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Klaben Ford Lincoln
Kent, OH
13,694 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 13,694 reviews
January 21, 2012
klaben ford has the best bunch of people who really care about customer satisfaction. i have leased seven vehicles from klaben ford and each leasing experiance has been excellant. the service does not stop about customer satisfaction. i have leased seven vehicles from klaben ford and each leasing experiance has been excellant. the service does not stop with the sale. klaben service department is verygood. everything is done correct the first time. i am totally satisfied with both sales and service at klaben ford. More
by Loel McKee
Helpful November 16, 2011
Bob Paytas was friendly,respectful,trustworthy.There have been times in the past,I’ve left dealerships concerned&left wondering if I was taken advantage of,but not here! The service was fast,the staff were h been times in the past,I’ve left dealerships concerned&left wondering if I was taken advantage of,but not here! The service was fast,the staff were helpful, and my new truck is beautiful!I will definitely recommend Klaben Ford to family&friends.The entire Klaben Ford experience was handled with great pride&pleasure from everyone involved. More
by kkellynbd
Employees Worked With
Bob Paytas, Bob Paytas
April 04, 2011
I was in the market for a Truck.. Bob was nice and all smiles at first. he kept beating around the bush about answering questions i had. The truck i wanted buy had a scratch on the door that was quite dee smiles at first. he kept beating around the bush about answering questions i had. The truck i wanted buy had a scratch on the door that was quite deep and said they could not fix it, and that if i bought it he would give me the name of a guy. Plus a head light was out, and he said i could get those at a store called,auto zone 5 bucks. acting like i didnt know where to get a head light. I could just tell he was not in the mood to be at work that day, and it showed. plus he kept taling on the phone to someone about a vacation plans.. So i spent my $28,500 at classic in rt 14.. they were nice and seemed to want to sell trucks.... More
by Handsome78
Employees Worked With
Bob P
August 02, 2005
This dealership sold me the worst car I've ever owned. There's a good distinction to have! And, they lied about it--they told me that the Escort was "traded in" by an owner for a new car. When I asked There's a good distinction to have! And, they lied about it--they told me that the Escort was "traded in" by an owner for a new car. When I asked his/her name, so that i could contact them in order to continue the rustproofing warranty, they told me they would do it for me, as a "service". I called back repeatedly, as Klaben never got the information. Finally, they told me they had gotten ahold of the guy but he had lost the information. Fast forward a year or so--a guy walks up to me and asked me how I liked my Escort (it was one with a distinctive package so he recognised it). He then told me he had wholesaled the car to Klaben Ford--and I later found out it was in a bad accident (pre CarFax days). So its a great dealership if you like being fed a lot of crap. And getting them to do warranty work nearly required an act of Congress. My seat broke away fromt he floor and was covered under a recall--it was very difficult to get them to fix it. The car was a total piece of junk, but we aren't rating the car, so I wont go there. More
by bunwhisperer
