Kings Toyota

My service sucked Went in for a passenger side airbag recall and ended up with a passenger side seat cut in 2 places and Dave Chilton Service director said i the custom Went in for a passenger side airbag recall and ended up with a passenger side seat cut in 2 places and Dave Chilton Service director said i the customer did it, when my interior was in great shape before service. Steve Holbrock shop foreman even said when I went in next day to show them that it was a fresh cut. They have pictures of it with no frea marks. I will never ever recommend or buy anything else from you. Now why would I cut my own interior and try to have you fix it when I live almost 2 hrs away. I wasted almost 6 hrs originally the first day of service and 3 hrs the next day to show them what they did. More

The experience at Kings was fantastic! The experience from telling Chris V. the car that I wanted to driving it off the lot was awesome. I found the car while visiting a friend. Two weeks l The experience from telling Chris V. the car that I wanted to driving it off the lot was awesome. I found the car while visiting a friend. Two weeks later I drove from Clarksville, Tennessee to make the purchase. It was worth every mile. Chris went above and beyond what is required of any salesman. I would do it all over again. More

Ripped off a combat veteran These low life reptiles ripped off my husband, a combat veteran, for a $500.00 deposit. He discussed a deal with them, they pressured him, triggering These low life reptiles ripped off my husband, a combat veteran, for a $500.00 deposit. He discussed a deal with them, they pressured him, triggering his PTSD, and used slimey sales tactics to get a five hundred dollar deposit. He was not comfortable with the deal and tried to get his money back (which they had promised was refundable) and they gave us the run around and kept the money. I have no polite words for these con men and women who can go back to the putrid swamp they crawled out of. More

Great experience for new car with Eric Driscoll It was such a great experience for my family to purchase a new 2017 Rav4 from here. The sale manger was Eric Driscoll. He is very informative, profes It was such a great experience for my family to purchase a new 2017 Rav4 from here. The sale manger was Eric Driscoll. He is very informative, professional, kind as well as humorous. Our conversation and deal was very reasonable, He handled everything smoothly from big things to detail. Once my son was out of out sight in the show room, he found him for us. I would like to say thank you Eric to take care of all process. The overall facility in the New Vehicle Showroom was also good and convenient. More

ZERO CUSTOMER APPRECIATION I tried to wash my Toyota in dealership car wash It's no sign of time operation. One car was in front of me. Employee approached me and said they I tried to wash my Toyota in dealership car wash It's no sign of time operation. One car was in front of me. Employee approached me and said they are closing and I can't use it. By all the means if you didn't post time of operation and I'm already here...... VERY POOR CUSTOMER SERVICE AND MANAGENENT!!! I FELT NO APPRECIATION OR RESPECT FOR BEING YOUR CUSTOMER More

Wonderful Experience! Mark was super awesome! Such a huge help looking for a new car. He wasn't pushy and really seemed genuine and very knowledgeable in helping me figure Mark was super awesome! Such a huge help looking for a new car. He wasn't pushy and really seemed genuine and very knowledgeable in helping me figure out what I was looking for. I would recommend him to anyone looking for an enjoyable car shopping time! More

Customer service, Key fob battery up charge This is my experience with Kings Toyota service center. I'm not a professional by any means, just my 2 cents. So I made an appointment for a regular This is my experience with Kings Toyota service center. I'm not a professional by any means, just my 2 cents. So I made an appointment for a regular oil change on 08/23 (been going there about 2 years now). Came in and taken cared by Larry Napier. Told him I also need my key fob battery replaced because I was having problem lock/unlock and starting my car. He told me that no way it could not be done today and I would need another appointment because they need to have a special technician for that (i did not mention it when making the apt coz I thought swapping batteries was..simple, my fault I guess), so I just went ahead with oil change. While waiting I asked a receptionist lady to schedule the apt for key fob, got told that I could bring it up with the guy before checking out, so I kept waiting. Got called for recommendation services, told the guy about key fob battery problem, he came back with $16 estimate and said it can be done right now, then got my initial. Only when I checked out to find out that it was $64.19 ($9.19 for part, $55 for labor) just to replace my key fob battery while a few minutes ago the service guy told me it was $16 (it was written on the recommendation list, and got my initial). I asked him why, he said they had to run a diagnostic. I did not want to argue coz the total amount was not considerable so just went ahead and pay and thought I may forget about it and go somewhere else. However, I got those problems a few times with Kings Toyota. I really want them just to tell me up front how much it gonna cost, I don't mind at all paying for it. In this case, it is frustrating that they gave me this estimate then charged me a totally different amount. I just want to point out coz this is quite obvious. With some complicated services, it is hard to keep up with them. Again, this is my subjective view. Hope I was wrong. More

Buying from Kings and Joe Heckler for 20+ years Always call Joe first and end up buying from him and Kings. I cannot even remember how many cars I have purchased from Joe and Kings but I think its a Always call Joe first and end up buying from him and Kings. I cannot even remember how many cars I have purchased from Joe and Kings but I think its around 7 or 8. I am about to buy again and glad to see Joe is still hard at work selling. More

DISRESPECTED and BELITTLED I am a customer who knows what he wants, and I want to make sure its perfect before I sign an contract for 40k! Dwayne, at first was friendly, then af I am a customer who knows what he wants, and I want to make sure its perfect before I sign an contract for 40k! Dwayne, at first was friendly, then after a while, awaiting funds to help with my down payment, he started having very condescending conversations. Making comments, like, " do you want me to hold your hand during the buying process, you don't even have all your money making these extra requests!" So then I asked for my hold money back, and having a phone conversation with him again, he hung up on me in my face, and when I text stating that it was rude, please refund my money, he replied, "Dude stop texting me!" Needless to say, I don't recommend ANYONE to work with him, because if the sale doesn't go his way, he will definitely have a tantrum! More

Really genuine person! Michael was wonderful from when we walked into the door until we left! He listened to exactly what I wanted and made it happen! Didn't try to sell me Michael was wonderful from when we walked into the door until we left! He listened to exactly what I wanted and made it happen! Didn't try to sell me stuff I didn't want or need! Very straight forward. Highly recommend! Plus he has a great sense of humor! And also in the financial office, I can't remember his name but he's from Newyork with an accent and he was also super amazing. Joe I believe! More