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Kings Toyota
Cincinnati, OH
444 Reviews
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Showing 444 reviews
January 03, 2013
I am satisfied with the way the dealership handled my complaint. I would recommend this dealer to others. The waiting area is clean and very quiet. complaint. I would recommend this dealer to others. The waiting area is clean and very quiet. More
by bobkat007
Employees Worked With
Tricia Toth
Helpful December 31, 2012
I have purchased two Toyotas from Joe Heckler. I experienced Joe as an interested but no pressure salesperson. He answered my questions with care, took the time needed to point out the details, and experienced Joe as an interested but no pressure salesperson. He answered my questions with care, took the time needed to point out the details, and professionally led me through the buying process. I have already recommended Joe to several friends for their next automobile purchase. Without hesitation, I will come back to Kings Toyata and to Joe Heckler for my next purchase. More
by TBias
Employees Worked With
Joe Heckler
November 13, 2012
I stopped by Kings Toyota one afternoon to look at their selection of vehicles not thinking I would be able to get a fair deal but Dwayne made my car buying experience the best one that I have ever had! He selection of vehicles not thinking I would be able to get a fair deal but Dwayne made my car buying experience the best one that I have ever had! He went above and beyond to help me get a great deal and a beautiful 4Runner. He even took extra time and patience to help me set everything up. Dwayne is best and I will definitely deal with him on my next purchase! Thanks again Dwayne and thanks to everyone else that helped with my purchase! I will definitely recommend Kings to everyone I know! More
by m.bailey
Employees Worked With
Dwayne Stallworth
November 05, 2012
I purchased a used vehicle Friday afternoon from Kings Toyota in "as-is" condition after receiving an email from Greg that listed the items that were found during the service check & that were repaired as Toyota in "as-is" condition after receiving an email from Greg that listed the items that were found during the service check & that were repaired as agreed when I put my deposit down. His email also said "the rest all good." Saturday afternoon I tried to open the passenger side window & it wouldn't open. I also tried the DVD system which was one of the main reasons for purchasing the Honda Odyssey, that doesn't work either. I called & emailed Greg immediately and when I heard back from him several hours later, he said he would speak to the Sales Manager. I spoke to Chris Owen a few times Saturday evening and after being talked down to by him as to when I was going to take ownership, I was told the dealer would not fix these items that were obviously broken when we bought it. We take responsibility for not trying the front window or dvd system - when they said it was going through the Toyota service department, we thought everything would be checked. We were told only after the fact that only "safety" & "mechanical" options were checked. When only 2 windows open in a van, I would consider a non-working window a safety issue if I had to escape w/ my 3 children! There is the 3 day exchange policy, but only if you have something of equal to or less than vehicle available, which you don't. Chris finally offered to (quite conveniently) have it checked by your service department today, then I could use my "coupon" for 50% off of service...I asked for everything in writing from the Chris Saturday & have not heard back.He assured me he would send me an email yesterday when he got into the showroom. I wanted it in writing that since today is the 3rd day, I will not miss out on the opportunity to exchange this vehicle if the opportunity presents itself or that I will held accountable if my mileage is over 300 miles since I live in northern Kentucky. It is now 11:00 on Monday morning and I have yet to hear from him as to scheduling a "service" visit. I have purchased cars from both dealers and private owners over the years and this is honestly the worst experience I've ever had. As I told Chris, $7000 may not seem like a lot to him, but to my family, it is. That is all we can pay for a safe, reliable vehicle for our family - I can't pay for additions after the fact. We wanted the Honda Odyssey EX-L because of all the amenities it offered - leather seating & DVD system. Greg has been very friendly and helpful during this process, but after the deal was done, we've received horrible customer service & feel we have been taken. If something broke after we brought it home or if we had been made aware of it during the sale, we would understand, but this is just plain old scamming. I find it hard to believe that 2 major items would "break" within 24 hours. I understand purchasing a vehicle "as-is" but only when it's the vehicle I was told I would be getting. As the largest Toyota dealer in the nation, I would expect much more from your team - not the arrogance I was given. More
by KellaC32
Employees Worked With
Greg Halko
August 13, 2012
I came to Chris Hamm with a problem: my wife's car (not a Toyota) was not reparable and I didn't know how I was going to find a replacement for her. Chris worked out a deal in which I traded in my car and w Toyota) was not reparable and I didn't know how I was going to find a replacement for her. Chris worked out a deal in which I traded in my car and walked away with two new Toyota's (Camry and RAV4) for not much more than what I had been making in payments for my trade-in. Chris is a great listener and was able to put together a transportation solution that worked for me and my family. And I love the car! Thanks, Chris! More
by john1960
Employees Worked With
Chris Hamm
August 12, 2012
We came to the dealership not really expecting to be able to make a deal but we were looking to downsize (and up-mileage!) from our Ford Explorer Sport Trac. We explained our situation to Ryan Fink and despi to make a deal but we were looking to downsize (and up-mileage!) from our Ford Explorer Sport Trac. We explained our situation to Ryan Fink and despite the place being busier than any dealership I've dealt with before he was more than willing to sit down and run the numbers with us. He was able to work some monetary voodoo and we wound up with the exact Matrix we had seen online. And thanks to Ryan's efforts we actually wound up with a lower mmonthly payment than we came in with and that included the Toyota bumper to bumper warranty for 6 years. Although the weather was beautiful it was nice to be able to browse and look the car over inside. Everyone we dealt with was great and seemed to be genuinely interested in helping us close the deal. Thanks to all at Kings Toyota for a great experience! More
by stever210
Employees Worked With
Ryan Fink
August 06, 2012
I was buying a new car for the first time and was feeling overwhelmed after going from dealership to dealership. My last stop for the day was Kings Toyota. If I had went here first I would not have went anyw overwhelmed after going from dealership to dealership. My last stop for the day was Kings Toyota. If I had went here first I would not have went anywhere else. My sales guy Bruce Blackburn right from the start made me feel at ease. Bruce made the process very easy. He was upfront and direct about everything. He was also very helpful and knowledgeable and over all just made it a great experience for me. I purchased a Scion XB and I absolutely love it! Everyone I worked with at Kings Toyota, from Bruce to finance to service was very friendly and helpful. I will with confidence refer friends and family to Bruce Blackburn and Kings Toyota to buy a car. Thanks for everything! Sincerely Patricia More
by Ptalbott
Employees Worked With
Bruce Blackburn
August 03, 2012
We have been buying our vehicles from Kings Toyota for 10+ years. We have purchased five vehicles within the last two years. This is the best dealership in the city as far as we are concerned. We have alw 10+ years. We have purchased five vehicles within the last two years. This is the best dealership in the city as far as we are concerned. We have always dealt with Steve and no one else. Steve is a role model for the company and for us. He is cordial,personable, and we always feel like we are "special customers" when we deal with him. There is no "high pressure" selling and we always feel very comfortable when purchasing a new car. We will always use Kings Toyota for our vehicle needs, and we will always deal with Steve! Thanks Steve for another great purchase!! More
by ritzyldy
Employees Worked With
Steve Hronek
July 31, 2012
In short, Mike Rutherford and Kings Toyota made my purchase of the 2012 Prius C and excellent experience. I had come from another local dealer earlier in the day and had a terrible experience, but Mik purchase of the 2012 Prius C and excellent experience. I had come from another local dealer earlier in the day and had a terrible experience, but Mike was quick to approach me and was very helpful in getting me the car that I wanted. Kings Toyota didn't have the trim level that I wanted? Not a problem for Mike who quickly found the exact car that I wanted and made a trade with the dealer for it. One week time constraint? Again, Mike had no problem in getting my car to me and getting me financed and out the door within 5 days. Mike took time to make sure that I understood everything about my car and the service package I was getting and called me the next day to ask to see if there was anything that he could do for me. Being a graduate student, I have come to expect car salesmen to turn me away, as I admittedly do not carry the biggest checking account in the world, but Mike was simply excellent in making me feel like a valued customer. He is an excellent salesman and I would prefer to do business with him and his associates in the future. Thanks Mike and Kings Toyota for an EXCELLENT buying experience. More
by schroerc
Employees Worked With
Mike Rutherford
July 31, 2012
Lindsey was very friendly and helpful in my search for a new car. She showed me both new and used vehicles to help me decide the best vehicle for me. She allowed me to make my decision with out making me new car. She showed me both new and used vehicles to help me decide the best vehicle for me. She allowed me to make my decision with out making me feel pressured. She was very knowledgeable and if there was any questions that she wasn't sure about she consulted with another dealer. I would recommend Kings Toyota and Lindsey Parks to my friends and family for their next car purchase! More
by boyajianj
