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Kings Mazda

Cincinnati, OH

4.6
932 Reviews

4544 Kings Water Dr

Cincinnati, OH

45249

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Showing 932 reviews

September 30, 2020

Great people from sales to service. Highly recommended! Sales rep, Mark Malone, was very empathetic and not pushy at all. Tommi, in the service department, went overboard when our son’s car needed servic More

by MCHUGHCS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommi Hamilton, Mark Malone
September 30, 2020

My service was excellent!! Tommi was the person who signed me in ... she always delivers service with a smile. Explains everything thoroughly! The work done on my car is always done timely and done w More

by BRUNSONLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommi Hamilton
September 30, 2020

Tommi couldn’t have been more supportive with my sound system glitch. She was determined it got fixed to both our satisfactions. She even told me to call her if it acted up again. Such an asset to Mazda! More

by BEASOUDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommi Hamilton
September 29, 2020

Since when I bought my mazdaspeed back in 2010 the level of their service, appreciation of the brand and their image has skyrocketed compared to other large Japanese brands. More

by ts3787
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommi Hamilton
September 26, 2020

The waiting area has moved from, free coffee, soda, water and snacks to a vending machine. Nickel and dining the customers who are waiting during the service. More

by jstringer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommi Hamilton
Sep 28, 2020 -

Kings Mazda responded

Thank you for taking the time to write about your experience at our dealership. There are two waiting rooms at our dealership, one that does not have a TV, and one that does. In the area with the TV, we do have free bottled water. Coffee and snacks have been put away due to the COVID situation...however we are looking at bringing them back in the near future. Certainly not our intention to in any way nickel and dime our customers with vending. We do not make any money from the vending machine and provide it because some have requested one. Please know that I appreciate your comments, and we will try to get free snacks and coffee out as soon as it is safe to do so. In the meantime, please let us know if you would like a soda or something and I will be more than happy to get you one. We do very much value your patronage. My direct line is 513-239-3126, please don't hesitate to call me if there is anything you need. Rick Royer, General Manager

September 23, 2020

Art was a pleasure to work with! The transaction was smooth and professional. Our vehicle was fairly priced. All our questions were answered quickly. Thank you to Kings Mazda. More

by WES1954
Recommend Dealer
Yes
Employees Worked With
Art Husted
Sep 24, 2020 -

Kings Mazda responded

I'm very glad you had a good experience working with Art at our dealership. Congratulations on your vehicle, and thank you for the review! Rick Royer, General Manager

September 22, 2020

Didn’t purchase my Mazda here but switched my service to them. So glad I did. Professional, friendly & trustworthy. Will definitely purchase my next Mazda from King’s. More

by jenmorrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KEVIN FITCH
September 20, 2020

Brian was my salesperson and he was amazing. He never tried to sell me anything that didn’t fit my needs. He was there to serve me and my needs the entire time. I never felt like he was above me or recei More

by RYAN.GILTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Behymer
September 18, 2020

I had Joe in Service. Dept. fDidn’t retain his last name I had Joe in Service. Dept. f Didn’t retain his last name but he was seated next to Tommi. He was great: friendly, efficient, professional. More

by EESCHWAB1943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe in Service Dept. Don’t have his last name now
September 18, 2020

I brought my Mazda 3 in to program a new key. The service department was courteous, friendly and did the job quickly. They also performed an inspection of the vehicle at no extra charge. More

by AMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Moore
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