5,335 Reviews of Klaben Ford Lincoln - Service Center
The service advisors are the best, they are friendly and helpful. Michael helped me finds additional discounts on the purchase of 4 new tires. He also kept me well informed on the status of the vehicle. helpful. Michael helped me finds additional discounts on the purchase of 4 new tires. He also kept me well informed on the status of the vehicle. One of the best service departments around. More
Joe is a great guy - We have 3 cars serviced when we go Joe is a great guy - We have 3 cars serviced when we go for our OLF or (the works) , he is friendly , professional and Joe does a great job taking c Joe is a great guy - We have 3 cars serviced when we go for our OLF or (the works) , he is friendly , professional and Joe does a great job taking care of us and our needs for service . The face to face person is what brings a customer back . I know this I work in customer care . Joe is one of the good guys , he cares for his customers! A+++ More
It was a delight to find out that Mike was willing to defend a repair with the manufacturer. It would have been expensive repair but he was able to defend the reasons why the manufacturer should cover th defend a repair with the manufacturer. It would have been expensive repair but he was able to defend the reasons why the manufacturer should cover the costs even when it was out of warranty. I appreciate his willingness to be an advocate for me and put my best interest first. Hard to find good customer service today, but Mike demonstrated the best in service during my recent visit. More
Adam Alderson always take great care of my car. He is always good about answering questions and explaining things. I appreciate that he makes sure it is safe by checking all the lights, etc when I come always good about answering questions and explaining things. I appreciate that he makes sure it is safe by checking all the lights, etc when I come in. It may be standard to do these things but it is still appreciated. I have been to many different service depts over the years and this by far is the best! More
Mike was very helpful in recommending the service needed immediately and estimated cost and needs for the next service. The service was completed on time and free washing of the car was very much needed and immediately and estimated cost and needs for the next service. The service was completed on time and free washing of the car was very much needed and appreciated. Mike keep up the good work. More
I visited the service department on the reccommendation of JC Crawford. I do not live in the Ohio area and needed car repairs. I was extremely pleased with the service and the promptness that I received. of JC Crawford. I do not live in the Ohio area and needed car repairs. I was extremely pleased with the service and the promptness that I received. JC is a great representation of the quality of people you employ at the dealership. He made sure all my car service needs were met and kept me informed as to ever aspect of the repairs. If every in need of service in the future I will certaqinly return to Klaben. More
The service provided was "Great" because they were able to provide me with quick, friendly service and the use of a rental vehicle. My car was repaired in less than 24 hours. were able to provide me with quick, friendly service and the use of a rental vehicle. My car was repaired in less than 24 hours. More
I absolutely love the staff at Klaben Ford. Mona is always pleasant and proffesional when taking care of me. She keeps me well informed about my vehicle, and my loyalty link rewards. I recommend not o always pleasant and proffesional when taking care of me. She keeps me well informed about my vehicle, and my loyalty link rewards. I recommend not only Klaben Service but Mona as well to all my family and friends. She definitely a keeper!! Mona, thank you for all your hard work!!! More
Klaben ford is amazing! Joe was so friendly and helpful! He kept in touch with me the entire time my car was there! Thanks so much Joe! You are wonderful! He kept in touch with me the entire time my car was there! Thanks so much Joe! You are wonderful! More
A five star rating means that the service performed was beyond good, it was excellent. The service achieves standards that are above and beyond what is expected or necessary. Five stars is awarded to a sel beyond good, it was excellent. The service achieves standards that are above and beyond what is expected or necessary. Five stars is awarded to a select few groups or individuals who not just satisfy the customers needs but exceed them. This describes "Klaben Ford Lincoln"- Service Center's success in satisfying their customers. More specifically, Ty Davis and Mona Crooks reflect strong work ethics, determination, patience, and resolve in making their customers happy. They have done their jobs well. More