Kings Toyota
Cincinnati, OH
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Maintenance and Recall Work I brought my car in for its regular service. Darnell checked me in and let me know they could also do the recall work. He helped me get set up with a I brought my car in for its regular service. Darnell checked me in and let me know they could also do the recall work. He helped me get set up with a loaner car. The guys in the rental department, the employees who helped get me checked out, as well as Darnell, were all efficient and great to work with. Thanks for another great experience at Toyota Service! More
Oil change We had an oil change done. Excellent service! Very fast and polite service from the young girl who checked me in and from the young man who spoke to We had an oil change done. Excellent service! Very fast and polite service from the young girl who checked me in and from the young man who spoke to me inside. More
Scheduled Maintenance Kings Toyota has always taken care of me and my vehicles. I usually deal with Colin Delaney or Eric Howell. This day I was dealing with Eric. He took Kings Toyota has always taken care of me and my vehicles. I usually deal with Colin Delaney or Eric Howell. This day I was dealing with Eric. He took the time to review my inspection report and explain it to me.. When I had a question about when my brakes were replaced Eric went back in the system and showed me when they were replaced and at what mileage. I want to thank Eric for taking the time to do this for me. It was a busy Friday. But he still took the time to treat me as a valued customer. Thanks Eric and the Service Dept Dave More
Routine maintenance done in a routinely good way . Quick check-in, callback about scheduled service, follow-up after work was done. Reasonable pricing and coupons for additional savings. . Quick check-in, callback about scheduled service, follow-up after work was done. Reasonable pricing and coupons for additional savings. More
Great customer experience from beginning to end I HIGHLY recommend coming to Kings Toyota if you're considering buying a Toyota. I emailed this dealership about their best price on a Corolla Hatchba I HIGHLY recommend coming to Kings Toyota if you're considering buying a Toyota. I emailed this dealership about their best price on a Corolla Hatchback. Brett Lurix replied right away with a price that was at Edmund's True Market value. I asked if he could lower the price by $500 so the car could be in my budget, and a little while later he replied saying he got the price down by $500. No hassle or phony back and forth that I had come to expect from car dealerships. I then asked if they could get me a rare color they did not have on their lot (they only had 2 smoked paprika corollas within 350 miles of the dealership). I asked this on Tuesday and they had the car on their lot on Thursday night, and I was able to pick it up on Saturday morning (Brett was off on Friday). I got there being skeptical of car dealerships and expecting all sorts of hidden fees or sudden price hikes like I'd experienced at other dealerships, but they supplied me with paperwork that was exactly the deal we had worked out over email. They didn't even charge me extra for having to transfer the new color in. Brett truly worked hard to HELP me buy a car, rather than trying to take advantage of me for extra money. In fact, when complications arose due to my limited credit history and complicated insurance situation, Brett literally ran back and forth between me and the finance office to solve the problems. Later, I worked with Johnny Beach to finalize my paperwork with financing. Again, I was expecting all sorts of crazy fees, but there was absolutely none that. He walked me through all available enhanced warranties and insurance options. He was super knowledgeable and talked thoroughly about each option. He recommended a few without being pushy or pressuring me in any way. When I declined, he said he understood, had me sign a few papers and I was done about 15 minutes after starting the paperwork. After dealing with a few shady dealerships trying to purchase this same car, I was so relieved to have this experience at Kings Toyota. More
Recently had pleasant experience purchasing a new Rava 4 from Kings Toyota. Salesman Brett Lurix was very friendly and professional in assisting me with my selection. Along with Brett, Greg Walker professio from Kings Toyota. Salesman Brett Lurix was very friendly and professional in assisting me with my selection. Along with Brett, Greg Walker professionally handled the final details. I felt Bret and Greg valued me as a customer. I would strongly recommend Kings Toyota to anyone that wants to experience a positive car buying experience. More
requested the 10,000 mile service Tony, the service writer, clearly stated everything that would be worked on and estimated the time it would take. The service worked out as Tony expla Tony, the service writer, clearly stated everything that would be worked on and estimated the time it would take. The service worked out as Tony explained the process was completed very efficiently. More
Simple and NO pressure! Carly was wonderful to work with. She had to find us (2) Rav4s with specific color and options. She was prompt and knowledgeable with all communicat Carly was wonderful to work with. She had to find us (2) Rav4s with specific color and options. She was prompt and knowledgeable with all communication. Thanks Carly! Great job! More
Every time I take my vehicle in Christina is so happy and makes sure I am taken care of! Christina took time to review my vehicle and answered all my questions! She deserves a raise she goes above and beyond makes sure I am taken care of! Christina took time to review my vehicle and answered all my questions! She deserves a raise she goes above and beyond and I don’t want to work with anyone but her! Because of her I am Kong’s Toyota customer for life!! More
Best Car Buying Experience EVER!! Joe Heckler and the team went above and beyond to make me happy with my new Corolla. Fit, Finish (Quality) and Friendly absolutely the best!! This is Joe Heckler and the team went above and beyond to make me happy with my new Corolla. Fit, Finish (Quality) and Friendly absolutely the best!! This is the first new car I purchased for me since I purchased my Paseo from Kings in 1993. (It had 250,000+ miles when I gave it to my niece). Ran 20 years with no major issues. Outstanding quality! Joe pulled every stop to make sure that my new Corolla (and my wife's new Camry) were absolutely everything we wanted. No pressure, no haggling on a very fair price for both cars. Just customer satisfaction all the way. I can't say enough about my treatment from Kings. The service department (if you need them for something) is very friendly and customer satisfaction oriented too! More