Klein Honda

Gina was very attentive and understands how to follow up without become pushy. We communicated via phone and email intiially, and she always answered any questions promptly. She was a pleasure to work wit without become pushy. We communicated via phone and email intiially, and she always answered any questions promptly. She was a pleasure to work with and when the day we were in town turned out to be her day off, instead of passing us to another person, she came into the office to meet with us and get us wrapped up with our trade-in and new lease. We have leased three vehicles from Klein Honda and they always get me the vehicle I want at an excellent price. I'm certain we will be back. More

Mary Major was the perfect fit for me. She listened to me, and was very knowledgeable about the Honda CR-V. She was also very pleasant and patient. I have recomended her to some of my friends. me, and was very knowledgeable about the Honda CR-V. She was also very pleasant and patient. I have recomended her to some of my friends. More

I felt like I was treated as a family member. Everyone was extremely respectful and very customer satisfaction oriented, especially Mary. I would HIGHLY recommend this dealership to anyone who is looking was extremely respectful and very customer satisfaction oriented, especially Mary. I would HIGHLY recommend this dealership to anyone who is looking to purchase/lease a vehicle from Honda. More

I'm a repeat customer at Klein Honda. I have purchased two new cars from this dealership in the last 5 years (I still own both). I love the service department, and I particularly enjoy working purchased two new cars from this dealership in the last 5 years (I still own both). I love the service department, and I particularly enjoy working with CJ Wahl. He is very professional and friendly. He's sharp and no-nonsense in dealing with service requests. I would recommend this dealership (and have recommended this dealership) because of Klein employees like CJ. More

I brought my Honda Ridgeline in for service in January and had the pleasure of working with Assistant Service Advisor, CJ Whal. CJ made the experience the best possible experience it could be for having and had the pleasure of working with Assistant Service Advisor, CJ Whal. CJ made the experience the best possible experience it could be for having your vehicle in the shop to be serviced. The customer service he provided is the definition of what customer service is and should be, many could learn from him. I appreciated not only his demeanor, but also the attention he gave to all of the finer details that can be missed. Since my schedule and ability to communicate and return phones calls was hampered based on my work and school schedule, he was fine with sending email updates of the progress and cost of the repairs. I sent an email relatively late at night at one point and received a reply at 11 at night; for certain I did not expect a reply that late but was impressed that he took a moment on his off time to respond to the email. In addition, there was an issue with the car rental return that popped up which he quickly and diligently took care with no further hassle on my end from the car dealership. In fact, Enterprise could learn a bit or two from this type of customer service. So to CJ and his team of workers, I offer my thanks and appreciate of a job well done. It's my hope that management at Klein takes a moment to recognize you for your excellent work. Sincerely, R. Doniger More

Working with Josh today changed my perspective on having work done at a dealership. He was friendly (even at 7:15 in the morning). He was an expert on my car (even a non Honda car: Acura MDX) He was an exce work done at a dealership. He was friendly (even at 7:15 in the morning). He was an expert on my car (even a non Honda car: Acura MDX) He was an exceptional communicator in explaining my options as well as letting me know when the work was done etc. His service went above and beyond what would be expected by walking me out to my car, returning my rental at Enterprise for me, and making the whole experience super easy. I wouldn't say I am a satisfied customer, I would say that Josh has made me a loyal costumer. More

my first car and loved it, they were very helpful and nice, good customer service and will recommend them for sure. thanks to bebs and mary! nice, good customer service and will recommend them for sure. thanks to bebs and mary! More

It is my pleasure to submit my recommendation for Klein Honda. I have been a satisfied customer for better than 12 years (sales department/service department).The service advisors are always courteous and Honda. I have been a satisfied customer for better than 12 years (sales department/service department).The service advisors are always courteous and professional. This time was no exception. I really appreciate their excellent communication and being greeted by name whenever I come in for service. Their workmanship is excellent, and I know that the advisors will advise me if they notice anything which needs my attention. Shawn More

Every One was helpful and very courteous. Sales and Service managers are knowledgeable and provide exceptional customer service.This is my fourth car from Klein Honda..I love this place. Service managers are knowledgeable and provide exceptional customer service.This is my fourth car from Klein Honda..I love this place. More

Boyce went out of his way to ease the sometimes chaotic process of the car buying experience. Absolute class act of a man he is. He found the vehicle that fit my needs the most, at the price range I needed process of the car buying experience. Absolute class act of a man he is. He found the vehicle that fit my needs the most, at the price range I needed, and was genuine about fulfilling the needs of the customer. Thank you Boyce for shopping with me, and not selling to me. The world needs more genuine people like you, ,especially in this line of work.Thanks again for everything! More