JW, and while he was a salesman trying to make the best deal he could, I didn't feel pressure or swindled at any point. When we came back to dealership to talk price I gave JW my max payments and downpayments and he met up with Ken in finance to begin that process. While it was a difficult deal to work out they found a way. Ken brought me in, explained the deal and walked me through my options. He told me what might change and what would not pending his submission to various banks. I left with my pilot, when i initially planned on leaving with nothing and just exploring my options. I felt great about the purchase and about my treatment. The best part was a call a few days later when Ken informed me that they found a bank to accept our dealm but that it would have to be restructured in my favor. Again Klein Honda did what they had to do to make the sale happen, and to not change my limits on money down or payments. I had a great experience with JW and Ken, and would absolutely reccomend Klein to a friend. More

Everything went well. We were pleased with the service. The only thing that I thought was rather odd was when I went to pick up my seasonal matts and the person who put them in did not take out the carpet. The only thing that I thought was rather odd was when I went to pick up my seasonal matts and the person who put them in did not take out the carpet. He folded over curled the mat up against the front passenger seat. More

We were in the first day of checking out the market for cars to replace one of our vehicles. Klein Honda was about the fourth dealership we visited. We had no intention of buying yet, but just wanted to cars to replace one of our vehicles. Klein Honda was about the fourth dealership we visited. We had no intention of buying yet, but just wanted to see what the Element was like. J.W. was fun and friendly, and did not come across as a pushy "car salesman." He showed us a lightly used Element, which wasn't too far over what we planned to spend, and we rapidly realized it was just what we wanted. So maybe he is more of a "car salesman" than we thought! We bought the car on the spot, and have no regrets. We are sure we will love our Element for years to come. More

I visited Klein Honda on two occasions the month of January 2011. On the first visit I brought along my daughter for whom I planned to purchase a new car. I met with Jared, and we looked at a number of January 2011. On the first visit I brought along my daughter for whom I planned to purchase a new car. I met with Jared, and we looked at a number of different vehicles. Afterwards, I thanked him for his time and explained that we would also evaluate other manufacturers - namely Toyota. After kicking a few more tires my daughter decided she liked the Civic the best. So, the following weekend I stopped by Klein again and met with Jared. After brief discussion I made a very reasonable offer, which Jared suggested would not be a problem accommodating. At this point I should mention that each of the last 5 new cars I have purchased I have done so through email. In other words, I was breaking protocol primarily because I thought I had established an adequate relationship with Jared (e.g. he understood price was #1 on my priority list and wouldn't jerk me around). Well, I was completely wrong. After the 3rd back and forth trip to the "sales desk" my patience was fully taxed. On the last trip a sales manager took Jared's place and assumed "negotiation" mode, asking to remove the trunk liner and floor mats. I wasn't looking to negotiate, I was looking for a yes or no - no need to waste my time when I knew I had offered a more than reasonable price given what my research suggested Civics were selling for locally. I politely declined and turned to leave when the sales manager shouted out that we had a deal. Needless to say, I didn't feel "warm and fuzzy" about the prospect of having to deal with Klein in the future to handle service, so I declined again and left. Soon afterwards I contacted several other local dealers via Edmonds.com and within 30 minutes I had an offer literally $1,000 less than my offer to Klein after adjusting for Klein's dealer add-on. An hour later I had an even better offer which was soon matched by the first. Just to be clear, the ratings I have entered are not a reflection of my experience with Jared. I thought Jared was fine to work with, he was just caught in the middle of myself and an excessively greedy sales manager. Oh, and a note to the sales manager - I have decided to buy a second new Honda for myself within the next week or two. Guess where I won't be making my purchase. More