Kings Volkswagen
Cincinnati, OH
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Check of front brakes and shock absorbers Service manager explained that everything was fine. No further testing other than a computer scan but at this time I chose not to do it. Service manager explained that everything was fine. No further testing other than a computer scan but at this time I chose not to do it. More
Maintenance Airbag light came on, called in to schedule service. They confirmed on the phone and via email, which impressed me. Brought my car in, they quickly di Airbag light came on, called in to schedule service. They confirmed on the phone and via email, which impressed me. Brought my car in, they quickly diagnosed the problem, they apologized for not having the part in Stock. They quickly made a loaner car available to me. The issue was fixed 24 hours later. True team of professionals at King's VW! Ricky Dumont More
Friendly, courteous and professional Bryan Spiess was my salesman, and I liked him from the word go. No pretense whatsoever, and knew what he was doing. He took very good care of us. All Bryan Spiess was my salesman, and I liked him from the word go. No pretense whatsoever, and knew what he was doing. He took very good care of us. All of the salespeople were very fun to hang with while we were doing the transaction. I like to joke a lot, and they all have a great sense of humor. That is important to me, and it's how I get to know people. More
Happy Repeat Customer Just purchased my third VW (2 new and 1 used) in nearly 20 years from this dealer and have always been completely satisfied with the sales, service an Just purchased my third VW (2 new and 1 used) in nearly 20 years from this dealer and have always been completely satisfied with the sales, service and "ride" I receive. Thanks Kings, I'll be back! More
Always good service Service adviser was knowledgeable, friendly and followed up by phone. I had a damaged tire. They didn't have what I needed but put y spare on. Ordered Service adviser was knowledgeable, friendly and followed up by phone. I had a damaged tire. They didn't have what I needed but put y spare on. Ordered the tire I needed and called me to let me know it was available to install More
Another terrific Experience Quick in , quick out. Always dependable service levels. I have purchased 5 VW's from this dealer, currently drive two. All maintenance, for all cars Quick in , quick out. Always dependable service levels. I have purchased 5 VW's from this dealer, currently drive two. All maintenance, for all cars, always done at the dealer. Scott Johnson and the entire service staff are top notch. More
Great service I called because I had a nail in my tire. They got me in for service the same day and took care of the problem. Tiffany was fabulous and the service w I called because I had a nail in my tire. They got me in for service the same day and took care of the problem. Tiffany was fabulous and the service was outstanding. More
Excellent customer service We purchased our car in 2015. Excellent patient and very knowledgeable salesmen. They showed us everything about the car such as how to rearrange the We purchased our car in 2015. Excellent patient and very knowledgeable salesmen. They showed us everything about the car such as how to rearrange the seats and all the various "hidden"compartments. We take it here for yearly maintenance service ( oil change, tire rotation, fluid refills etc). Extremely easy to schedule, quick service and the nicest and most knowledgeable team in service department. The loaner cars are top notch. We highly recommend this dealership to all friends and family and even some strangers! More
Remedied Car purchased under false pretenses. Safety equipment not included in sale of car impossible to purchase now. VW of no assistance since purchase. W Car purchased under false pretenses. Safety equipment not included in sale of car impossible to purchase now. VW of no assistance since purchase. Would not give my business in the future. Addendum: In response to this review, Kings VW did in fact remedy the missing equipment. More
Excellent service Went to look at cars at VW Kings. Chris helped us get a better car than the original one we were looking at. Wonderful people working there. Erik did Went to look at cars at VW Kings. Chris helped us get a better car than the original one we were looking at. Wonderful people working there. Erik did our financing working really hard to get is best rate. Best dealership experience ever. More