Kings Nissan - Service Center

Service Review I've been going to Nissan for 5 years. Atnan the service adviser is the best. The mechanics are all excellent. All work completed promptly. I've been going to Nissan for 5 years. Atnan the service adviser is the best. The mechanics are all excellent. All work completed promptly. More

Lacking in competence and responsiveness To frame this, my 2016 Rogue had a complex problem which was eventually discovered to be a combination of electrical damage from a collision and a tra To frame this, my 2016 Rogue had a complex problem which was eventually discovered to be a combination of electrical damage from a collision and a transmission failure. On a positive note, the car was ultimately fixed, and my service advisor Atnan Guze always picked up the phone when I called, even when he had nothing good to tell me. He was also friendly and seemed to genuinely feel bad about my experience. A number of factors left me thoroughly dissatisfied. It took the mechanics over a month and 4 visits to figure out what was wrong; each time I took the car home I was told the issue was fixed only to discover the issue reappear in a day or two. I was not provided with a loaner vehicle despite multiple discussions with both the service center and asking to talk to the general manager or owner (neither of whom returned my call). I was asked to pay out of pocket for one f the early trips to the service center, instead of submitting a supplemental report through auto insurer. It is true that I agreed to pay, but I did not know better and the service advisor knew very well the car was in a collision. At best this was sloppy service, at worst taking advantage of a naive customer. I eventually got to speak with the service manager Chris, twice. The first time was mid-saga, and he told me the issue was fixed and he was 99% certain. It wasn't. The second time I spoke with him in person about getting back the out of pocket payment that should have been billed to auto insurance. He was polite and promised to talk to the insurer and to the owner, and get back to me in 2-3 business days. He didn't. The whole thing left a very bad taste in my mouth, and made it pretty rough for me to get to work in time for that month. One to the times after the car was 'fixed' I drove to work and got stuck in the middle of the Belt, barely made it back and took the train to Manhattan. All of the patients for the first 2 hours of that day had to be rescheduled which really upset me. Anyway, I certainly will not return to this dealership ( I have been a customer since 1997...), and will probably not get another Nissan when my lease runs out. More

Excellent Service I came in for an inspection and had an engine alert light. Carmine was very attentive and knowledgeable about our car. He put me and my wife at ease. I came in for an inspection and had an engine alert light. Carmine was very attentive and knowledgeable about our car. He put me and my wife at ease. Thank you Kings Nissan and thank you Carmine More

Excellent Service from Atnan Guze!!! I want to thank you to Atnan Guze for his outstanding performance and excellent service!!! Atnan is a true professional and definitely deserve a Gr I want to thank you to Atnan Guze for his outstanding performance and excellent service!!! Atnan is a true professional and definitely deserve a Great Acknowledgement from Kings Nissan Family Your Loyal Customer! More

Great experience My air conditioning repair was done quickly and efficiently. Chris and Carmine were pleasant and extremely helpful. They did a good job at a great pr My air conditioning repair was done quickly and efficiently. Chris and Carmine were pleasant and extremely helpful. They did a good job at a great price. It was a pleasure dealing with them. More

Service Chris was very helpful in diagnosing my problem. He gave me confidence that the repairs would be made to my satisfaction. I always had a good experien Chris was very helpful in diagnosing my problem. He gave me confidence that the repairs would be made to my satisfaction. I always had a good experience dealing with him. More

Great Service Both Chris and Atnan are Always friendly and resolve any concerns I might have in a timely manner They keep you posted as to how the service is goin Both Chris and Atnan are Always friendly and resolve any concerns I might have in a timely manner They keep you posted as to how the service is going as far as how long it will be to completion More

Excellent Service I went in today for an oil change, the customer service I received from Atnan Guze was remarkable. He was precise and humble in his efforts to ensure I went in today for an oil change, the customer service I received from Atnan Guze was remarkable. He was precise and humble in his efforts to ensure me regarding my car issues. Every time I go to Kings Nissan I get magnificent service from Atnan Guze. I would recommend this place to everyone, best customer service in NYC. I used to go to Bay Ridge Nissan before after my dissatisfaction there I came to Kings Nissan I was so pleased with their services. Since then I have been their loyal customer. Thank you for providing great customer service. More

I have been a customer since 1989 Since 1989 I have purchased five cars from Kings Nissan and have serviced and repaired them almost exclusively at Kings. This statement speaks for its Since 1989 I have purchased five cars from Kings Nissan and have serviced and repaired them almost exclusively at Kings. This statement speaks for itself. I have no complaints about any of the service or how i have been treated there. I have always been confident that the job was done right. Never had any issues. Everyone is polite, professional and helpful. I would highly recommend this dealership and service center. Martin Leventhal. More

multi light sensor comes on in new nissan rouge I leased a Nissan Rouge 7 months ago. I went to Nissan at the end of June and at that time had a positive experience told Carmine my sensor light came I leased a Nissan Rouge 7 months ago. I went to Nissan at the end of June and at that time had a positive experience told Carmine my sensor light came on they replaced the sensor but when I returned home the light went on again. Carmine was on vacation the following week when I returned with the car. I got a call at work to tell me since there were some scratches on the bumper my warranty was no good. If I wanted it fixed I have to pay for it. ($700.00) The bumper had 3 small scratches and not even a dent. Besides that if the first time they thought they found the problem and fixed it and they were wrong how do I know that they know what is wrong the second time I brought the car in. More