Klein Honda

I went there on a Saturday morning to do an oil change and I didn't know that I needed an appointment on Saturdays. The customer service rep. at the service counter was very polite and told me that they w and I didn't know that I needed an appointment on Saturdays. The customer service rep. at the service counter was very polite and told me that they would do the oil change, I just had to wait a little longer. I was very pleased with their customer service and I also was happy that I had found a coupon in the website. Thank you More

I found Nick to be very helpful, courteous, and actually fun to deal with. He seemed quite knowledgeable about the cars he was selling. He spent a great deal of time with me as I had several different mode fun to deal with. He seemed quite knowledgeable about the cars he was selling. He spent a great deal of time with me as I had several different models I wanted to look at. I don't recall his commenting even once that he "had to go talk to his manager." All told buying a car from Nick and Klein Honda turned out not to be the dreadful experience I had been anticipating. I am happy to recommend Nick and the Klein Honda team. More

Every time I've come to Klein Honda to have our Honda Pilot serviced, the staff has been very friendly and professional. I'm currently waiting while my vehicle is being serviced. Steve Shosky has been gr Pilot serviced, the staff has been very friendly and professional. I'm currently waiting while my vehicle is being serviced. Steve Shosky has been great! Our vehicle isn't due for a 60K maintenance service (only at 50k), but our last oil change revealed that we needed several things to be performed (brake, steering, transmission flush, etc) and decided to do it early. Steve worked with us due to budget constraints and extended a 15% discount as well as not charging for the rear differential lubrication and a free spark plug. I'm back again because our coil needs replacing and the part had to be ordered. In an age when customer service and common courtesy seems to be "old school," this has been refreshing. Because of Steve and the other staff I've interfaced with, I'll keep coming back! Thanks and keep up the good work! More

Steve and Stephen are awesome, I usually deal with Stephen more due to Express oil changes, the customer service is consistently good and I will always go back to get my service needs!!! Stephen more due to Express oil changes, the customer service is consistently good and I will always go back to get my service needs!!! More

Closest Honda dealership to my location. Had heard good things about their service department and their customer service. Was not disappointed by either. Got me in at my appointment time and they were do things about their service department and their customer service. Was not disappointed by either. Got me in at my appointment time and they were done with the service when they said they would be. I was well taken care of! More

My main reason for continuing to return to Klein Honda is because of CJ Wahl. Klein Honda is the only place I have ever taken my car to be serviced. CJ is always available in person, via phone, or e-mail because of CJ Wahl. Klein Honda is the only place I have ever taken my car to be serviced. CJ is always available in person, via phone, or e-mail to answer my questions and gets back to me promptly. CJ is honest and lets me know when recommended service needs to get done, he educates me, and always treats me fair. Its important to me to have a personal working relationship with someone who cares about my business and CJ is always there for me! I would recommend CJ to anyone looking to have a personal service advisor and I would recommend Klein Honda for the purchase of a car. More

My wife and I have purchased a total of 4 vehicles from Klein Honda. We love Honda's and Klein has always treated us very well. Our current vehicle is a 2009 Pilot Touring with 60k miles. I tell of the mil Klein Honda. We love Honda's and Klein has always treated us very well. Our current vehicle is a 2009 Pilot Touring with 60k miles. I tell of the mileage since this is a vehicle we plan on keeping and recently had problems with the door locks. After surfing the internet I learned many Pilots, not limited to only the 2009 model, have similar problems. I would give the Honda Corp. a thumbs down for not having a mass fix. I would however give Klein (Ryan, Joey and CJ) a thumbs up. Admittedly we were frustrated after the first visit since the problem was not fixed. This was in no way Klein's fault though. Door locks and nearly everything in the Pilot is computer controlled. The guys at Klein believed the problem was fixed since it worked fine when we picked it up the first time. After a couple days the locks acted up again and we found ourselves back at Klein. Ryan, the Service Manager, assisted at this point. Ryan truly understands how to manage a department and he put our needs first and foremost. It turned out we needed new FOBs as well as the master lock control. Best of all is that we had an extended warranty and Ryan made sure everything was covered. I must also say I am not big on extended warranties yet it was Klein's finance guru who recommended we buy it since we planned on keeping the car. Let me say, the above repairs would have almost cost what we paid for the extended warranty. Fast forward two months and the Pilot works great! I was recently in for an oil change (I don't do that Jiffy Lube stuff) and I saw Joey, CJ and Ryan. I have grown to know all 3 guys and they are in fact genuine people! CJ took care of everything while we had our taxes done nearby. He even arranged for Lauren, Klein's shuttle driver, to take us to our destination while the Pilot had a transfusion. Once there she gave me a card and phone number and asked us to call her when done. It was an easy experience and if I was to buy another car it would be the new Accord coupe (AWESOME car) and it would definitely come from Klein Honda!!! Keep up the good work. More

I took pilot in for recall. In and out in 30 minutes. Great service. The people at Klein made me feel as if I was important. I would take any of my vehicles to Klein for service. They seem to be very hon Great service. The people at Klein made me feel as if I was important. I would take any of my vehicles to Klein for service. They seem to be very honest. I asked for an oil change and was told it was not necessary at this time. Thanks again. More

I was very pleased with this service experience. Rachel provided excellence customer service and kept me well inform on the repair status. Car is ready as promised. provided excellence customer service and kept me well inform on the repair status. Car is ready as promised. More

Always professional service and friendly staff who work Always professional service and friendly staff who work on time and get the job done. The shuttle is so convenient and the drivers are really fri Always professional service and friendly staff who work on time and get the job done. The shuttle is so convenient and the drivers are really friendly. I have been using this dealership for my car since I bought it from them in 2005. I have never had any issues to complain about. More