Kings Toyota

Great folks to deal with, very good experience all around. Wont hesitate to go back when needed around. Wont hesitate to go back when needed More

Got my ‘22 Rav serviced at this dealership for the first time. Very pleasant experience. They finished early and I was on my way. I then received a call from Adam who works in the service/parts center of K time. Very pleasant experience. They finished early and I was on my way. I then received a call from Adam who works in the service/parts center of Kings Toyota and he went above and beyond to let me know that I had forgotten my maintenance booklet at the dealership, where I keep track of what gets done to the car. I had noticed how occupied, busy and focused he was while I was at the dealership before so I was very impressed that he took the time to look me up and get my phone number in order to let me know of my missing item. Will be coming back, and thank you Adam! More

Arrived at the service dept and was told that they no longer accept walkins for oil changes This was new to me. I will no longer use their sales or service depts. longer accept walkins for oil changes This was new to me. I will no longer use their sales or service depts. More

Said because I don’t live in Cincinnati they could not sell me a new car but could a used car. They save their new cars for people that live in Cincinnati. sell me a new car but could a used car. They save their new cars for people that live in Cincinnati. More

Great experience, and lots of fantastic options! We worked with Nate to look at the Toyota Highlanders. Nate was very knowledgeable and seemed honest and easy to talk to. He took the time to show us We worked with Nate to look at the Toyota Highlanders. Nate was very knowledgeable and seemed honest and easy to talk to. He took the time to show us all the vehicles we were interested in, answer all our questions, and let us test-drive. He even helped us find our car in the parking lot afterwards! More

Very quick and simple transaction on a new car purchase. I was able to have everything ready to including trade in before I even stepped foot in the dealership. It was such a time saver thanks to Ashley. I was able to have everything ready to including trade in before I even stepped foot in the dealership. It was such a time saver thanks to Ashley. More

Awesome thank you good dealer good personal good services I love this kings Toyota good I love this kings Toyota good More

Too much detail to go into, but dealing with them for 3 months on an issue that is still not resolved. Response has been tremendously poor all the way to the top. I would avoid them at all costs months on an issue that is still not resolved. Response has been tremendously poor all the way to the top. I would avoid them at all costs More

I was very strongly advised to purchase an Extended Warranty by the Finance Mgr. who handled my loan. I was informed that a full refund of the warranty amount would be issued at the end of the term if Warranty by the Finance Mgr. who handled my loan. I was informed that a full refund of the warranty amount would be issued at the end of the term if it wasnt used. I was also informed that Toyota personnel would assist me in the refund process. After 7 years and not having used the Warranty I went to Toyota for assistance in getting the refund. I was kept waiting for over an hour to be told that everything was done through a 3rd party and there would effectively be no assistance. I completed all necessary paperwork and sent it via Registered mail which was received on 4/30/21. The paperwork stated that the process took 4 - 6 weeks although the dealership rep told me it is more realistically 4 months and that the check is first issued to the dealership who then re-issues it to the customer. My paperwork package was complete so hopefully a check will present itself some time soon. More

Worst customer service & finance department doesn’t know how to write contracts or the laws. Will never return & I have bought dozens of cars. Should be 0 stars option. how to write contracts or the laws. Will never return & I have bought dozens of cars. Should be 0 stars option. More