Kings Toyota
Cincinnati, OH
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Great I came to Toyota to find why I had a rattle in my car . Matt McGee was very good at keeping me informed on what they were doing. It was a very slow pr I came to Toyota to find why I had a rattle in my car . Matt McGee was very good at keeping me informed on what they were doing. It was a very slow process. I am thankful Matt persevered until the problem was solved. If I could request Matt each time I came to Toyota I would. He was very nice and keep me informed the entire time More
Helpful and time efficient in getting my new car. The salesman was professional and efficient in getting me my new Rav4. This was my 5th car bought at Kings Toyota and I will keep buying from them. Th The salesman was professional and efficient in getting me my new Rav4. This was my 5th car bought at Kings Toyota and I will keep buying from them. They offer lifetime free oil changes and great service. More
Steve was very professional and answered all my questions. This was one of the most professional closings when purchasing a new car that my wife and I have experienced. Everyone was very knowledgeable includ This was one of the most professional closings when purchasing a new car that my wife and I have experienced. Everyone was very knowledgeable including the persons in finance, insurance and service department. More
good place to buy a car but bad to service Bad service and unacceptable follow up paid $800+ for service and left the service with low pressure tires. Serviced tires at other location and lea Bad service and unacceptable follow up paid $800+ for service and left the service with low pressure tires. Serviced tires at other location and learned there was a nail in the tire "for a while". Made a complaint to the service manager and customer relations person. They don't care about you but your money. More
Working with Danny Gomez was such a pleasant experience I went to Kings Toyota to look at a 2009 Corolla for my daughter. The one we wanted to look at actually was at a Chysler dealer down the street. Da I went to Kings Toyota to look at a 2009 Corolla for my daughter. The one we wanted to look at actually was at a Chysler dealer down the street. Danny drove me over there and helped me with the purchase of that vehicle. I then expressed interested in maybe leasing a car for myself. He was so nice and helpful. Danny is an honest guy and that made me enjoy doing business with him. I ended up walking away with two cars from Danny Gomez. More
Great New Car Dealer-But Service Gone Wrong We bought of 2009 Toyota Venza at Kings in 2009, and this car has been nothing but awesome. We were very happy with the purchase experience, the price We bought of 2009 Toyota Venza at Kings in 2009, and this car has been nothing but awesome. We were very happy with the purchase experience, the price and up until this last service visit, everything. Then on the most recent service visit on March 3, very bad things happened. We have always had the service done at Kings service center sense buying the car. Up until then no real problems or complaints. But on the last visit, my wife took the car in for a standard oil change provided by the dealer while I was out of town and was told out of the blue that the plug on the oil pan was striped! Interesting, given Kings is the last and only one changing the oil sense the car was new! Ok, fine, its 10yrs old. But when I get home I find out she was charged for 3hrs labor even though the car was in the shop for only 1 1/2hrs, including tire rotation and oil change. What??? I called and called and called the service manager, nothing but silence! I finally reach a desk service person who takes my call, but never returns it with and answer. Over a week later I call again and finally get a call back from a different service desk person who basically tells me "that's our standard rate for ALL oil pans". Interesting. I know how and have done this before, but I'm getting to old to crawl under my cars. 45min to 1hr job on this type of car, max! Can you say over charged labor... I think what bothers me most though is after being loyal for over 10yrs to King, to be treated this way? I'm seriously going to be shopping elsewhere for service and our next Toyota (which is now by the way, great timing folks)... Bottom line, buying is hopefully still a better experience then what their service has appeared to have turned into. I think I'm most upset now about the total disregard of their customer they showed me, especially the fact that they did this to my WIFE!!! My recommendation now: get service elsewhere... More
Danny Gomez did a great job! I came to the dealership to look at one vehicle, which, as it turned, was not what I was looking for. I was on the way out the door when Danny sugges I came to the dealership to look at one vehicle, which, as it turned, was not what I was looking for. I was on the way out the door when Danny suggested several other vehicles. We then spent several hours looking over several vehicles on a cold rain/snowy day. We really liked one 4runner, but our trade in allowance lower than expected. Danny convinced his manager to raise our trade in and then convinced me to buy. Several times I was on the verge of going elsewhere to look at other options, but in the end, I bought this vehicle due to Danny's persistence and positive attitude. A month later, he called me to tell me that he had found the second key to my vehicle. I was on the verge of purchasing one for several hundred dollars before I received his phone call. He cared enough to reach out to a past customer to help me out. Thanks Danny! When I am in the market for a car for my 14 yr old in a few years, I will be back to see Danny. More
Enjoyable experience! Great perks of buying a new car, and everyone that we worked with at this dealer was so kind. It didn't feel like I was pressured into buying anything Great perks of buying a new car, and everyone that we worked with at this dealer was so kind. It didn't feel like I was pressured into buying anything but options were presented very well. Thanks Stacy! More
Great job James Eshleman! Kings Toyota’s expansive indoor showroom is a wonderful place to shop for a car in any kind of weather. Our salesman was James Eshleman, a veteran of Kings Toyota’s expansive indoor showroom is a wonderful place to shop for a car in any kind of weather. Our salesman was James Eshleman, a veteran of the US Marine Corps. We ran poor James to death as we drove several different cars and he prepared deal sheets for each. Through it all, he remained positive, enthusiastic, and unfailingly polite. When we finally settled on a 2018 Avalon Limited demo, he worked with us to get the price and financing to meet our needs. James knows his cars and works hard! More
Great experience. No pressure . Very comfortable experience. They worked with me .I would recommend this dealer to anyone. Lifetime oil changes are a great feature. I'll certainl Very comfortable experience. They worked with me .I would recommend this dealer to anyone. Lifetime oil changes are a great feature. I'll certainly try to send business your way More