Klein Honda

This is my first Honda that I owned, I can't imagine how Ryan Sumers and Robin Green and the staff there could have done anything better. Every aspect of the transaction was friendly and transparent. how Ryan Sumers and Robin Green and the staff there could have done anything better. Every aspect of the transaction was friendly and transparent. the best car buying experience I've ever had. Thank you francis & judi of Tacoma,Wa . More

Very good experience , thank you Kimo, Nick and Robin . A no stress experience and helped me find the right car for the right price. Very happy with the new car A no stress experience and helped me find the right car for the right price. Very happy with the new car More

Gave a 5 for customer service, friendliness, and work quality because. Dealer was very helpful with showing me car in the price range I had given and what I needed in that range. I gave a 4 on over all quality because. Dealer was very helpful with showing me car in the price range I had given and what I needed in that range. I gave a 4 on over all experience and pricing because. Even though I spent more then planned I left with a car that will last for years for a very far price. The manager was also very helpful on working out a fare price on my trade. More

Mike Samii was very friendly and courteous as we were going through the car buying process. He shared his knowledge about the vehicles we were interested in. He helped make our wait comfortable. going through the car buying process. He shared his knowledge about the vehicles we were interested in. He helped make our wait comfortable. More

I gave this dealership a perfect rating because of Sales Manager Nick Dent. I will never buy a car from anyone other than him. He radiated professionalism and was extremely personable. He was very knowledge Manager Nick Dent. I will never buy a car from anyone other than him. He radiated professionalism and was extremely personable. He was very knowledgeable about all of the inventory and provided me with the information I needed to purchase my amazing new car. I never knew that buying a car could be such a wonderful experience. I am very grateful for Nick because he took all of the stress out of the experience, was considerate of my needs and wants, and was very trustworthy. He made me feel very comfortable and helped me find the perfect car for me. I highly recommend Nick Dent to anyone that wants to be treated with respect as they search for the perfect car! Best car experience ever! More

It's been 20 years since i'd bought a new car - i was apprehensive of the experience. I knew the car model i wanted, but was undecided on other aspects. I went inside the dealership (Klein Honda) to was apprehensive of the experience. I knew the car model i wanted, but was undecided on other aspects. I went inside the dealership (Klein Honda) to hand-select that one sales person i could feel comfortable with - and it was Nick Dent. Here are the reasons why: He called me after my first visit 'just to follow up' - that's something the Honda dealer nearer to me didn't do after i left my first visit! I came back to Klein Honda at least a half-dozen times to be sure what i was deciding on. Nick was very patient - NO 'attitude' whatsoever! He took the time show me this, and that feature. He was informative, i felt confident in his knowledge and handling of things... and he was quite personable to engage with... i never felt from him like i was wasting his time because i wasn't buying right off. What i appreciate about his style is that he's soft-spoken and calm, but he also gets things done. I can say that he has gone above and beyond what i would have anticipated - he followed through and i learned that could trust his word! That's important to me as a woman buying a car. I happily recommend Nick Dent to anyone seeking a low-stress car buying experience - i am very impressed by his manner of providing service to his (potential) customers. I can say that, thanks to his perseverance with me - he ordered for me the perfect color (inside as well as outside) CRV at the price i was willing to pay. - and i went away happy and pleased to have worked with him! More

I started with Carsdirect.com which allowed me to send out quotes to the greater Puget Sound area Honda Dealerships for our New 2013 Honda Pilot EX 4WD. I received approximately 5-quotes from surrounding out quotes to the greater Puget Sound area Honda Dealerships for our New 2013 Honda Pilot EX 4WD. I received approximately 5-quotes from surrounding Puget Sound dealers one of which was from Robin with Internet Sales. From the get go Robin was able to provide me precise answers to each of my questions regarding pricing and availability. I provided Robin with my best price quoted price. Robin immediately responded within minutes that Klein would meet or beat the price thus saving me a 90-minute drive south. Robin in addition searched her inventory and confirmed that Klein had the exact make/model/color on their lot that we wanted. This was something that other internet sales managers were unable to provide me when I asked for an exact quote for the exact vehicle they would sell me even when I advised that I would provide them a deposit on the vehicle they found, knowing that they might have to have it shipped from another dealership. I felt a true sales person would have checked the Puget sound inventory and found the vehicle I wanted and then provided me an accurate quote. As we know all vehicles come with add-on options so I wanted a hard and fast price for the exact vehicle they would sell me. Robin was the only one able to provide me this specific information and be competitive in pricing. I could have saved 0.7% in taxes but paying the difference to Klein who was located within 5-miles of my residence was worth the difference to us. We arrived at the dealership and were immediately greeted by Robin who put us in touch with a new Salesperson Carlo and veteran, Phan. Both sales persons immediately were updated by Robin on our vehicle selection and the price agreement. Carlo brought the vehicle around and parked it under the awing because it was raining. Julie and I looked through the vehicle and Phan pointed out the add-on options along with the prices that would increase the quote, which I was already aware of from Robin. We agreed on the purchase and then sat down with Phan and Carlo and confirmed the numbers on paper and then finalized the sale. Carlo advised he is 3-weeks new and I feel with some self dedication toward learning the inside and outside of each vehicle on the lot along with his own personal spin on why he like the car he should do very well. The paperwork will come with time. Phan was there to provide some instruction to Carlo but I feel Carlo could do better with a more energetic salesperson who is willing to show Carlo the ropes. Phan knows the paperwork and the system and made sure we completely understood the purchase along with providing valuable opinions on options that we were considering. The rest of the sale sailed through smoothly with the assistance of the finance manager confirming we qualified for the 1.9% and allowed us several payment options to choose explaining each one in detail. We finished with a walk through on the vehicle and my only critique on this part would have been to pull the car into a lit garage and dry it off due to the evening hours and it had been raining. NOTE: Phan did grab an umbrella for us walking to and from the vehicle. Overall a very wonderful experience in purchasing our new car. We would definitely come back again. More

Had a pretty bad experience... picked a car from website and got e-price and they confirmed its available... went to see the car and was shown a different car (which had navigation) Negotiation still starte and got e-price and they confirmed its available... went to see the car and was shown a different car (which had navigation) Negotiation still started with eprice and after making us feel that deal was done ($1K lower than eprice) and filling out forms which was nearly half hour into the process they realize eprice was for a different car so now the price goes up by 3000... i insisted that i specifically wanted the car i mentioned in the eprice and was told that option was available only on black color and not in dark cherry i wanted. I asked them to look for dark cherry car which they say is available on website and leave. I get call back in an hour that its not available but i could still get the negotiated price on black car. I come back, do test drive etc then new manager says that he never approved the negotiated deal, so either take the car for the eprice or forget it. Arguments start and that manager went to extent of saying that he can go back on any offer at any time for what ever reason and i as customer can do nothing about it. It kind of felt true, that as customer we cannot do anything until the full process goes through. We as customer are made to sign on offers but they never do that until the last minute and can back off anytime. Seemed like case of bait and switch where they give eprice on cars which are not available, entice you with eprice and then just say that it was a mistake. They gladly agreed it was their mistake for showing me the wrong car but guess what... it says in the eprice fine print that arithmetic errors can happen on eprice and there is no guarantee that cars will be available. Lesson learnt and this is how i completed my deal with another dealership 1. Get eprice and insist via email that you want the e-price on car which is available on the lot. 2. Get the salesperson to reply back in email that the car is in the lot 3. Call before leaving to make sure the car is in the lot 4. Negotiate and always keep in mind that accessories (which can sometimes be very high) is included in the price. 5. Please walk out if you think its not a good deal. That is the only way they will realize not to play with customer physiology of time/effort. 6. Only power customer has is to leave feedback. They need to know that if you have good experience you will tell your family/friends but if you have bad experience you will tell anybody and everybody. More

Sometimes i get so busy that i look for ways to save time. About 6 months ago i was doing that when i went to the Honda store inLynnwood for my oil change. I drove up,got out of the car ans walked to time. About 6 months ago i was doing that when i went to the Honda store inLynnwood for my oil change. I drove up,got out of the car ans walked to the service area and told the service drive fellow that i was there for a oil change. He gave a funny grunt and asked if i had a reservation. I did not. He told me that I needed one and point toward another person where i was told i could go to make that needed appointment and come back in 6 days and pay more than I am use to. Well that didnt work. When I made a costco run over at Kirkland i tried to get a oil change and was again told how busy they were and was told that there prices were very high and Icould wait for about 3 hours to get it done. I was in a bind so I went to the corner oil change Jiffy spot and got it done. I had usually done to Klein for my oil change and like I said before I am always looking for a way to save time. Well not only does Kleinsave me time it also saves me money. They have the best oil prices in the area and I have never had to have an appointment and i was never sent away or had to wait for 3 hours. Like a lot of things I took Klein Hondas great service for granted, but not any more. Thanks for your great people, prices and service! More

Really terrible experience. Waited forever, worked with ~4 slimy sales people along the way, and started with personal attacks and unprofessional words as I started to walk away from the deal. They weren't ~4 slimy sales people along the way, and started with personal attacks and unprofessional words as I started to walk away from the deal. They weren't very transparent on pricing, and I'm not sure why I got passed around to so many people. Nobody seemed happy to be there either. More