Klaben Ford Lincoln

Great Experience Working with Klaben was definitely worth the 45 minute drive! We will definitely refer our friends to work with these guys and be back down to work wi Working with Klaben was definitely worth the 45 minute drive! We will definitely refer our friends to work with these guys and be back down to work with them again when needed. They're patient, personable, not pushy, and have the ultimate goal of you walking out with what you want, not a larger sale. More

The highest quality--as always. All facets of the Service Department are superlative: explanation and estimate, ther repair itself, the timeliness in which it was done, the cheerfuln All facets of the Service Department are superlative: explanation and estimate, ther repair itself, the timeliness in which it was done, the cheerfulness and cooperativeness of the staff. My service agent is Kim, who personifies everything about the Service Department that I rate most highly. More

Wonderful experience at Klaben in Kent, OH! I went into Klaben Ford in Kent, Ohio on Saturday 11/26/16 and my salesman was Nate Bryant. He was very professional and knowledgeable. It was an easy I went into Klaben Ford in Kent, Ohio on Saturday 11/26/16 and my salesman was Nate Bryant. He was very professional and knowledgeable. It was an easy process that was stress free and Nate made it even more enjoyable with his friendly attitude. Nate went over and beyond by staying after with me to show me all the features of my new Ford Escape Sport SE. I highly recommend Nate Bryant and the team at Klaben Ford, if you are in need of a vehicle! More

Lease Mike Cooney is a wonderful salesperson, he took care of all of my concerns with my current vehicle and helped with obtaining a better fit vehicle for Mike Cooney is a wonderful salesperson, he took care of all of my concerns with my current vehicle and helped with obtaining a better fit vehicle for my family. The finance and leasing departments made the rest of the transaction seamless. Very good experience! More

True Professionals I stopped by just to look at the new F-250's and my salesman, Doug Carter, walked me through the new model inside and out. No pressure, I walked out I stopped by just to look at the new F-250's and my salesman, Doug Carter, walked me through the new model inside and out. No pressure, I walked out and thought about it for almost a week. The entire sales team is focused on one thing, customer service. I buy all my vehicles from the Klaben dealership because of their high standards and straight forward sales. A great experience and I am thrilled with the truck. More

Awesome Service! Brandon goes above and beyond and really cares about the customer. I will be referring all my family and friends to go to him, he works hard to make Brandon goes above and beyond and really cares about the customer. I will be referring all my family and friends to go to him, he works hard to make the customer happy. More

Happy customer Ford Klaben did a great job on my car. I did not anticipate needing more repairs therefore, when I found out my car needed additional repair I was qu Ford Klaben did a great job on my car. I did not anticipate needing more repairs therefore, when I found out my car needed additional repair I was quite distraught. Anthony did a great job of answering all my questions and helping ease my anxiety. Its was really nice and appreciative. In addition, they fix my car in 1 day instead of 2. I was extremely happy! More

Fast and friendly We had scheduled an appointment for 9:00 am on Black Friday to test drive an Esacape. We sat down with Buddy Moore who quickly reviewed our specifica We had scheduled an appointment for 9:00 am on Black Friday to test drive an Esacape. We sat down with Buddy Moore who quickly reviewed our specifications and identified an in stock unit that mat all of our preferences, including exterior and interior treatments. Within a few minutes, he had retrieved the vehicle for our inspection. He pointed out the main features and explained some of the changes in the 2017 model from 2016. We took a test drive and upon returning to the lot we discussed lease options. Our plan was to test drive competitive models on the same day and secure pricing from all four dealers. Jim Bills stopped by to introduce himself and assure us that he was available to address any follow up concerns to secure our business. We left to visit the next dealership. After additional test drives, we decided that the Escape was the best fit for us and called Buddy to let him know we were returning. We also asked him to sharpen his pencil a bit more. When we retuerned, Buddy was handling another client, so Jim got Jeff Tetreault, "JT", to step in and help us. Jim had shaved another couple hundred off our overall cost (from a price that True Car had already indicated was a great price in our region), so we concluded our deal with JT who had the car fueled, washed and otherwise prepped. Our last stop was with Stephanie Slomberg in Finance. Stephanie took us through the lease agreement, the transfer of the vehicle we sold and the optional care and service packages. She is very pleasant and efficient and, once all of the paperwork was signed, our new vehicle was ready to drive off the lot. Car buying is not my favorite way to spend time, but at Klaben it was fast and efficient and we left the same day with exactly what we were hoping to find. More

Repair Kyle Sott was such a great rep. He made sure we were informed about everything. When he realized that they had to keep the car he made sure we got a r Kyle Sott was such a great rep. He made sure we were informed about everything. When he realized that they had to keep the car he made sure we got a rental. Thanks Kyle More

Fully satisfied Prompt courteous service. Service took exactly how long they quoted and everything ran smoothly. Waiting room is very comfortable free drinks and do Prompt courteous service. Service took exactly how long they quoted and everything ran smoothly. Waiting room is very comfortable free drinks and donuts provided, very nice More