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Kirksville Motor Company

Kirksville, MO

Overview
Employees
Reviews
Vehicles
4.9
2,077 Reviews
ONE LOW PRICE, PLAIN & SIMPLE, ALWAYS Whether you're 18 or 80, you get the same price, up front, 24/7. There's no need for customers to negotiate with us to get our Best Price. Same Best Price, whether on the lot or on the Internet. We always have fair prices representing solid value. pricing RELAXED SHOPPING EXPERIENCE & CONSULTATIVE SALES PROCESS Relax, our sales team is here to help you make a wise choice and they're paid based on how satisfied you are, not how much you spend or even what vehicle you choose. Our customer-friendly consulting process aims to identify first, the wants and needs of our customers before we present our offerings to them. It is a process to build the customer's knowledge of what choices they have available prior to deciding which vehicle is best for them. REAL CASH VALUE FOR YOUR TRADE You'll know what your vehicle is worth before you start to shop. It's based on the current market value of your vehicle and doesn't depend on which one you want to buy. We'll pay you that for your vehicle even if you don't buy ours. We have an interactive trade evaluation process designed for the customer to get all of the money for their trade up front without negotiating. We replace negotiation with documentation and proof. We sell more used vehicles than anyone else in the market so we need your trade, thereby we can pay you top dollar to get it. THE RIGHT VEHICLES AT THE RIGHT TIME We have the right vehicles in stock, based on what you want, at the best value for your money. Always 100's of vehicles to choose from. Various levels of reconditioning. And we are more than happy to share with you what we have done and what we have not done... that's transparency. All vehicles are priced right up front, 24/7 with our very Best Price. FINANCIAL SERVICES FOR TODAY & YOUR FUTURE Competitive financial services to meet your budget. Your choice and your credit history won't change the price of the vehicle. Financial services process aimed at creating the highest value for the customer today and in the future retaining those customers for life. financing YOU CAN'T BUY THE WRONG VEHICLE FROM US 7-day/700 mile money back guarantee on all new vehicles: Bring it back in the same condition it was in when purchased and get a full refund. No questions asked. 7-day/700 mile or a 30-day/1,000 mile exchange available on most used vehicles: Return your purchase within 30 days and receive the full purchase price towards any vehicle on the lot. Lifetime Powertrain Warranty on all new and most used vehicles Unlimited miles. Unlimited years at no additional cost to you. DEPENDABLE SERVICE TO MEET YOUR SCHEDULE Our professional team is here to provide you full maintenance and repair services when you want and need them, including Saturdays and Sundays. ASC Certified Technicians Extended service hours, and weekends. TXM Express lube to save you valuable time. Professional service staff that is focused on your needs
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3607 N Baltimore St

Kirksville, MO

63501

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Showing 2,077 reviews

January 20, 2021

Excellent place to purchase a Toyota new or used. I enjoyed the small town atmosphere and friendly staff here. I highly recommend doing business here More

by DHAXTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shayla Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Yos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Tipton, Brandon Paxton
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Jan 20, 2021 -

Kirksville Motor Company responded

Congrats on your new Tundra! Thank you for driving from Tennessee! It was a pleasure working with you Dave!

January 19, 2021

My salesman Nate was great to work with. I was very happy with what they gave me on my trade in.I will be coming back next time I buy a car or truck. More

by BROTHERDAVE2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Tipton, Nathanial Wheeler, Brandon Paxton
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Jan 19, 2021 -

Kirksville Motor Company responded

We look forward to working with you in the future! Congrats on your new vehicle!

January 19, 2021

The staff at KV Motors is GREAT! Thank you Randy, Tyson, Ritchie, Dan, & Stephanie for providing us with an excellent experience. We couldn’t be happier! More

by Lance & Missy Dempsay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Cowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Yos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Tipton
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Jan 19, 2021 -

Kirksville Motor Company responded

We appreciate your repeat business! It's always a pleasure working with you!

January 17, 2021

Shayla was wonderful to work with. I would come back to Kirksville Motor again to deal with her. Richie was also nice to work with and was going to give us a good amount for our trade. More

by lmclatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shayla Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Tipton
Report | Print
Jan 18, 2021 -

Kirksville Motor Company responded

Thank you so much! We appreciate the positive feedback! It was a pleasure working with you.

January 15, 2021

Worked tirelessly to make sure we found a vehicle that worked for us. Ensured the right financing options at a payment that we could afford. More

by Jayhd20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Moore, Brandon Paxton
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Jan 14, 2021 -

Kirksville Motor Company responded

Congrats on your new vehicle! It was a pleasure working with you!

January 13, 2021

Great service and eager to please. I have bought several cars there and will continue to do so. I’ve always been treated with respect and they’re always eager to please. More

by DOVER1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Cowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Yos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Tipton
Report | Print
Jan 14, 2021 -

Kirksville Motor Company responded

That's great to hear! We appreciate the positive feedback!

January 05, 2021

KIRKSVILLE MOTOR COMPANY IS ALWAYS THE BEST TO WORK WITH AND ARE SO EFFICENT WITH THE PAPERWORK. SHAYLA AND RITCHIE AND ALL THE CREW WERE AWESOME TO WORK WITH- I WILL BE GOING BACK AGAIN !! More

by MARGISAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shayla Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Hudson, Brandon Paxton
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Jan 05, 2021 -

Kirksville Motor Company responded

We certainly appreciate the positive feedback Margaret!! Congrats on your new truck!

January 01, 2021

This is my second time purchasing a car from Kirksville Automotive- I live in ST Louis and have several options for purchasing a car and I retuned to Kirksville Automotive. Super easy process and very fri More

by DENISEHARTENBERGER527
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Cowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Paxton
Report | Print
Jan 02, 2021 -

Kirksville Motor Company responded

Congrats on your new car Denise! It was a pleasure working with you!

December 31, 2020

Price online incorrect, only an unapologetic screenshot of the disclaimer at the bottom of the page in response. Bait-and-switch or poor customer service More

by Terrible experience
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shayla Gorman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2020 -

Kirksville Motor Company responded

Andrew, we definitely do apologize that we didn't execute on the situation. We were actually just discussing it this morning. Shayla was unable to address it well since she was off yesterday. I am actually the one that manages our website and this issue has been a very frustrating one. We twice thought that it was resolved, but our website host only fixed it on the individual trucks we noticed it on and not ALL Tundra's. This definitely was not a case of bait and switch. The error was fixed on all Tundra's yesterday by our rep for the website host. I can have him reach out to you to verify this to ease your mind about whether there was anything underhanded. Again though, ultimately this is an issue of customer service as you mentioned based on the circumstances. I do want you to know that we were 100% preparing to respond better today. I apologize that we didn't get to you before now.

Dec 31, 2020 -

Terrible experience responded

I messaged with Shayla the night before our text interaction when I clicked on confirm price on the listing on your website. In hindsight perhaps I should have asked Shayla at that time if the price was correct, but I don't feel I was incorrect in assuming that the price was what was listed online. In my last text to Shayla, upon finding out the price was incorrect, I stated for that price I would continue looking. I thanked her for her time and apologized for bothering her on her day off (I didn't know it was her day off, and I contacted her during regular business hours) Shayla's response was a picture of the disclaimer on the bottom of the web page. I had made plans to drive almost 3 hours one way to the dealership and was planning on purchasing the truck for the advertised price. The only reason why I didn't make the trip and waste more time was I texted to try to speed up the purchasing process by asking about fees and costs. I accepted the difference and thanked Shayla and apologized. The absolute minimum she could have done at that point was apologize and the maximum would have been to honor the price or try to make it right. I waited to make the review until my previously arranged appointment time with Shayla. I believe attitude reflects leadership and I doubt there would have been any effort without my negative review.

Dec 31, 2020 -

Kirksville Motor Company responded

In our discussions this morning we agreed that simply sending the image was not the right approach. When I told Shayla yesterday to include the image, I meant to include it as part of the explanation; not simply to just send it on it's own. Unfortunately, it was just poor communication through text on our part with her not being present. As far as leadership, I can assure you that it was addressed. Our entire leadership team meets first thing in the morning and to her credit Shayla brought the issue up again with all of us. Shayla knows that our customer's are important to us and that something like this happening would be important to us. Again, I do apologize that our response was not timely.

December 29, 2020

Great experience getting the truck I wanted. Professional and easy. Tonya did a great job and the car was delivered to my home without any issues. Thanks! More

by BCOMFORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Wischnak, Tonya Beaty, Brandon Paxton
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Dec 29, 2020 -

Kirksville Motor Company responded

Congrats on your new truck! It was a pleasure working with you!

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