Klaben Chrysler Jeep Dodge Ram

Got A PT Cruiser and a Loan. Chuck was very friendly and helpful with getting me into the right car with the right loan I can afford when other dealerships failed. Over all it was Chuck was very friendly and helpful with getting me into the right car with the right loan I can afford when other dealerships failed. Over all it was great experience! More

it was all about me and my need!!!! It was a very quick and easy prossess, i felt my visit was of great value. Don listend to my expectations, and showed me the perfect choice, i was ver It was a very quick and easy prossess, i felt my visit was of great value. Don listend to my expectations, and showed me the perfect choice, i was very pleased with my over all visit and buying process. More

Just leased my first Jeep! After searching several weeks for the right vehicle at the right price, I finally found it at Klaben Chrysler Jeep. I worked with Chuck Lindon and Gi After searching several weeks for the right vehicle at the right price, I finally found it at Klaben Chrysler Jeep. I worked with Chuck Lindon and Gilbert Perrin to lease my 2015 Jeep Cherokee. Both of these gentlemen did an excellent job answering all of my questions, locating a vehicle that was the color and added features I was looking for AND kept me within the budget I wanted. Couldn't ask for a less stressful experience. Just listen to the customer and try to meet their needs is all that most customers want...not the games, such as we found with some other dealerships in the surrounding area. Kudos to Chuck and Gilbert! A big "thank you" to both of you. K. Hauge More

First Jeep purchase Chuck Lindon ventured out into a cold, windy, car lot, to ask if I had any questions, about the Wrangler I was looking at. This was around 2 pm. Four Chuck Lindon ventured out into a cold, windy, car lot, to ask if I had any questions, about the Wrangler I was looking at. This was around 2 pm. Four hours later, including the time it took to drive home to Berea, pick up my wife, and trade-in vehicle, then drive back to Kent, We were on our way home, in our new Jeep. There was no pressure, and Chuck made the sales process seamless. Chuck's approach is down- home, and friendly. Even as we were leaving, and the lights were turned off in the building, Chuck was pairing our cell phones, with the vehicle's Bluetooth hands free system. Chuck called promptly, the next morning, to follow up. Likewise, Brian Franklin, was very friendly, and nimbly processed the usual pile of purchase documents, in good time. I would definitely recommend this dealership, to anyone. More

Great experience! If only all things in life were this easy. I told Nick what I was looking for in a vehicle and how much I wanted to pay and he matched me to the right If only all things in life were this easy. I told Nick what I was looking for in a vehicle and how much I wanted to pay and he matched me to the right car almost immediately. We drove around the block and I fell in love. With my car, not Nick. He's nice too, though. The entire experience was quick and painless. I knew exactly what I wanted and I got it. I was in and out, then on the road in less time than some movies. More

ALWAYS a great experience with Klaben! I have been buying cars from Klaben for many years. I love my new Chrysler 200! I have always been happy with the sales, services and management emp I have been buying cars from Klaben for many years. I love my new Chrysler 200! I have always been happy with the sales, services and management employees there. They are not a high pressure car dealer and I never leave unsatisfied. Will always give Klaben my business! More

OUTSTANDING!!!! 100% GUARANTEED SATISFACTION. I have been a customer of Klaben Chrylser Jeep Dodge since 2002. I have leased 3 NEW cars and have purchased 2 NEW cars, my recent purchase being a 20 I have been a customer of Klaben Chrylser Jeep Dodge since 2002. I have leased 3 NEW cars and have purchased 2 NEW cars, my recent purchase being a 2013 Chrysler 200 touring in July of 2013. Beautiful car and ride, (as every vehicle I have purchased/leased from Klaben). This is were my TRUE story of Klabens Honesty, Loyalty, 100% Satisfaction and most important their INTEGRITY of DOING THE RIGHT THING comes to play. . Enjoying my NEW 2013 200 Touring, until I started my car the morning of March 29th, 2014, my engine light came on (never having this happen) I was in a panic. I called Klaben"s Service Repair Dept. and set up a appointment for April 2nd, I brought my car in and the technicians started to look for the problem right away, upon the result they had to replace a faulty fuel pump module. I discussed this with the Service Advisor and we both agreed that sometimes things happen until.....November 24, 2014 my engine light came on again I was in a panic state once again. I called the Service Dept and set up an appointment for November 28, 2014 and this time it was an oxygen sensor that needed replaced. This time however; I was not satisfied with my visit and felt that I was now driving a used car instead of a new car that I had purchased. I discussed my concerns with the Service Manager and he was concerned that I was not satisfied with my recent repair, he proceeded to tell me that a Dist. Mgr. from Chrysler would be in on the following Tues. December 2nd, and that he would discuss this with him to see what could be done and that he would contact me with the results. Mid morning December 2nd I received a call from the Service Mgr. and we discussed the offer Chrysler was willing to do to in hopes to satisfy my disappointment, I told him I was not satisfied with that and he suggested that he would call Sales to see what could be done and have them contact me directly. To my surprise @ 3:30pm that same day I received a call from Courtney Hatcher, who wanted to get the feel of the story and what was happening with how I felt about my situation. When done discussing this with Courtney she asked me "What do you expect to hear from Klaben regarding this situation"? I replied my saying "That I wanted Klaben/Chrysler to just do the right thing. Courtney then explained that she was going to take this to her Superior and would contact me with the results, and I thanked her for caring enough to listen and wanting to see me 100% satisfied. At 4:45pm that same day I received a call from Courtney stating that she had GOOD NEWS......and I was OVERWHELMED and tears in my eyes that Klaben Chrylser Jeep Dodge were going to put me in a NEW 2015 200 Limited with the same car payment! It was like a dream! On Thursday December 4, 2014 I was driving my 2015 home. In ONE DAY they had accomplished what most (if any) car dealerships would have taken months. OUTSTANDING TO THE KLABEN TEAM! I have had my ups and downs with Dealerships before getting referred to Klaben in 2002, and every visit has been like a family visit. From the Sales to Finance to Service they are everything and more! I have never had a issue with Klaben or any of my purchases...enjoyed every vehicle, but I CANNOT THANK THEM ENOUGH for being and standing by who they are. They are a Dealership with: No Pressure Sales - Loyalty -100% Satisfaction - and most important of all INTEGRITY - doing the right thing. With this in mind, why not make Klaben Chrylser Jeep Dodge in Kent, Ohio your NUMBER ONE DEALERSHIP for life as I have. THANK YOU TO ALL (from the bottom of my heart )WHOM MADE THIS HAPPEN. YOUR LOYALTY and INTEGRITY towards your customers is simply amazing! SO PLEASE STOP BY I CAN PROMISE YOU AND GUARANTEED THAT YOU WILL FIND NO OTHER DEALERSHIP LIKE THEIR TEAM! Cheryl Green Streetsboro, OH More

Always a wonderful experience! Don Jacobs has always gone above and beyond to make my car buying experience painless! He is incredibly helpful, always able to answer questions, and Don Jacobs has always gone above and beyond to make my car buying experience painless! He is incredibly helpful, always able to answer questions, and actually willing to sit down and help you find what you are looking for. This is the fourth truck I have got from Klaben Dodge in Kent, OH and wouldn't go anywhere else! I will always recommend this place to friends and family! More

Top Notch Customer Service Gilbert Perrin was outstanding to work with during my recent purchase. Friendly, knowledgeable, answered all my questions and really made the whole ex Gilbert Perrin was outstanding to work with during my recent purchase. Friendly, knowledgeable, answered all my questions and really made the whole experience great. I would recommend him to any of my friends and family. And I will definitely be back for my next one! More

Kent's Klaben The Way To Go Gene Kallmeyer has helped us both buy and lease cars from Klaben. He is trustworthy and knowledgeable. He is not annoying to work with but effective. Gene Kallmeyer has helped us both buy and lease cars from Klaben. He is trustworthy and knowledgeable. He is not annoying to work with but effective. We are repeat customers of his and highly recommend working with him. More