Kings Volkswagen
Cincinnati, OH
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Committed to customer service and a great experience The service dept was very prompt and professional. They were very accommodating to my schedule and contacted me via the appropriate channels. Would The service dept was very prompt and professional. They were very accommodating to my schedule and contacted me via the appropriate channels. Would do business with them again. More
Great Service I brought my BMW in for repair work on brakes. I thought I needed brakes and probably rotors. After inspection, the mechanic informed me that my b I brought my BMW in for repair work on brakes. I thought I needed brakes and probably rotors. After inspection, the mechanic informed me that my brakes and rotors were fine. They did point out that I have a valve cover gasket leak, and gave me a very reasonable estimate for repair. They also changed out some tires...summer for winter, and gave me an oil change. Service was great. I'll be back. Thanks, Steve More
Chris Davis and the entire organization are top notch ! I was returning my passat because of the tsk emissons settlement and had asked Chris Davis to give me reason to buy another Volkswagen and he delivere I was returning my passat because of the tsk emissons settlement and had asked Chris Davis to give me reason to buy another Volkswagen and he delivered with the car of my wife's dreams thank you Chris Kings is our dealership More
Great Service and Friendly Ssles team Minor issue w temp light, sales guy set me up with service and took care of all labor and part costs. Great service and very cisyomer friendly. Minor issue w temp light, sales guy set me up with service and took care of all labor and part costs. Great service and very cisyomer friendly. More
Oil Change Reasonable time taken for an oil change. I spoke to the young lady at the counter on three occasions about the oil change and the thumping noise in t Reasonable time taken for an oil change. I spoke to the young lady at the counter on three occasions about the oil change and the thumping noise in the front of the car. Each time she took phone calls mid sentence during out conversation. I thought it was inconsiderate of my time. The third time, I directed my conversation to Scott, one of the service writers. At one point, the man in the office behind the counter yelled out to the new girl while she was putting my information into the computer. More
Great experience! It has been a pleasure working with Kings VW. I have been going there for the past two years for service on my 2013 TDI and they have always gone abov It has been a pleasure working with Kings VW. I have been going there for the past two years for service on my 2013 TDI and they have always gone above and beyond to take care of me. I went to them a few weeks ago to get more information about me TDI buyback and to look into my options. Bryan was very knowledgeable and easy to work with. He payed attentions to my needs and was able to make the process as easy as possible for me. I have only good things to say about Bryan and the whole Kings VW staff in general. More
New car purchase Everyone was knowledgeable and very helpful. Everything went very smoothly and I was completely satisfied with the deal I received. I found Justin to Everyone was knowledgeable and very helpful. Everything went very smoothly and I was completely satisfied with the deal I received. I found Justin to be extremely friendly and knowledgeable about the product. More
Excellent Customer Service - Sales and Service This is our 4th VW lease from Kings Volkswagen. In all cases, we have been delighted with the way the sales and finance staff worked with us to find This is our 4th VW lease from Kings Volkswagen. In all cases, we have been delighted with the way the sales and finance staff worked with us to find the best solution for both our vehicle and financing requirements. Kings VW service for all of our VWs has also been excellent and efficient. We really enjoy driving our VWs. And, we really appreciate our ongoing relationship with Kings VW. More
good efficient service The service was scheduled and completed without delay. I appreciate the direct and concise communication regarding what services where performed and w The service was scheduled and completed without delay. I appreciate the direct and concise communication regarding what services where performed and what /why an additional problem needed to be addressed. More
Awesome folks take care of us as always We have leased our last 4 cars from Chris. Our experience is always fantastic. Andrea is so knowledgeable and professional, but her customer service i We have leased our last 4 cars from Chris. Our experience is always fantastic. Andrea is so knowledgeable and professional, but her customer service is outstanding. We have sent many friends to our KingsVW with highest praise. More