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Kings Toyota
Cincinnati, OH
447 Reviews
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Showing 447 reviews
August 14, 2018
Service Department Our sales experience with Don Tillery was so amazing that we’ve been quick to refer friends, call his boss with the highest compliments and even compl Our sales experience with Don Tillery was so amazing that we’ve been quick to refer friends, call his boss with the highest compliments and even complete online satisfaction and dealer ratings. > > However, the parts and service experience has been quite the opposite. We’ve had numerous issues calling through and furthermore speaking with someone on site. We had to call to confirm our part was in when we should’ve been called, then a week later received a text to call because “our part was ready” but we had already called and had an appointment the following day, then as you know, the part was not painted the correct color and the work was not completed - this was discovered after the vehicle was in your possession for the day, and after 11, yes 11 calls, including to Don Tillery we were able to communicate with someone on site about a 2nd issue needing to be addressed while the car was with you. In addition, upon pick up of the vehicle the check out staff was less than helpful stating “Have a seat in the waiting room and I’ll call you when the paperwork is ready.” Well there was no paperwork because there was no work and she certainly wasn’t offering to investigate further. I found the manager myself and luckily they were in the hall with a name on their shirt. > > I wish the story ended there but we picked up the vehicle only to discover it was left open to be soaked in rain. This included interior leather - front and 2nd rows, carpet, inside doors, windows, window shades, and car seats. The car seats’ material and straps were not only soaked but water was in the leveling safety system. > > After purchase of this van we had it detailed as the King’s “detailing” was not to standard. So much so that Don had them re-do the “detailing.” It was still unsatisfactory but given our amazing sales experience we dismissed this and paid for detailing at J.I.T. ourselves. > > We are requesting some very specific things as resolution but have yet to hear back from Kings. More
by MCC
Employees Worked With
Don Tillery, Melissa Fischer
August 02, 2018
terrible It started when I was looking around to replace my old car . To be honest I didn’t look arrownd I went there to see used Camry . C the sales man was It started when I was looking around to replace my old car . To be honest I didn’t look arrownd I went there to see used Camry . C the sales man was really nice at that time and he convince me to go with certified Camry. So far everything is good we didn’t have time I planed to come back , meanwhile after I waited for 10daysi wasn’t really into getting car anymore but he kept texting and did greatwork on following up . So went Monday the price we get wasn’t on our badget the car was little more than our badget and they asked how we can make it work for you , I said it will not work I left the Mager followed us he get us back again he was great nothing toward him his name also was C . So we left he called in the evening put better offer but still it was just above our badget we didn’t reply we ignore it . Here were all the tricks and bad service started here the uproffesional act from the supervisors called L destroyed everthing . Our panl. Was to get fifnace for 5 years with 250$ monthly payment he said will make it for u , so we went there we still have text on the phone regarding the 3k down with 250 monthly payment . Here comes the annoying part and the trick part after he pulled the credit and everything was going smoothly he get back with the Terms and payment for 3k down and 250 monthly payment but for 72 month and he was so annoying along with C by saying what it makes difference for you 60 or 72 do those ppl think the customer are stupid or they think cause they work at Toyota that’s mean they are smart , i am writing this and seriously still mad because I don’t care about the car I just felt that this is one of the few rare times in my life been tricked like that , just to clear this .when he said he will make it as we want on the phone he didn’t mention the terms neither 60 month or 72 . Again beside that they were so nice they said it was misunderstanding but for some reason I didn’t feel it was . More
by Whatever
Employees Worked With
Chris McMahan., Danny Gomez
July 21, 2018
Warranty work I highly recommend Kings Toyota service, especially Sophie Kidd. Made my appointment and was taken care of on a timely matter.Treated with respect & a I highly recommend Kings Toyota service, especially Sophie Kidd. Made my appointment and was taken care of on a timely matter.Treated with respect & attention to my needs promptly. Nice job Sophie! Thanks!! More
by Abbie1
Employees Worked With
Sophie Kidd
July 20, 2018
5000 mile service Friendly, smooth, service done in a timely manner and very professional. Tony Fiorito did a great job informing me of exactly what was going to take Friendly, smooth, service done in a timely manner and very professional. Tony Fiorito did a great job informing me of exactly what was going to take place! More
by Ken
Employees Worked With
Joe Heckler
July 19, 2018
Stole the deposit Be aware they steal your deposits that you put down on the cars. Watch this Dealership like hawk. Shadey people and business. I would not recommend bu Be aware they steal your deposits that you put down on the cars. Watch this Dealership like hawk. Shadey people and business. I would not recommend buying anything from this Dealership. More
by Mike1980
Employees Worked With
Chris head manager, Andre Willis Sr., Ryan Fink, Darrell Gesell, Chris Hamm, Eric Driscoll, David Cornett, Ashley Findsen, Lewis Collins, Emily Cowdrey, Danny Gomez
July 12, 2018
Purchased a new Toyota recently We bought a new Toyota recently from Kings Toyota and were very happy with the sales people and other staff who helped us. Our sales representative wa We bought a new Toyota recently from Kings Toyota and were very happy with the sales people and other staff who helped us. Our sales representative was Wanda Maston & she was awesome! She spent a lot of time & effort trying to make sure we got exactly what we wanted. Also, she was extremely knowledgeable about all the Toyota models and made our experience a very pleasant one. Thanks Wanda! More
by C-HR lady
Employees Worked With
Wanda Maston
June 27, 2018
Kings Toyota is the best! I have never had a single complaint about either the sales department or the service department! The staff is friendly, extremely competent and hard w I have never had a single complaint about either the sales department or the service department! The staff is friendly, extremely competent and hard working. I highly recommend Kings Toyota! I plan to never go to another auto dealer! More
by BVZ
Employees Worked With
Ryan Fink, Josh Egner
June 23, 2018
Excellentvexperience The service department was very courteous and professional. They had me in and out in no time when they performed my service. The service advisor, Eri The service department was very courteous and professional. They had me in and out in no time when they performed my service. The service advisor, Eric Howell; was particularly helpful answering my questions about service needs More
by Professor
Employees Worked With
Eric Howell
June 17, 2018
Great experience. Enjoyed going threw kings toyota dealerships show room, Bruce explained the buying process after buying a Toyota Highlander, it was great , no surpris Enjoyed going threw kings toyota dealerships show room, Bruce explained the buying process after buying a Toyota Highlander, it was great , no surprises. Just as he described well do again. Thanks Toyota More
by Don3104
Employees Worked With
Bruce Ihle
May 24, 2018
On Time, As Promised We worked with Melissa Fischer to have a Toyota recall addressed, as well as to o some routine maintenance. She couldn’t have been more on top of her We worked with Melissa Fischer to have a Toyota recall addressed, as well as to o some routine maintenance. She couldn’t have been more on top of her game. The work was done as scheduled, in a timely manner, and at the cost quoted. We’ll be back, as usual! More
by Maureen/mom
Employees Worked With
Melissa Fischer
