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Klaben Ford Lincoln

Kent, OH

5.0
14,138 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,138 reviews

October 31, 2020

Best dealership in town baby! If you're ever in need of a car this is the place to go for excellent quality service. YES! More

by shanbar36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaben Team
October 31, 2020

Louis and Denise are two amazing people. This was the smoothest car buying experience I have ever had especially since I had a special need for a car. More

by pbrooker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2020

Thank you very much. I love my CPO Ford Edge. Chris was super easy to work with. If I need another vehicle in the future, I’ll certainly be back. Gracias! More

by turnerjr1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2020

There’s some pros in this house! Man Rick and Klaben are some hard Workers And Pros (WAP). I came in for service and went to quick lane for an oil change and now they accept Loyalty Link so my service ended More

by Safwan Law
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Thompson
October 30, 2020

I'm very happy with my experience at Klaben. The entire staff was helpful and knowledgeable. They were able to make the entire process of buying and trading a vehicle as easy as I've ever experienced. I wi More

by Johnnymd3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko
October 30, 2020

We have a decent working relationship. Took three visits to fix the problem. I also have uneven wear patterns to my tires. It would be nice to get some type discount when I have to replace them. More

by dslanina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and the positive marks left. I apologize for the multiple visits necessary to repair your concern and the inconvenience caused by this. We share your feedback with our entire team and use it to reflect on what we are doing well and areas needing improvement. We let you down in repairing your concerns efficiently, no excuses. I enjoyed speaking with you on the phone and appreciated the additional insight as well as your compliments shared. After a few minutes of conversation it was good to put a face with the voice and remembering the truck and you. Your allowing us to discuss and come up with a plan for your peace of mind in the future means a great deal to us. We look forward to the opportunity to restore your confidence and trust and continue building the relationship we value so much. Thank you again for your feedback and as always, I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

October 30, 2020

I cannot day enough about Louis and the team at Klaben. I had a unique situation and they worked with me and got me into my new car. They made the transaction smooth and easy. Louis was amazing. The whole te More

by Tschaub94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2020

The men and women at Klaben bent over backwards to make sure that my seventeen year old daughter’s first car shopping experience was the best ever. They gained a new customer. I will be back in a year when More

by barrysutton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Steve Opalko
October 29, 2020

Great service. Picked out the truck I wanted. Over text louis quoted me over text. Sent all the info he needed. Spent about 20 mins inside dealership and drove off. More

by Jmorris9188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2020

Rob and Christine made the whole process very pleasant and easy. Rob was easy to talk to, worked hard to close the deal at a price within my comfort range, and made himself accessible for contact and qu More

by GGorm329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko
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