Kings Volkswagen
Cincinnati, OH
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Service customer service review The person taking me to work and returning me to get my car was very friendly and kind. I am glad there is the option to have some one driving us to w The person taking me to work and returning me to get my car was very friendly and kind. I am glad there is the option to have some one driving us to work, so there is less disruption between work hours More
Great Service. The Dealership is very nice !As well as all the employes I am very pleased by the service You give . I will buy my next car from you From your deal The Dealership is very nice !As well as all the employes I am very pleased by the service You give . I will buy my next car from you From your dealership More
Excellent This dealership has an excellent staff. They are committed to helping you find the best car for your needs and making sure you are more than taken car This dealership has an excellent staff. They are committed to helping you find the best car for your needs and making sure you are more than taken care of. I would highly recommend seeing Chris in sales and Scott in service. I have never left this dealership unsatisfied. My only recommendation for the dealership would be to bring back the free lifetime oil changes when you buy a car. More
No follow through!! Brought a used Jetta, overall good experience but have had absolutely no follow through with request. Was supposed to get touch up paint and or a scra Brought a used Jetta, overall good experience but have had absolutely no follow through with request. Was supposed to get touch up paint and or a scratched buffed out and neither has happened. Car did not come with an owners manual requested one and have never received it. If you buy a car there make sure you leave with everything, because once you leave they forget about you. More
Quick trip in I went in for my express oil change and was advised that my 30,000 mile service was coming up. I agreed to have it done and was completed very quickly I went in for my express oil change and was advised that my 30,000 mile service was coming up. I agreed to have it done and was completed very quickly and efficiently. There was a minor issue with a valve stem, but was consulted on it before any work was performed. Which I really appreciated. Always top notch! More
Very friendly and professional I brought my car in to be serviced for my 20,000 mile check up. Although they were very busy at the time, I still felt valued as a customer. The servi I brought my car in to be serviced for my 20,000 mile check up. Although they were very busy at the time, I still felt valued as a customer. The service representative took his time with me and was very thorough with explaining things and answering my questions. I felt very comfortable and confident in the service I received and would recommend King's VW to anyone. More
Covered the bases Scheduled my All Track for GPS, and Radio repair. They included software update for Cruise Control. Service Manager offered a car, and while it all to Scheduled my All Track for GPS, and Radio repair. They included software update for Cruise Control. Service Manager offered a car, and while it all took a little longer than I expected, the work was done correctly and the contact was friendly. The only problem was that I would have expected a contact advising when my car was going to be ready, since it was there several days. T. More
180 degrees from my last service experience This visit to the King's VW Service department was a 180 from my last trip. Wayne was extremely professional and helpful. He greeted me at my car, ch This visit to the King's VW Service department was a 180 from my last trip. Wayne was extremely professional and helpful. He greeted me at my car, checked the car in quickly, made sure I knew where the facilities were and gave me an estimate the cost and how long my service would take. The work was done quickly and I was out the door with a freshly washed and repaired vehicle. Thank you Kings VW for bringing your level of customer service way up! It was a pleasure coming in for service. More
best car buying experience I didn't feel pressured to buy a car out of my price range or below my standards. Chris was knowledgeable about the cars we looked at and Ian got my I didn't feel pressured to buy a car out of my price range or below my standards. Chris was knowledgeable about the cars we looked at and Ian got my financing approved without any hassle. There was no "let me go ask my manger" haggling at all. I got a great price on a great car. More
Oil Change Wayne, Scott and a trainee all helped me. They are awesome. I leased my car from them al,last 2 years ago and will never go anywhere else. They sure k Wayne, Scott and a trainee all helped me. They are awesome. I leased my car from them al,last 2 years ago and will never go anywhere else. They sure know how to treat their customers...with respect and honesty. Deryck has always been super helpful too!! I asked about my son's Jetta. Scott hooked me up with Jason Sign. I have also worked many deals with Chris. I just can't say enough good things about Kings VW. More