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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,264 Reviews

5,264 Reviews of Klaben Ford Lincoln - Service Center

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May 17, 2016

absolutely satisfied Jason was my service rep. He treated me with respect and gave me all the information I needed to make my decisions. I was there for any oil change a More

by tiggertu78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason in service
May 17, 2016

roscoe woodberry the best sale person that I ever work with just a great sale person Roscoe has come out to my work, pick up my truck took to have it service and More

by RICK29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2016

My Lincoln From sales to service everyone has been great Good deal on the car and great help on the recall that turned into a savings on oil change and tire rot More

by JEFF532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2016

Pleasant and professional as always. Joe French was pleasant and professional as always. We have been coming to Klaben for 20 plus years for sales and service. Our 2001 Taurus has served More

by Garjudduerrhome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard "Buddy" Moore
May 16, 2016

I was pleased with the help repairing the damage to my fusio Bumper that was scratched at your service center. thank you for all you did to correct it . Gary Doxey I will use Klaben when it is possible More

by gdoxey9113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Tetreault, Nick Johnson
May 15, 2016

Follow up to service issue Tom contacted me within 2 days of an issue I sent a review for which I was unhappy. He listened to my concerns and provide a quality solution to ease More

by CKELLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2016

very good quick response Just basically my services Rep is always quick to respond and are always nice and I love the comford of. The waiting area and everything that it offer More

by khimstanden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason DeMarco
May 12, 2016

Very positive experience Everyone were very courteous and the service work was done in a timely manner. They offered a complementary car wash at the end of the service whic More

by RRUMS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tex Welch, Eric Dyer
May 12, 2016

SATISFIED Always a pleasure to visit this service center. Everyone is personable, very willing to take of you on a basis that seems more personal than business. More

by 1016DALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mona was the primary one I worked with on the last visit. The others were in the past., Jason DeMarco
May 11, 2016

KLABEN ARE LIARS AND THIEVES AND I AM TELLING EVERYONE I am in my 7th or 8th car from Klaben I went for an oil change 2 weeks ago, on a work day and after 2 hours they hadn't touched my car and said I sh More

by grammy71708
Recommend Dealer
No
Employees Worked With
Kenny King
May 11, 2016 -

Klaben Ford Lincoln responded

Sharon, thank you for taking the time to speak with me today. Your feedback and comments are very important to me personally and the entire Klaben Team. I will share your feedback with our team members to insure we turn a negative into a positive learning experience. I sincerely apologize for your recent experience. As we discussed, a lack of communication on our part created an issue that could have easily been avoided. I empathize with your frustration and your reaction. Our team knows better and has the resources available to insure things like this never happen. We failed that day and I'm sorry. No excuses. On behalf of the entire Klaben Team, please know that we value your loyalty and patronage. Without loyal customers like you, our success is not possible. I sincerely appreciate your decision to give us the opportunity to regain your confidence. I hope that my follow up demonstrates a genuine concern for your satisfaction and well-being. I am confident that we will restore your confidence in Klaben. My only regret is that our recent failures challenged your belief in Klaben and the relationship that we worked so hard to create over the years. I promise that we will affirm your decision to keep Klaben on your consideration list and allow us the opportunity to serve you in the future. Thanks, Rich Klaben

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