Klaben Ford Lincoln

I went to Klaben in Kent with my family to look at the new and used Lincoln inventory. We also wanted to check out the Ford Taurus and and compare it to the new Lincoln Models. From the moment we were g new and used Lincoln inventory. We also wanted to check out the Ford Taurus and and compare it to the new Lincoln Models. From the moment we were greeted by Gene Grabiec our experice with this dealship was exceptional. New car purchasing can be intimidating and Gene was knowlegable and a pleasure to work with. There was no high pressure sales tactics during our entire experience and we actally had an enjoyable time testing out the vehicles. After test driving several cars we found the right fit for us. Gene was so comfortable to work with and stayed with us after the dealership closed for the evening. He never mentioned that they had closed we just noticed things getting quieter and we inquired when the closed. At that point Gene said "30 min ago". Gene addressed all our needs and/or concerns. I cannot say enough about the customer service we received from all of the employees. Gene's fellow employees offered coffee, Internet sign on info, and even directions to the closest McDonalds (purchasing can be a long process). One of the tedious jobs when buying a car is the paperwork that must be completed and Christine was able to guide us though this process making it less intimidating. Our car buying experience was truely enjoyable and will go there next time we are looking for a new car. I would highly recommend this dealership to anyone. More

I have been buying my cars at Klaben for years, I have been dealing with Ty Davis for years I will only go to Klaben Ford I will only go to Ty. Ty is a very honest, caring sales Rep who will only give yo been dealing with Ty Davis for years I will only go to Klaben Ford I will only go to Ty. Ty is a very honest, caring sales Rep who will only give you the best. Thank you Ty More

We love Kenny King and Rich Klaben, would never buy a car anywhere else! They make it a positive experience from the moment you walk into the building. I LOVE my new Escape! We will be back! anywhere else! They make it a positive experience from the moment you walk into the building. I LOVE my new Escape! We will be back! More

While I had intended to just "look," I found a car I instantly liked! It was in an acceptable price range and the year I wanted. Doug Carter was helpful, personable, and knowledgable, without bei car I instantly liked! It was in an acceptable price range and the year I wanted. Doug Carter was helpful, personable, and knowledgable, without being pushy! I would not hesitate to recommend him as the person to see at Klaben Ford Lincoln. My experience there was very pleasurable. More

Mona has the right personality for this job! She is professional and pays attention to detail. She is always willing to listen, help, and explain. professional and pays attention to detail. She is always willing to listen, help, and explain. More

We have gotten 5 cars from Klaben, and will continue to come back! Glenn Griffith and Roscoe Woodberry are amazing and very informative. Everyone in the dealership/service department if friendly and help come back! Glenn Griffith and Roscoe Woodberry are amazing and very informative. Everyone in the dealership/service department if friendly and helpful. More

I had been looking for a Ford Escape for quite a few months, I was very specific in what I wanted and didn't want to settle for less than the best. I saw an Escape online at the Klaben Ford dealership a months, I was very specific in what I wanted and didn't want to settle for less than the best. I saw an Escape online at the Klaben Ford dealership and sent an email inquiry about it, -I was very pleased with how quickly I got a response back and all of the information that was provided to me. I went to see the Escape and once I opened the front drivers side door, I fell in love with it. After months of searching and talking to other dealerships, I knew this was the one! I was greeted in a timely manner by Doug Carter. He worked with me through the process and made everything go by very quick and absolutely stress free. I went home with my vehicle the same day. Everyone at this dealership was very, very kind and pleasant. I cannot stress enough how happy I was with our salesman Mr. Carter, he was very friendly to not only me but my family and made sure I was getting exactly what I wanted! I would go back to this dealership in a heartbeat! You wont be disappointed with their sales team. More

Matt was great in getting the vehicle I wanted at the price I wanted. Everything was handled properly and professionally. I will be purchasing another vehicle from him shortly. price I wanted. Everything was handled properly and professionally. I will be purchasing another vehicle from him shortly. More

Check engine light came on in our RV. Klaben Ford scheduled us on short notice and took care of the problem. Excellent service with updates throughout the process. scheduled us on short notice and took care of the problem. Excellent service with updates throughout the process. More

My sales representatives were so great to work with! They went out of the way to make my sale and I appreciate their dedication to service the customer! went out of the way to make my sale and I appreciate their dedication to service the customer! More