Kings Volkswagen
Cincinnati, OH
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What I did on my day off It gets better every time. Bryan and Erick make the experience of a car purchase about as easy, efficient and pleasant as it can be. It gets better every time. Bryan and Erick make the experience of a car purchase about as easy, efficient and pleasant as it can be. More
Jetta #3 Very pleasant experience. Still need a little help understanding the car-net thing, but I will bring the car in for further instructions. Personnel w Very pleasant experience. Still need a little help understanding the car-net thing, but I will bring the car in for further instructions. Personnel who helped in the transaction were courteous and very helpful. That is why I am on Jetta #3. More
Always great service After getting some body work done to due a recent collision, our insurance provided body shop was concerned about our battery. After expressing this c After getting some body work done to due a recent collision, our insurance provided body shop was concerned about our battery. After expressing this concern with Mr. Cooper, he said we should come right out; they had a battery in stock if needed, but a test was in order first. Once there they ran a deep test to the battery. The thorough test to the system found no problem, and so they sent us on our way, happy. What great service and service department. More
good place to buy a car Travelled 200 miles to buy a used car here.the car was as described and looked as good as the pictures on the web. They were willing to negotiate the Travelled 200 miles to buy a used car here.the car was as described and looked as good as the pictures on the web. They were willing to negotiate the price and we made a deal. More
Price gouging King's VW took advantage of overcharging my wife for tires, alignment and air filter. Showed pictures of tires and recommended immediate replacement King's VW took advantage of overcharging my wife for tires, alignment and air filter. Showed pictures of tires and recommended immediate replacement and other maintenance. Don't disagree with recommendation but using fear tactics to sell the tires. Pricing not competitive. Not the way to treat a.customer that purchased a car from the dealer. Love the CC but not the service department at Kings. Lacking integrity and ethics. Initial call to discuss treated as I was an idiot regarding tires and maintenance. Newsflash, not everyone that purchases cars lacks the knowledge of car maintenance and pricing. My wife never should have mentioned she was going on a vacation. More
Great service Had a great experience and had friendly service. Chris was awesome, very friendly and knowledgeable about the cars. The dealership and employees were Had a great experience and had friendly service. Chris was awesome, very friendly and knowledgeable about the cars. The dealership and employees were kid friendly and welcomed us for several hours. We will definitely be back next time we need a new car. More
Always excellent I always get outstanding service here but I actually went in for a brake problem they not only fix my brake problem but another problem and squeezed I always get outstanding service here but I actually went in for a brake problem they not only fix my brake problem but another problem and squeezed it in by the end of the day just a great place to get your car fixed More
A Two-fer Chris and Andrea were great. Good people. A positive experience all the way. I would certainly recommend Kings VW. We are loving our new sleds. Chris and Andrea were great. Good people. A positive experience all the way. I would certainly recommend Kings VW. We are loving our new sleds. More
maintenance What more needs to be said? The Service Writer was very courteous, full of information, quite helpful, the service was fast and they returned a cleane What more needs to be said? The Service Writer was very courteous, full of information, quite helpful, the service was fast and they returned a cleaner car than what was presented. Very pleasant experience. More
Excellent Experience My wife and I had the pleasure to work with Mike Wilson on leasing two new cars at the same time. I did a great deal of research prior to coming to t My wife and I had the pleasure to work with Mike Wilson on leasing two new cars at the same time. I did a great deal of research prior to coming to the dealer on leases and Mike did a great job at explaining all of the different numbers that made up each lease (I had a calculator and scratch pad full of numbers!). After making the deal, we moved to the finance department where Erick Henize explained every part of the lease very clearly so we knew exactly how the payments would be structured. Also, with all of the paperwork and different items to review and discuss, Erick made the finance process as quick and painless as possible (THANK YOU!). More