Klaben Ford Lincoln

My salesman at Klaben Ford was Doug Carter. Eventhough it was a Saturday AND the end of the month on Labor Day weekend - Doug took the time to find me the exact car I was looking for in a friendly and pro it was a Saturday AND the end of the month on Labor Day weekend - Doug took the time to find me the exact car I was looking for in a friendly and professional way that set me perfectly at ease. He even helped get it ready for me to take home that day! My entire experience was very pleasant and although I gave him a VERY complicated situation to work with - he came through where other dealers and salesmen had failed. I came down there all the way from Strongsville and I'll not only make the trip again next time I need a car I'd recommend him to any of my friends or family that need a car as well! More

My over all experience was great! When I got married my husband went to another dealership, he passed away and I came back to Klaben. Ty Davis has always been a polite and knowledgeable salesman. I've know husband went to another dealership, he passed away and I came back to Klaben. Ty Davis has always been a polite and knowledgeable salesman. I've known him for many years and he has always been the same. He goes the extra mile to make you comfortable and not feel pressured into any thing. He made it fun while he was taking my money!!! If it was up to me I'd give him a raise!! Mrs. Richardson More

This was about my 5th car purchased from Gene at Klaben. Gene is always very professional and make the buying experience as enjoyable as possible. When I drive away I have always felt good about the deal I Gene is always very professional and make the buying experience as enjoyable as possible. When I drive away I have always felt good about the deal I got; this has not always been the case with other dealers. Their service department is awesome also. Bill More

In October 2012 I acquired a Lincoln MKX at Klayben, selected after a very bad service experience at another dealer. My Executive Assistant needed a replacement for her 2006 Chrysler 300 see owned. She selected after a very bad service experience at another dealer. My Executive Assistant needed a replacement for her 2006 Chrysler 300 see owned. She researched the Ford/Lincoln product line and selected a Ford Taurus LTD-AWD. My business operates in the Snow Belt - I advised her only to consider AWD for safety concerns. After my own very positive experience at Klayben with Matt Hryb in 2012 Klayben in Kent was a natural selection.Many times these days a salesman makes a pitch and then the Service department either makes or breaks the important "return purchase". Matt and Klayben together ensured our visit there. We viewed a very nicely equipped Taurus Ltd-AWD and then looked at Lincoln MKZ and MKS models. An MKS-AWD was selected and test driven with Matt Hryb and Roscoe Woodberry - an excellent demo , especially on the complicated voice command system. Onto the negotiation. I presented a very sharp pencil outline of my expected "deal" with very specific parameters. The selected car had more options than required and my parameters of the deal were intently listened to. The offer made met my expectations extremely closely so it obviously gave all parties what was needed. Paperwork was expedited smoothly and quickly and then onto vehicle orientation, again expertly carried out. It was her Birthday Week so we left Klayben with her new very well received and appreciated MKS. More

I went to Klaben to check out a car, and ended up leaving the lot with a car that I got for a great deal! Chris Dickinson was a pleasure to work with during the process! He was knowledgeable and made sure th the lot with a car that I got for a great deal! Chris Dickinson was a pleasure to work with during the process! He was knowledgeable and made sure that I understood what was going on each step of the process. I recommend with full confidence Chris and the Klaben team! Thanks so much, I love my new Focus! More

I had a need to purchase a truck, and Doug was recommenced to me by a friend. I was very pleased with his salesmanship and expertise. recommenced to me by a friend. I was very pleased with his salesmanship and expertise. More

Matt was very knowledgeable about Ford products, friendly, courteous, and sure of what he said. This isn't my first purchase with Klaben, but, as always a pleasurable one. Thanks guys! friendly, courteous, and sure of what he said. This isn't my first purchase with Klaben, but, as always a pleasurable one. Thanks guys! More

We love Don B. My husband and I bought a new fiesta from him last year and when we decided to upgrade our other car to a cmax we wouldn't go to anyone else. Don provides excellent customer service and worke him last year and when we decided to upgrade our other car to a cmax we wouldn't go to anyone else. Don provides excellent customer service and worked with me to find the perfect car for my needs and then some! He also showed me how to use the bells and whistles! We highly recommend him! More

We are from Parma, although there are other, closer, dealerships, we drive the 50+ miles to Klaben for their Sales and Customer Service. We have been customers for over 15 years and have purchased or le dealerships, we drive the 50+ miles to Klaben for their Sales and Customer Service. We have been customers for over 15 years and have purchased or leased at least 7 vehicles , 100% satisfied every time. Chis Moldas has gone above and beyond in search of and in negotiating a vehicle to suit our must haves each and every time. He is an advocate for Klaben Ford and has made our experience a pleasure each and every time. I would recommend Klaben and their staff to anyone shopping for a great vehicle/deal Donna Danko/Roman Sokol More

From the moment I made the appointment and later entered From the moment I made the appointment and later entered the service department I felt like I was a preferred customer. Mona has always taken care of From the moment I made the appointment and later entered the service department I felt like I was a preferred customer. Mona has always taken care of my needs and is very helpful to both myself and my wife. She schedules me at my convenience and the work is completed within a reasonable time and done correctly. More