Klaben Ford Lincoln

Doug Beavers was very knowledgeable & made the transaction smooth & easy. Doug set up the complete navigation systems for me. He also installed the Bluetooth system. He made sure that I understo transaction smooth & easy. Doug set up the complete navigation systems for me. He also installed the Bluetooth system. He made sure that I understood all of the warranties &additional ones available. All of my family has bought their car from him and he was as good as they said he was. I would recommended him. More

I would highly recommend Doug Carter to any of my friends who might wish to purchase a new vehicle. This afternoon I had the opportunity to purchase my fourth vehicle from Klaban Ford of Kent, Ohio and each who might wish to purchase a new vehicle. This afternoon I had the opportunity to purchase my fourth vehicle from Klaban Ford of Kent, Ohio and each time, Doug Carter has been my salesperson. I have found Doug to be the consummate professional as he has always been professional, friendly, well-organized, and above all, Doug has always been honest with me. If there are ever any questions once I get home, I know I can call Doug and he will either answer my question over the phone or he will have me stop by his office at my convenience and he'll immediately help me. I consider myself blessed to know Doug Carter and have every intention to purchase my next car with his help. Thank you Doug carter for being the professional that you are. Sincerely, Tom Saal More

Ty Davis made our car buying experience ,we never felt we were under any pressure very friendly and the whole staff at Klaben was very friendly were under any pressure very friendly and the whole staff at Klaben was very friendly More

I have bought cars off of Klaben now for over 20 years. I remember buying my first new car there in 1988. Now I just bought my 2014 escape. My whole family buys off of them. If fact my father just bought his remember buying my first new car there in 1988. Now I just bought my 2014 escape. My whole family buys off of them. If fact my father just bought his new fusion a few weeks back. They are the best to deal with. We all have had bad experiences else where I just return to the dealership where I know I can get a fair price. My salesmen has been Danny Sawyer for the last couple cars I've leased. I have never filled one of these reviews out before about a salesmen before but Danny goes above and beyond anything a salesman would do. I had to get out of my old lease of a fusion early to get into a SUV because my wife's back was screwed up and she needed a higher profile vehicle to get in and out of. So on his birthday we found a vehicle that my wife can get in and out off more easily. Then ran the on the numbers on a couple options of how to buy or lease the car. We where there 6 or 7 hours getting everything ironed out. The store was closing and his family was calling him to come home for his birthday dinner. He was still there teaching my wife how to program the car. Needless to say we are very happy with salesmen. Thanks you Danny. More

I had an appointment with Matt, but because he was busy with another customer, Don took me on the test drive. Honestly, he provided so much information that I couldn't remember all of it! When we returne with another customer, Don took me on the test drive. Honestly, he provided so much information that I couldn't remember all of it! When we returned, Matt was the one who completed the sale, and Christine went over the financials. Everyone there was extremely professional, friendly and helpful. I do wish that the process had taken a little less time, but that's a small irritant in an otherwise painless proceeding. More

Gene was a very helpful and friendly sales professional. He was very willing to help in any way possible, even offering to pick-up and drop-off the vehicle we were interested in. Very considerate professio He was very willing to help in any way possible, even offering to pick-up and drop-off the vehicle we were interested in. Very considerate professional who follows up. More

Matt was a class act. .........attentive and responsive. He went out of his way to find the car with the features I wanted and was patient in demonstrating the My Touch features. He also ensured that all my He went out of his way to find the car with the features I wanted and was patient in demonstrating the My Touch features. He also ensured that all my questions were answered. And offered to follow up if I had any questions...I was very impressed with his efforts. When I buy my next car I will definitely contact Matt. Paula Marsh More

I have not been a fan of car dealers. I have avoided them when possible. In 2011 I went to Klaben to lease a Fusion. I was hesitant, but in reality I had a pleasant experience. My total concept of "evil them when possible. In 2011 I went to Klaben to lease a Fusion. I was hesitant, but in reality I had a pleasant experience. My total concept of "evil" car dealers was changed. JT handled my initial lease. He hooked me up with exactly what I wanted. No high pressure salesmanship, which is what has always turned me off with previous dealers. My lease was up recently. JT called and I went down for a trade-in and a re-start on a new lease. Dang! He was ready for me when I arrived and had a plan for me to make a lateral move into a new Fusion. It was really simple. I have had nothing but good experiences at Klaben from sales to service. Great people! More

Good job & we love our new Ford Edge. Thank you so much for CJ George & Matt Hryb & the entire Klaben Ford family in Kent, Ohio. much for CJ George & Matt Hryb & the entire Klaben Ford family in Kent, Ohio. More

My experience at Klaben was like visiting Disney. Everyone I came in contact with was friendly and very helpful. Everyone was happy for me. I purchased "my dream car". I cannot say enough good t Everyone I came in contact with was friendly and very helpful. Everyone was happy for me. I purchased "my dream car". I cannot say enough good things about Mathew Hryb. From the moment we met I felt I was in competent hands. I am a Great-Grandmother, but Matt treated me with respect, he listened to me, explained my car, allowed me to change the color after the fact. Sometimes women are treated as though they do not know as much as men. Matt always treated me as though I was intelligent. He was such a pleasure to work with. I am glad he was a part of my dream. I would recommend Matt and Klaben to all my friends. Sincerely, Evelyn Brown More