Klein Honda

When I bought my car there was a warrantee, they immediately took the warrantee away when I went to sign tye paperwork. That was my first red flag. I shouldn't have bought it. Since then, they've br immediately took the warrantee away when I went to sign tye paperwork. That was my first red flag. I shouldn't have bought it. Since then, they've broken my door and refused to fix it. They also have opted to lie to me instead of doing any kind of inspection on my car. My brakes were metal on metal, but their "technician" said my brakes were "good". It's clear to me that now that they have my money they don't care about me as a customer. I've paid to have free oil changes for the life of my car, but now that I've expressed my displeasure at how they've treated me and my vehicle, those oil changes are all of a sudden a "gift" that they may not keep giving me. They've also decided to blame ME for their poor performance and terrible service, which isn't a good look for a customer service based business. All in all I am disappointed with them. Their customer service borders on abusive, their service center has cost me money on "free" oil changes, and their management staff seem pretty incompetent. They got my money and could care less now. More

I made a service appointment in the early morning at 7:30. I was here on time and walked outside after checking in. After 80 minutes I was back, I found my car was still at entrance and NOBODY was worki 7:30. I was here on time and walked outside after checking in. After 80 minutes I was back, I found my car was still at entrance and NOBODY was working on it! The staff and even the manager made excuses and even said 7:30 was just the check in time. Then WHY didn’t they give me another time slot if they didn’t have staff working on my car at 7:30?? This was the most terrible service experience I have ever had. I had been waiting for around 100 minutes but nobody was working on my car!! More

We had the best experience with Q from Klein Honda. He was super nice and friendly. I'm not sure about those negative reviews for him. Seems like certain ethnicity who just likes to think they are still was super nice and friendly. I'm not sure about those negative reviews for him. Seems like certain ethnicity who just likes to think they are still in their 3rd world country. Q Ali was super pleasant to work with he made the entire purchase experience stress free. More

Worst sales man - Q Ali You will find mixed reviews for Mr. Q Ali here. You will be lucky if this guy treats you well but I will not recommend taking chances with this guy fo You will find mixed reviews for Mr. Q Ali here. You will be lucky if this guy treats you well but I will not recommend taking chances with this guy for buying a car. We had a horrible experience discussing with him. Mr. Ali showed insanely high price for the vehicle, adding unnecessary components to the already undiscounted MSRP that bumped up price by $2.5k. The total price was (undiscounted MSRP + unnessary compnents($2.5k) + $3k for title/registration and tax). After pursuing him to remove unnecessary components, he was not ready to give good discount on MSRP (I got the average selling price from KBB). Not only was he was absolutely arrogant but he did even not treat with respect during negotiation. He adopted for tactics like insulting so that he would able to get more out of us and get commission/profit out of it. I am extremely disappointed with the treatment and should have left during the initial conversation itself. I will suggest everyone to invest time in finding out about a good sales agent before approaching the dealership. More

Worst Customer Service-German Estrada I went to lease a car and they assigned German Estrada to work with. He is not friendly, he is asking where I'm working based on that he making a sta I went to lease a car and they assigned German Estrada to work with. He is not friendly, he is asking where I'm working based on that he making a statement " you are making a lot of money" why you aren't able to pay what they offer. He insulted me by asking to visit the Dealer Location to make a deal but in the end, he simply showing the door to walkway. And he was rude and asked to go to any other dealer. I never experienced such pathetic customer service from Honda Dealer. I'll not recommend anyone to go and waste your time, especially with German Estrada. More

We purchased our new CR-V through Costco Autobuying We just purchased our new CR-V through Costco Autobuying program. We were referred to Klein and our Certified Costco person Q Ali. My wife and I re We just purchased our new CR-V through Costco Autobuying program. We were referred to Klein and our Certified Costco person Q Ali. My wife and I really appreciate his straight to point style and having answers to any questions we had. Highly recommend using Costco Autobuying and requesting to work with this young sales person Q Ali. More

Q was super helpful with our 2020 Honda Pilot purchase through Klein Honda. I was referred to Q Ali and Klein Honda by a friend of mine. I would highly recommend Q to anyone looking to buy a new or us through Klein Honda. I was referred to Q Ali and Klein Honda by a friend of mine. I would highly recommend Q to anyone looking to buy a new or used Honda. You can ask to work with Q if you call or stop by this dealership. More

Good delarship to buy vehicle Help by Q Ali for the Lease option for Civic. Very Clear about the term ans conditions explained well . Helps me lot with my terms and conditions Help by Q Ali for the Lease option for Civic. Very Clear about the term ans conditions explained well . Helps me lot with my terms and conditions details provided were good and helpful. Thanks for the help and your time More

Buying a Honda CRV and loving it! I bought a 2019 CRV from Klein Honda from Reggie James, my son. I have to admit this was the best and quickest buying experience ever and I am not jus I bought a 2019 CRV from Klein Honda from Reggie James, my son. I have to admit this was the best and quickest buying experience ever and I am not just saying this because he is my son. I enjoyed the process and the staff was great, very helpful and funny. I would highly recommend purchasing a Honda or vehicle from Klein Honda and Reginald James. I have enjoyed driving my new CRV and it is very stylish. Every one that see it loves it as well. They made me a great deal also and I have no regrets! More

Klein Honda has changed ownership and tactics, after buying 4 new cars there. Never again, do yourself a favor and go straight to Lynnwood Honda. Funny thing is they want you to rate the people you deal buying 4 new cars there. Never again, do yourself a favor and go straight to Lynnwood Honda. Funny thing is they want you to rate the people you dealt with and a number of them don’t work there anymore? More