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Kirksville Motor Company - Service Center
Kirksville, MO
64 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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64 Reviews of Kirksville Motor Company - Service Center
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November 27, 2024
I went down to Missouri to visit family. On Saturday my Terrain started acting up and the check engine light came on. First thing Monday morning, three days before Thanksgiving, I took my ca On Saturday my Terrain started acting up and the check engine light came on. First thing Monday morning, three days before Thanksgiving, I took my car in. They were inundated with out-of-town hunters and their normal flow of customers, so Monday wasn’t looking good. I told Kenzie I had to get back home to my kids and work ASAP. Monday evening, Kenzie called with a diagnosis, $1400 intercooler, and sadly my warranty wasn’t going to cover it. The part was ordered and should arrive Tuesday morning. Tuesday comes, but the part does not. Kenzie arranged a courtesy driver to go over an hour away to pick one up. At 3pm I was dropped off at KMC, by 4:45 my car was back on the road. When I went to pay, Kenzie informed me that she made some calls and the part WAS covered. My bill went down to less than $300 for a hose. To say I was overjoyed is an understatement. Kenzie, and the staff in the service department went above and beyond to get me back home, then checked to make sure I made it there first thing in the morning! Service like this is no longer seen, these guys and girls are the gold standard! More
by Mary Caves-Golay
Employees Worked With
July 13, 2024
They are friendly and accommodating. They answer any and all questions. The service is great and reliable. They answer any and all questions. The service is great and reliable. More
by ekleberrym32
May 14, 2024
Kenzie greets us so warmly and by name. She is so efficient, yet very personable. Her personalized attention and accurate knowledge of each service visit makes vehicle repairs a breeze. She is so efficient, yet very personable. Her personalized attention and accurate knowledge of each service visit makes vehicle repairs a breeze. Even via phone, once she knows our name she immediately can give updates on the repair status or outcome. Kenzie is a keeper and an asset to the business. More
by tpphilli
Employees Worked With
October 28, 2023
I was in to have my wiper blades replaced and as usual Rachel gave me excellent service and had my van ready in just a few minutes. Rachel gave me excellent service and had my van ready in just a few minutes. More
by Judy
Verified CustomerEmployees Worked With
Other Employees :
Rachel Deacon, Brandon Paxton, Terri Edwards
September 21, 2023
Rachel was so easy to work with, sincere, cared about our service experience. She did a good job of listening, was knowledgeable, and researched anything she was uncertain about. Love the ride of our new t service experience. She did a good job of listening, was knowledgeable, and researched anything she was uncertain about. Love the ride of our new tires. More
by tpphilli
Employees Worked With
Rachel Deacon
June 23, 2023
2023 Tacoma in for first 6 month checkup. Service advisers very polite and efficient. Truck in and out very promptly. Best service ever! Thank you Jessica Huff and crew! Service advisers very polite and efficient. Truck in and out very promptly. Best service ever! Thank you Jessica Huff and crew! More
by tpphilli
December 13, 2022
Car was detailed and it was returned to me in like new condition. The detail was absolutely impeccable. Could not have asked for better service. Thank you! condition. The detail was absolutely impeccable. Could not have asked for better service. Thank you! More
by Jeagen
Employees Worked With
October 10, 2022
Great customer service. Kaine and Kaden were awesome to work with! Highly recommend this dealership! Kaine and Kaden were awesome to work with! Highly recommend this dealership! More
by Tanha_es
