Klamath Falls Toyota - Service Center

A pleasant experience The intake and final pickup process is very efficient and the personnel are pleasant. It would be difficult to improve it. I was very satisfied. The intake and final pickup process is very efficient and the personnel are pleasant. It would be difficult to improve it. I was very satisfied. More

BAD SERVICE x 3 Please don't be fooled!! We have two Toyota vehicles and had moved to this area one year ago. Our first experience was taking one of the vehicles Please don't be fooled!! We have two Toyota vehicles and had moved to this area one year ago. Our first experience was taking one of the vehicles in for an oil change. We are used to the first come, first serve mode of operation which is how every other dealership that we've worked with operate. (In Guam, Texas, Oregon, Washington and California) So we were surprised when, having been the first vehicle in the line at 7;30am, it wasn't even touched when we came back three hours later after running errands in town (we don't live in town so we were consolidating our errands) We let it slide. A few months later, the exact same thing happened when we took our second vehicle in for an oil change. First one in line, left it for them to service, still not done three and a half hours later. This past Friday, we made an appointment for the following Monday with the Service Department for 7:30am today to have them check out a burning odor coming from the engine, we thought it might be a belt. First one there! In fact the chain was still across the parking lot entrance! Did I mention this was my husbands ONLY day off - he's military. At 12;30pm we called, they had no information and said they'd call right back. They did. SURPRISE....... hasn't even been touched and in fact there were supposedly two cars in front of ours to be serviced. Third time is definitely NOT the charm. In fact , third strike, you're out. We won't be using them anymore. We told them don't bother working on it. We went in a short time later and of course the service man who we left it with was no where to be found, but you can bet Dan, who handed us our keys, looked sheepish as he apologized. (Which tells us the guys in the service shop knew they had screwed up) My husband was so pissed off he just accepted the keys and left the shop. I, on the other hand, went to hunt down the GM (Steve something or other). I explained the events of today and that we had been told for the THIRD time since using this dealership that this was a policy (which the service people in both the Oil change AND the Service departments said it was) in that if you wait for your vehicle it is serviced asap, if you don't wait for it....you are S.O.L.! The GM didn't seem too upset or concerned, just apologized and kept saying this was not a policy. So, my question is....if this isn't the norm, how could this happen on THREE DIFFERENT visits over the span of about a year? Me thinks someone at Klamath Falls Lithia Toyota is not being honest! . Such a shame. If you value your time, don't take your car here because they sure don't value yours! More

Initial purchase good When signing the paperwork I specifically told KIrk I wanted to transfer my license plates and the paperwork was set up that way, then I get a card in When signing the paperwork I specifically told KIrk I wanted to transfer my license plates and the paperwork was set up that way, then I get a card in the mail telling me my new plates were in to come get them. I contacted the office and said there was a mistake and I got a call back from a Bethany. I explained myself and she promptly told me I was getting new plates, I told her I had asked for my old plates and she said they had paid for new plates and I asked if that was how I had to go and she very rudely told me no that if I had to have my old plates they would need the info. I had not asked for new plates, I did not feel it was my mistake and I did not appreciate her rudeness. I felt she was very unprofessional in her behavior. John Lagunas, Kirk and Kyle Toney were kind and helpful. My review and complain is with Bethany More

I imagine any car dealership is nice when you are planning on BUYING a car. How they treat you after you purchase the car is more important. I have found Lithia to be the most dishonest company I'v planning on BUYING a car. How they treat you after you purchase the car is more important. I have found Lithia to be the most dishonest company I've ever had the misfortune to deal with. If you are expecting professional honest courtesy, this is NOT the company you want to take your car to. They will tell you you need work done. Get it verified by another mechanic. Lithia Toyota of Klamath Falls is out only to get your money. They don't view themselves as "service providers" but as "money takers". If you need to have a warranty part, or recall part taken care of, drive out of your way to another dealership to get it taken care of. Lithia Toyota of Klamath Falls isn't interested in taking care of your car issues unless it brings them money. I completely understand why people will drive out of Klamath Falls to purchase a car now. I always believed in "buying local" until I dealt with Lithia Toyota. I would not go back to them to get my oil changed let alone deal with a larger issue. This company is not representing Toyota well. I've always loved the quality of Toyota, but after my experiences with Lithia Toyota I am reconsidering. More

I purchased a vehicle with preexisting mechanical issues on the condition that repairs are made. I was informed the issue was simply a faulty spark plug and would be repaired quickly. The problems are actua on the condition that repairs are made. I was informed the issue was simply a faulty spark plug and would be repaired quickly. The problems are actually far more extensive and require a new cylinder head. The dealer has agreed to make the repairs but has so far been unable to do so. The first head they ordered was cracked, another leaked coolant and the third was the wrong head. Several weeks have past and the vehicle is not repaired. No estimated time frame was even provided. When asked the dealer refused to cancel the sale. After working with the salesman and his direct manager I brought the issue to the general manager Jason Lawrence. The manager raised his voice and scolded me as if I were his child. During the conversation he said "I don't know how you were raised." and as I was leaving he stated "You aren't a very intelligent young man." Regardless of his opinion of me or his position on the issues a manager should never directly insult a customer or his family. Although I was firm and frustrated I had not raised my voice, insulted him or used profanity. As some sort of life lesson or punishment for bothering him Mr. Lawrence also asked me to return the vehicle that was loaned to me. I understand that Lithia is not required to provide me transportation but providing a loaner vehicle then taking it back as some sort of punishment is out of line. More