Klein Honda

Fast, friendly top notch customer service department Came in to the service center on a friday evening well after 6pm expecting the worse and to be with out my vehicle till over the weekend,Not here, the Came in to the service center on a friday evening well after 6pm expecting the worse and to be with out my vehicle till over the weekend,Not here, the staff went above and beyond and with-in 30mins of me arriving i was all finished and ready to go, A++ customer service team. Need any kind of help solved fast,Steve Shosky is your goto guy.great job.thank you More

Horrible Service I went for a sliding door fix and oil change for my van. I turned in my vehicle slightly before 7:30 am and was told that it will be ready by 12pm. I I went for a sliding door fix and oil change for my van. I turned in my vehicle slightly before 7:30 am and was told that it will be ready by 12pm. I called six times between 11 am to 3 pm to know the status. The call just dropped after 20 minutes waiting multiple times. When the call was picked up and I was told someone will call back, but no one did. Every time you call there is upwards of 20 minutes wait time. I asked to speak with the manager and after 30 minutes I told he isn’t available. The entire day is ruined because of it. When came to pick up the car the oil change was not done. Horrible service. Last time I will do service here. More

Friendly greeting There was an issue with the rear door of the Honda Odyssey Van that we looked at Other than that, they were prompt with follow up and we’re friendly There was an issue with the rear door of the Honda Odyssey Van that we looked at Other than that, they were prompt with follow up and we’re friendly. More

buying a used car made simple I like to keep things simple and fast, appreciate direct and honest communication, and got all of this with Qasim. I had just started to look for a ca I like to keep things simple and fast, appreciate direct and honest communication, and got all of this with Qasim. I had just started to look for a car, was not in a hurry but also did not want this to extend into a weeks long process. Qasim quickly understood what I was looking for and managed to meet my needs in a very simple, fast and straighforward way. He is also every enjoyable to chat with and just made what i expected to be a painful experience a quite pleasant and satisfactory one. thank you! More

Amazing car buying experience Was dreading buying a new car. Q made it easy and did all he could to help us leave happy and excited about our purchase. Whenever we need a new car w Was dreading buying a new car. Q made it easy and did all he could to help us leave happy and excited about our purchase. Whenever we need a new car we will be going back to Klein and asking for him. Thank you again for a fun and genuine experience. More

A most genuine experience. My wife and I have had terrible experiences with previous dealerships. Naturally we're skiddish things, especially when approaching a large dealership My wife and I have had terrible experiences with previous dealerships. Naturally we're skiddish things, especially when approaching a large dealership. We started off slow, with small talk, an overview of the vehicle and a test drive. As the night drew on things kept getting better and better. Q did everything in his power (which is considerable) to ensure we were satisfied and that we left with piece of mind on our "new" vehicle. My wife and I will be heading back to Klien Honda. All you gotta do, is ask for Q. More

Best lease buyout experience. Painless. Fast. My 2016 Honda lease was up in few months. Q Ali got in touch with me and we exchanged few emails and met him in person to see my Honda lease end optio My 2016 Honda lease was up in few months. Q Ali got in touch with me and we exchanged few emails and met him in person to see my Honda lease end options. I'm super happy with the process, simple and painless. We went with our preferred lender, a credit union i love to support. Thanks Q for your help. More

Excellent Q was very helpful and no pressure was applied while I was looking at cars he also was very informed about the cars and different trim levels. Q was very helpful and no pressure was applied while I was looking at cars he also was very informed about the cars and different trim levels. More

Great customer service from sales and service Came in for an oil change and I was helped by DeAndre , I was explaining to him how I wasn’t happy with my vehicle anymore. He took me over to sales a Came in for an oil change and I was helped by DeAndre , I was explaining to him how I wasn’t happy with my vehicle anymore. He took me over to sales and introduced me to Q and he was able to get me in a new car paying close to the same amount monthly for the car I had already! Super pleased with the service ! I’m sending all my friends and family to Klein for sure! Go see DeAndre in service and Q in sales ! More

Excellent customer service and cooperative and flexible too and understand customer need provide details guidance about the car and explain all features and how customer service and cooperative and flexible too and understand customer need provide details guidance about the car and explain all features and how to use those features too. More