Klein Honda

Good experience I had a really good experience at Klein Honda the other day with the sales employee Brad Ruddell, Brad Ruddell was really helpful and I really enjoyed I had a really good experience at Klein Honda the other day with the sales employee Brad Ruddell, Brad Ruddell was really helpful and I really enjoyed the complimentary coffee. More

Great buying experience! Bought a Honda Pilot from Geoff. It was painless. They gave me a fair price with no haggling! Other dealers in the area would budge off msrp. Bought a Honda Pilot from Geoff. It was painless. They gave me a fair price with no haggling! Other dealers in the area would budge off msrp. More

Great experience! Leased a Honda Odyssey. I could not believe how simple and transparent the process was. I live in Seattle. I called Klein to request an offer to compe Leased a Honda Odyssey. I could not believe how simple and transparent the process was. I live in Seattle. I called Klein to request an offer to compete with Honda of Seattle. I told them I didn't want to travel to Everett without their offer in hand. They passed the phone to their General Manger Ryan Holmes who presented me with a precise offer, immediately backed it up by email, and put no pressure on me to take the offer. I re-presented Ryan's offer to Honda of Seattle who left me this message: "If Klein Honda is truly offering you that, it is an incredible deal and we can't match it." I played the message to Ryan. He chuckled and offered to drive the car to me in Seattle. He did. No surprises whatsoever. The offer stood, to the penny. We got to talking about his having been hired as GM at Klein to bring the sales process up to date for the modern car buyer who is sensitive to traditional antics used to sell cars. When hired, Ryan immediately turned over the whole sales team and put them on salary rather than commission. He read every online review Klein received. He personally called anyone who gave Klein a one star review, to learn more. After listening to one man elaborate about his one-star review, Ryan offered him a job, and he took it! Ryan is far from your typical car salesman, and it seemed to me that he was having a great time bringing Klein Honda into the future. I feel lucky to have had such a personalized car leasing experience. More

Raj ... Great/helpful Sales Person!! I am a 72-year-old single woman. I've heard all the stories about high-pressure car salesmen. Naturally I had some trepidation about buying a new ca I am a 72-year-old single woman. I've heard all the stories about high-pressure car salesmen. Naturally I had some trepidation about buying a new car (last car lasted 18 years). Well, I met Raj on the Klein Honda Everett lot on Wednesday June 29. He was amazingly knowledgable about the vehicle I was interested in ... Honda Civic Hybrid! I knew nothing about hybrids, but I was interested in them. We went for a drive and he patiently taught me about the car ... sometimes I felt like he was reading my mind ... he led me to the next question without even asking. We thanked him and told him we were going to some other dealerships to look some more. That did not prompt any "hard-core sales pitch" from him ... he just wished us well and reminded us that he would be there all day. Well ... we returned to Klein Honda and purchased the vehicle from Raj that afternoon. Raj was kind, polite, knowledgable, sincere, and simply put: FABULOUS! Raj (don't remember his last name) is the reason I would recommend Klein Honda Everett! More

Fast Friendly Service was great car was cleaned and oil change was awesome.I highly recommend as I did for my nephew who just made a purchase of a pilot here. Service was great car was cleaned and oil change was awesome.I highly recommend as I did for my nephew who just made a purchase of a pilot here. More

Oil change Stopped by for an oil change They were really busy, but found the time to do it. I was very pleased when they finished it under the quoted time. Stopped by for an oil change They were really busy, but found the time to do it. I was very pleased when they finished it under the quoted time. More

Excellent. I didn't get the man's name who helped me in the service dept. for routine maintenance of my leased 2016 Honda Fit. He was friendly, knowledgeable & I didn't get the man's name who helped me in the service dept. for routine maintenance of my leased 2016 Honda Fit. He was friendly, knowledgeable & prompt. I was there only an hour or less. More

Phan Seng-Great salesman! My family and I have had many bad experiences dealing with car dealerships. The last dealership we purchased a brand new car from deliberately gave us My family and I have had many bad experiences dealing with car dealerships. The last dealership we purchased a brand new car from deliberately gave us a different car with scratches and a higher mileage than the one we initially agreed upon. Our experiences with salesmen previously have not been good. Most salesmen have been pushy and rude and had no intention of helping you find the right car and best deal. Recently I got into a car accident and my car was totaled. We are once again in the market for a new car. My family and I visited several Honda dealerships and finally decided to purchase our car at Klein Honda Everett. Our salesman Mr. Phan Seng really made our buying experience hassle free. He really took the time to answer all our questions and concerns. He helped us find a great deal on a Honda Accord Sport model. Because he was so helpful and gave such great customer service I decided to purchase the car from him even thought they didn't have the color that I wanted. He restored my trust in salesmen. My mom even said she felt happy after leaving the dealership. A week later, Mr. Seng even lend me his own car so I can drive to work while my car is getting some accessories added at the dealership service. I would recommend Mr. Phan Seng to friends and family. More

New car lease review, my new favorite car dealer This was the best new car deal process I have ever been through. Got a new Honda CRV lease deal for about $4000 dollars less then what Sims Honda off This was the best new car deal process I have ever been through. Got a new Honda CRV lease deal for about $4000 dollars less then what Sims Honda offered for the exact same car. I have bought and or leased over a dozen new cars in my lifetime and this was smooth, truly no hassle. They gave me a better deal then what I asked for. Got the same exact car for the same monthly payment that Sims Honda claimed they absolutely needed $4000 dollars down to "make the numbers work". Ken Tan the sales guy and Ryan (manager who made the deal) where great to work with. Will come back again, they want clientele, not to squeeze what they can out of each deal. More

Wish I could give their service 0 stars I purchased a new 2014 Honda civic at this dealership and was satisfied with the buying process, however my experiences with their service department I purchased a new 2014 Honda civic at this dealership and was satisfied with the buying process, however my experiences with their service department have been extremely disappointing. My routine service visits have all included rude interactions with their service advisors. Including not even acknowledging my presence or greeting me when I approached the desk. Acting like why are you even talking to me when I have tried to get information out getting my car serviced. The 3 times I have been able to get my car serviced at their express line have averaged 1.5 to 2.5 hours wait time with no explanation or understanding. I have also been turned away 3 times including my last 2 visits when I finally had enough. I arrived on a sunday at 2:00 PM two hours before closing to be told they couldn't get me in. once again very rude no sorry for the inconvenience. I came back two weeks later on a saturday at 3:30 hoping to get my car serviced. Once again I approached the counter no greeting or we will be right with you nothing. I finally found someone to help me and after being told to wait here. they came back 10-15 minutes later to tell me once again they couldn't get me in. They rudely told me I need to come back early in the morning during the week. As if I plan my whole life again around getting this oil change. I went had a went somewhere and paid out of pocket to have my oil changed even though I was under my free 2 year maintenance plan. When I went somewhere else even though there was 2 cars ahead of me I was out of there in under 30-35 minutes. I will not set foot in this dealership again for service nor for my next car purchase though I will buy another Honda. More