Klaben Chrysler Jeep Dodge Ram

NO pressure Requested info online received email next morning with carfax link, dealer service record, and more. No annoying, high pressure "when can you come in" Requested info online received email next morning with carfax link, dealer service record, and more. No annoying, high pressure "when can you come in" phone calls. I waited almost a week before contacting them to schedule a test drive. Again done by email with no nagging and no pressure. Arrived at dealership, car was parked out front and met sales rep who spent over an hour with me going over every detail of the car and the test drive. After returning from the test drive I needed a break to clear my head and look past all the " new car excitment" I was not nagged or pressured during this time no other reps approached me. When I was ready and went back in my sales rep was waiting for me. He had not run off and got busy doing something else. We began to talk numbers and sadly his number did not match mine so I had to leave. After having the night to think about it at home I realized our numbers were not that far apart. So I sent an email the next morning with a new offer, received a counter offer with in the hour which I accepcted. To be honest I LOVED the fact email worked so well. It ia VERY intimidating to be a female walking into a dealership with lots of guys and new cars everywhere and the stigma of all of that. More

Super easy to deal with Caleb is very knowledgable, courteous, and responsive. He was professional throughout the process and never pushy. We considered several vehicles an Caleb is very knowledgable, courteous, and responsive. He was professional throughout the process and never pushy. We considered several vehicles and dealerships and he was head and shoulders above the others. Overall great experience. More

Incredibly Smooth Experience! This was, without a doubt, the smoothest and most 'hassle-free' car buying experience I have ever had. John Coco was incredibly knowledgeable in the q This was, without a doubt, the smoothest and most 'hassle-free' car buying experience I have ever had. John Coco was incredibly knowledgeable in the questions he asked to quickly discern what type of vehicle I was looking for and would best suit my needs. Instead of the hour long interrogation I was dreading, within 15 mins I was on the road with John for a test drive in a car that was in my price range. The entire process was handled with clarity and honesty; no backhanded dealing or sleight-of-hand dealing. They worked to make sure I was getting the best rate on my loans and were simply incredibly helpful the whole time, and made sure I understood every step along the way. Other customers that came in during my visit were treated with the same level of respect and enthusiasm that I had been. I would absolutely recommend this dealership for any of my friends/family that are looking for a vehicle. More

Experience says it all Don Jacobs has been at Klaben for over 32 years. When it comes to experience and knowledge there is none better. Don is caring, patient and always h Don Jacobs has been at Klaben for over 32 years. When it comes to experience and knowledge there is none better. Don is caring, patient and always has the customer's best interest in mind. Over the years I have bought many cars from Don and will continue to do so. If you want the most laid back, comfortable car buying experience, I suggest you see Don. More

Always a Great Experience This is the 3rd vehicle that we have gone to Klaben for as well as our 3rd vehicle from Don & Caleb Jacobs. They continue to provide excellent custom This is the 3rd vehicle that we have gone to Klaben for as well as our 3rd vehicle from Don & Caleb Jacobs. They continue to provide excellent customer service and great deals. We will most certainly go back to Klaben for our next vehicle! More

Great Buying Experience I bought a 2015 Willys Wheeler Unlimited for a surprise for my daughter. After searching locally at several dealerships, with no results, Nick Brandt I bought a 2015 Willys Wheeler Unlimited for a surprise for my daughter. After searching locally at several dealerships, with no results, Nick Brandt at Klaben Jeep in Kent, Ohio found my vehicle. He had traded it to another dealership only two days before, but secured it for me in less than fifteen (15) minutes. Without a deposit, he dispatched a driver to retrieve it from out of state and had it to me at 11:00 that evening. He waited for two (2) hours after his shift, to hand me the keys and to fill the tank. My daughter received a wonderful surprise thanks to Nick. Klaben has earned a customer for life ! More

Amazing experience again! Chuck and his team worked hard to get me an amazing deal on my new lease. Took my trade in and made magic happen. Thank you!!! Chuck and his team worked hard to get me an amazing deal on my new lease. Took my trade in and made magic happen. Thank you!!! More

Great a Salesman - Great Deal Thank you Don Jacobs for your honest and professional approach in selling me my Jerp Chreokee Trailhawk. You went above and beyond what I would imagin Thank you Don Jacobs for your honest and professional approach in selling me my Jerp Chreokee Trailhawk. You went above and beyond what I would imagine a car salesman would go. The whole experience was positive and seamless. Also Brian in Finance was great after such a long busy day. I love my Jeep! More

Honest and quality service! It was a pleasure buying my Willys Jeep from Don! His honesty and his willingness to explain my different buying options was much appreciated! He is d It was a pleasure buying my Willys Jeep from Don! His honesty and his willingness to explain my different buying options was much appreciated! He is definitely not just out to make money. It was a painless experience and I drove out with my jeep in a few hours! Had an opportunity to meet his son and other Klaben staff members. They are all truly dedicated employees! Thank you! More

Klaben and there staff are the best. I was looking to buy a new car and had decided to give Klaben a try. I was greeted by John Coco when I came on the lot. From that point on I felt like I was looking to buy a new car and had decided to give Klaben a try. I was greeted by John Coco when I came on the lot. From that point on I felt like I was with a long time friend. John listened to my wants and needs and put me into a Chrysler 300. What a amazing vehicle. I will be telling all my friends to come here from now on. Great staff. Listened and didn't push me into anything. Great car buying experience. More