Klein Honda

Excellent customer service On my way home from work and my car (not a Klein Honda) but the dust. I needed to find a car pretty fast & that was affordable. Luckily, Klein Honda i On my way home from work and my car (not a Klein Honda) but the dust. I needed to find a car pretty fast & that was affordable. Luckily, Klein Honda is around the corner & the 1st place we stopped. Our salesman went above & beyond to make sure I was comfortable, knowledgeable & got the car I wanted ( not what they needed) Thank you MC! More

Kenny is great! I had the best car shopping experience of my life when I went to Klein Honda and was helped by Mr. Kenny. He was knowledgeable, professional, and co I had the best car shopping experience of my life when I went to Klein Honda and was helped by Mr. Kenny. He was knowledgeable, professional, and courteous. All salesmen should be like him. More

Wonderful experience at Klein I couldn't be happier with my new car and my experience at Klein Honda. I dealt with Austin and he was great to work with, very professional and extre I couldn't be happier with my new car and my experience at Klein Honda. I dealt with Austin and he was great to work with, very professional and extremely knowledgable. Thank you! More

Easiest Car Buying Experience Hands Down! This was by far the easiest car buying experience we have ever had! Bebs was a great contact online, and set the path for us, so when we got there it This was by far the easiest car buying experience we have ever had! Bebs was a great contact online, and set the path for us, so when we got there it was a painless purchase! We drove from Neah Bay, WA to purchase the Honda Civic EX-L. J.C. was a very informative salesman and went over the entire car with us, and personalized my Civic before we left the lot. The entire staff were very hospitable and welcoming.. Matt in finance did a wonderful job with us, explained everything in black and white! NO hidden charges, total transparency! I would definitely recommend Klein Honda to anyone looking for a great experience. It was definitely worth the 6 hour drive! More

Ryan Holmes GM Steps Up. Amazed at the fast response by GM in/re to an advertising issue. Dealership steps up and makes us customers. I'm VERY impressed. A hat tip to the i Amazed at the fast response by GM in/re to an advertising issue. Dealership steps up and makes us customers. I'm VERY impressed. A hat tip to the integrity of Klein Honda. More

Rachel's a Gem Kudo's to Rachel Pitman for making car service enjoyable. She gave us exceptional service beyond the call of duty. Besides explaining all services cl Kudo's to Rachel Pitman for making car service enjoyable. She gave us exceptional service beyond the call of duty. Besides explaining all services clearly, she filled in for shuttle driver and drove us home. Will definitely return for future service on my Honda. Marty Bedrosian More

NOT PROFESSIONAL!RUDE SALESMAN!DO NOT BUY HERE!GO ELSEWHERE! Today, I went to the dealership with a friend and his family to look for a 2015 Honda Accord on a referral. The salesman Sage Lee went out to greet us Today, I went to the dealership with a friend and his family to look for a 2015 Honda Accord on a referral. The salesman Sage Lee went out to greet us as to which salesman do as their role and duty. All in all, we spent like 5 hours in the dealership negotiating a price to where we thought was reasonable. In the meantime waiting for our finance department to get the paperwork started, I went out to talk to customers and walking around. Talked with customers who was in the dealership as a friendly person just meeting new people. Worst comes to worst, Sage was VERY RUDE AND NOT POLITE and said out loud to others to hear "Eric, I want to talk to you". Then said, "Eric, can you step outside". I went outside and Sage was rude and raised his voice at me and said that I cannot go inside with my friend's family and that I was not allowed back into the building when I had no ride home. I had to ask my family to give me a ride home. OVERALL, I WAS NOT SATISFIED with their customer service! VERY POOR! At first they were good saying this and that about the dealership and once the papers are signed they treat you like DIRT! Don't think I want to purchased a car here again when I bought 2 cars in the past! EXCUSE ME! But there is no signs saying: "No talking to other customers" and how is that the policy and how is that NOT acceptable? From now on, I'll take my business to another Honda dealership and let them earn our business! GO SOMEWHERE ELSE! NOT RECOMMENDED after what happened. Lynnwood Honda, Honda of Kirkland, Honda of Marysville is not far away! Rather go to any Honda dealerships than Klein Honda with POOR SERVICE! I WOULD NOT RECOMMEND Sage as a salesman! VERY DISAPPOINTED! More

best dealership in town if you are for Honda We went to check out new Pilot 2016 & I was amazed with kind of knowledge people here preped with. I really got deep advice and also the test drive wa We went to check out new Pilot 2016 & I was amazed with kind of knowledge people here preped with. I really got deep advice and also the test drive was ver comfortable considering I had 2 kids. Raj is very knowledgeable and he make sure all my questions get answered. I am glad I get such a nice humble person to introduce us to new car. I highly recommend him for any technical questions. More

Regret Going to Klein We wanted to trade in a great car for 2 used cars. Having had a negative experience with Klein years ago, we normally would never think of them whilst We wanted to trade in a great car for 2 used cars. Having had a negative experience with Klein years ago, we normally would never think of them whilst car shopping. We were pretty loyal to Rodland and had always had good service from them. Sadly, they didn't have the inventory we needed. I figured Klein deserved a 2nd chance. I regret it. We found a couple of cars we wanted. Negotiations were painful. They cleverly add in an "etching fee" which amounts to just under $1000 per vehicle. I didn't ask for etching. Why should I pay for it? Personally, it appears to be a cleverly disguised negotiating point. They don't take Edmunds, NADA or KBB into account, unless it is to undervalue your trade-in. These guys have all the slimy, stereotypical sales tactics in the bag. To top it all off after getting my Acura home, i noticed a big crack in the bumper cover. Of course, according to them, that could've happened anyplace after it left their lot. I emailed the sales director about it, have yet to hear back - it's been 2 weeks. That's the way they are. Despite having to tell you over and over again how they're "working for you", we all know who they're working for. Because I have yet to ever feel that they would go out of their way to make anything right, in order to keep a customer. In fact, because our cars only came with 1 key each, we just spent an extra $1000 getting 2nd keys for both and I'm still waiting for a promised windshield replacement. Apparently all this stuff takes them a long time to process. They have their money and my trade in on their lot for $8000 more than what they gave us. So, why should they rush? More

poor service management When we bought our car less than a year ago we were told it included free carwashes for a year. I've never had a problem getting the free carwash, UNT When we bought our car less than a year ago we were told it included free carwashes for a year. I've never had a problem getting the free carwash, UNTIL today, when the manager of the service department was the person I spoke with. He said" normally we only give them out when your car is due for service, but I'll do it this once." Also the service dept. couldn't get a tire pressure light to turn off, that was my first visit, the young gal Gina wo sold us the car got it right. S.D. Sucks More