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Kings Nissan - Service Center

Brooklyn, NY

4.6
2,247 Reviews

2,247 Reviews of Kings Nissan - Service Center

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January 04, 2024

Bad customer service. The communication on the progress and findings of the scheduled service was poor at best. This experience completely erased any positive feelings ab More

by NYNJAGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelson Morales
Jan 24, 2024 -

Kings Nissan responded

Good Afternoon, I am so sorry your experience here was not as expected. My name is Stephan Soto , I am the Service Director for the Kings Auto Group. I would like to make myself available to you to review your concerns and try to restore your faith in this store. We recently Merged the Nissan and Infiniti store together and it was our 2nd day working out the logistics. Please feel free to contact me at ssoto@kingsinfiniti.com or my cell 845-653-6277 . Once again i do apologize for our poor communication and service and wish the opportunity to correct this feeling, Sincerely Stephan Soto, Service Director

January 03, 2024

Atnan Guze went above & beyond to help me. He was very kind, knowledgeable, patience & took the time to walk me through each step as to what was wrong with my car & what they did to fix it. He More

by PLATINUM0831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2023

The service representative was very helpful. He explained what was going to be done. He also recommended that I drop off the car overnight to have it at the time I need it for the next day. More

by STBESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Soto
December 23, 2023

Everything is good with the dealership I get good service whenever I come to get my car service More

by BUNKARANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2023

Very efficient. Not much to say, but the mechanic Maurice did you excellent job with my car... More

by ARUBADIVA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristal Mercado- Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Soto
December 21, 2023

Excellent customer service and support, great staff and always meet my requirements and reliable expectations More

by ERICKENNINFUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristal Mercado- Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Soto
December 20, 2023

Excellent customer service. Great group of professionals. Always take care of the customers needs. Provide constant communication with customers when servicing vehicles More

by DSEGIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristal Mercado- Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Soto
December 19, 2023

Thorough and reliable service. Knowledgeable service personnel that takes the time to explain the issue and options to resolve it. A very Friendly atmosphere. More

by JUSTICE8171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2023

this is the best dealership in brooklyn and nissan is the best car and it has a great service dept. More

by RUSINOWITZCSS1560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2023

Exemplary work! Love this dealership. I have been their customer for over 10 years and love it More

by jenkoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atnan Guze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gerts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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