
Kings Toyota
Cincinnati, OH
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Terrific all around experience! I had a very good experience here, especially with the highly professional and knowledgable salesperson, Darrell Gesell. He was very patient with ever I had a very good experience here, especially with the highly professional and knowledgable salesperson, Darrell Gesell. He was very patient with everything I wanted. He thoroughly reviewed all the models I was considering, highlighting and pro's and cons of all features, and he followed up promptly with my questions after the first visit. Finally, he made the transaction experience seamless. Also, I had a quick and comprehensive session with the business manager - very positive. Darrell followed up with me a few days after I drove away with car, which was a nice touch. I feel confident that he will be helpful with questions in the future. More
Obviously you have a mystery salesman, as Ian Tabor helped me, yet he is not on your list of salespeople! He was great and came to pick me up so I could get the car.*****(5 stars). Tom Corkhill helped me, yet he is not on your list of salespeople! He was great and came to pick me up so I could get the car.*****(5 stars). Tom Corkhill More
Emergency tire repair Service was fast and courteous. The service advisor (Dylan Hoffman) was very friendly and seemed eager to be of assistance. The lady overseeing the Service was fast and courteous. The service advisor (Dylan Hoffman) was very friendly and seemed eager to be of assistance. The lady overseeing the waiting area (I did not get her name) was also super friendly and helpful, pointing out the amenities, and made a few jokes, helping keep everyone entertained. More
Friendly Service I bought my used Rav4 from Kings almost 2 years ago and have been happy with their customer service the entire time. I had an issue with the spare key I bought my used Rav4 from Kings almost 2 years ago and have been happy with their customer service the entire time. I had an issue with the spare key earlier this year and had to visit the dealership twice. The manager handled it and I had a new key in less than an hour. I recently went in for a tire rotation and was pleasantly surprised with how well the staff handled their Covid procedures, All employees were wearing masks (and the customers) and guests we spaced out- it was never crowded even though they were constantly busy. My service advisor, Alyssa was very helpful and polite- as were all the employees I interacted with. Very happy with my services thus far at Kings. More
Fast, friendly, easy service I've bought a few cars from these folks. Always get great sales help from Eric, and their service department is top notch. I do dealer service for my I've bought a few cars from these folks. Always get great sales help from Eric, and their service department is top notch. I do dealer service for my Toyotas because they go over the top to make it a great experience. I've worked with Tony, Travis and Christina as service advisors, they're excellent. Rob runs a great shop. More
No hassle and great list price on a 2010 used Jeep I'm impressed with this dealership because they took in a 2010 Jeep Wrangler with 52K miles and priced it fairly. I called Toyota immediately when I g I'm impressed with this dealership because they took in a 2010 Jeep Wrangler with 52K miles and priced it fairly. I called Toyota immediately when I got wind the Jeep was in their lot. The salesperson Danny had the Jeep waiting for me when I arrived early in the morning. When we wanted the Jeep, we simply agreed to the price and Toyota 1) requested no down payment and 2) said they wanted the Jeep to pass mechanical inspection before we could purchase it the next day. Danny had received other calls on this car, but he told them it was being looked at. Overall, a great no-hassle experience from this dealership. Thanks, Toyota! More
Free oil change service Very efficient and quick. Very clean waiting room. Tony Fiorito was very knowledgeable and pleasant to deal with. Very positive experience as has a Very efficient and quick. Very clean waiting room. Tony Fiorito was very knowledgeable and pleasant to deal with. Very positive experience as has all my dealings with Kings Toyota over the past 5 years. More
Great Service Buying a Used Car I had to purchase a car quickly as my daughter's car was totaled in an accident. We went through the lot very near closing time and found something w I had to purchase a car quickly as my daughter's car was totaled in an accident. We went through the lot very near closing time and found something we were interested in. We entered the showroom and were greeted by Tim Klenk. Tim helped us to find out information about the vehicle we were looking at and went the extra mile to ensure that we were able to get the paperwork completed the next day. The vehicle had been taken in on trade that very day and we turned that around within 24 hours. Then he worked to get the vehicle cleaned and serviced and to my daughter. We are very pleased with his customer service and attention to detail. Highly recommend Tim if you are looking for a used car. More
Ian Tabor is great. Mike Fields (finance) is a jerk. Very disrespectful to my father & ended our phone call abruptly because I wouldnt buy warranty. disrespectful to my father & ended our phone call abruptly because I wouldnt buy warranty. More
Horrible experience from the start. Went in to buy a brand new Tacoma at the end of 2017. The sales team was lax my sales man said this wouldn’t take long it ended up taking 7 hours. The salesman was on brand new Tacoma at the end of 2017. The sales team was lax my sales man said this wouldn’t take long it ended up taking 7 hours. The salesman was on Facebook more than doing his job. I drove home within a few days the truck had a noise in the driveline. Back to toyota they ended up installing a new transfer case from another lax service staff That took nearly two weeks. The free oil changes take forever. I paid for a tire rotation and all 4 of my wheels and lugnuts were heavily damaged. When I went back to talk with the manager I was accused by her that the damage was done by me!! I explained that I would not be here if I had done it myself. They set me up with a local shop to repair my wheels. The manager at the wheel repair shop told me they will come to my place of work to repair my wheels. The tech they told me to contact tells me I have to bring it to him. If you want a good “Toyota” experience I recommend dealing 100% with a different dealership from the beginning. Horrible service, horrible customer relations. Horrible experience every time I walk through the door. More