Kings Kia

The worst experience I have ever had. This is the second car I have bought in past 12 months from Kings Kia. The first sale went perfect but the second was horrible from the beginning. It was so bad that car I have bought in past 12 months from Kings Kia. The first sale went perfect but the second was horrible from the beginning. It was so bad that I wish I could give all zeros. The only thing this dealership is concerned about is the sale...as long as they get your money they are happy. They could care less about the xxxx they put you through. So now let me explain my horrible experience I experienced with Kings Kia. I went into dealership not to buy the second car but to obtain paperwork on the first car. Unfortunately the first car was in an accident and was totalled. The insurance company needed additional paperwork. After talking to Greg he started working a deal on second car. While working the deal he became loud, rude and offensive. He raised his voice and slammed the paperwork down on desk and said You have bought your last car here. I stood up and walked out. I didn't even get to my car and he came back out. You don't know how much I regret going back into dealership and finalizing the deal. I should of walked. No one should have to take unprofessional behavior and sales tactics. Why would a salesman say when you get your survey about your experience rate them a 10 that is how I get paid? Another example of how the dealership is only concerned about their needs not yours. Unfortunately I signed the paperwork. The car could not be delivered for several days to install the upgrades and I was okay with that. This is where more problems occured and continued for over a month. Part of the deal was to was to remove the wheel rims and put the wheel rims from 1st Kia to the second. I even had to go home pick them up and return them to Kia which I did. I even have paperwork stating this was to be done. Guess what ? They never did. When I went to pick up the car it was agreed on by the salesman, service department and myself that the window rain guards were installed wrong. I was told to go ahead and take the car and they would order new rain guards and call me to schedule the rain guards to be removed and new ones installed. The service department wrote my name and phone number on a small piece of white scratch paper and said they would call. Guess what? I never received a call. I called Greg for 3 days and left messages for him to call me back. Guess what? Greg never returned the calls. I finally kept calling and Greg finally took the call. He had the service department call me. So I schedule the appointment and was told they would be able to remove the rain guards and I could wait for work to be done and take the car home that day. So I show up for the appointment and they looked at me like I was crazy. The could not find the work order in their computer. Here they sheduled the appointment under the first Kia that was totalled. They then want me to point out how the rain guards were installed improperly and how should they be installed. So they start working on the car and I waited in waiting room for about one hour. Then they came out to me and said we aren't going to complete the work today. They said they did not have the adhesive to install the guards. Which later I found out was a lie. They said I would have to leave the car and they gave me a loaner car. They said the adhesive would be overnighted to them and the work would be completed the next day and they would call me the next day. Guess what? Never received a call the next day so I called them. This is when I found out there was another problem. If I never called they would not of communicated the new problem. When they went to remove the rain guard they damaged the molding on car and that now needed to be replaced. Thats where I lost all confidence, faith and trust in the dealership. So I then got the General Manager involved. I spoke with him on the phone and I thought he understood. I went up there to see the car and to speak to him further. When I arrived at dealership I found out my car wasn't there. I wanted to see the further damage they had done. So now I'm in the show room with General Manager and Greg. This is where they wanted to bully me them 2 against me. After all I went through they show once again their unprofessional behavior. I'm standing in showroom and they couldn't understand why I was upset and the General Manager allows Greg to call me a liar. Why would I lie. I have paperwork to back up what I was saying. For a General Manger to allow his salesman to display unprofessional behavior and to call a customer names shows you how the dealership is only for themselves and not the customer. My friend now walks in. Then the General Manager and Greg's attitude change. My friend could confirm everything I said. Greg then walks away. The General Manager then confirms everything I said but 10 minutes ago was allowing his employee to treat me that way. So Greg you are right I have bought my last car from Kings Kia. You got your wish. More

As a long time Jeep owner I was some what sceptical about switching brands and dealers. Tim Burton was the nicest salesman I have ever met! I ended up buying a KIA Sorento and I love it. I am truly happy wit switching brands and dealers. Tim Burton was the nicest salesman I have ever met! I ended up buying a KIA Sorento and I love it. I am truly happy with my purchase! More

Dave was extremely courteous, helpful and efficient with finding me a vehicle that fit my needs and wants. I would recommend Kings Kia to anyone. finding me a vehicle that fit my needs and wants. I would recommend Kings Kia to anyone. More

Super helpful, and I would not hesitate to recommend Dave to family and friends. Kings Kia made it real easy for me to decide where I am going to buy the rest of my vehicles. Dave to family and friends. Kings Kia made it real easy for me to decide where I am going to buy the rest of my vehicles. More

I truly made the rounds at Kings Auto Mall. I'm at the end of a lease on a Toyota Camry LE 4-cyl and was left fairly unimpressed over the past 36mos. While the Camry was a dependable, and affordable the end of a lease on a Toyota Camry LE 4-cyl and was left fairly unimpressed over the past 36mos. While the Camry was a dependable, and affordable ride, I was interested in having a more exciting driving experience going forward. I was on the fence about staying in a sedan or switching to an SUV. I test-drove the Sorrento which was beautiful (!), but once I was shown the Optima 4-cyl SXL Turbo, I was easily won over. I believe that the salesperson (Greg) truly listened to what I was looking for and properly matched me with the Optima. Greg and the Manager (Rob), negotiated and worked to get me into this beautifully equipped vehicle at an affordable monthly payment, while Toyota wasn't willing to work at all for my repeat business and Nissan never followed up on anything they said they would! I believe I got ALOT of car; great amenities/features and the road handling and responsiveness that I was desperately seeking. Rhonda walked me through the paperwork with great proficiency. I think some of the other car manufacturers have a lot of consumer loyalty working in their favor, and have gotten lazy about offering the features that drivers are looking for and actually exercising some level of salesmanship. The folks at Kings Kia seem to know why they're there... match people with cars at a good price in a friendly atmosphere. All in all this was a great car-buying (leasing) experience :) More

Phil Chambers was very friendly and extremely patient with me in trying to select a car to suit my needs. I feel I got a fair deal here. with me in trying to select a car to suit my needs. I feel I got a fair deal here. More

One of the best car experiences of buying a car in my 43 years of do so. Very friendly and thoughtful. Took time to make us feel we were getting a Great Deal. years of do so. Very friendly and thoughtful. Took time to make us feel we were getting a Great Deal. More

This dealer was recommended by my insurance agent, and it was a great recommendation! From my first entry into the dealership I was greated by my sales person John Jacobs, and everything was handled in a ca was a great recommendation! From my first entry into the dealership I was greated by my sales person John Jacobs, and everything was handled in a casual, friendly, and knowledgable manner. At age 66, I have purchased many new cars (including another Kia from another dealer), and John's professionalism, and his handling of the sales and delivery process was leagues above my previous experiences. John has also followed up after the sale to make certain that everything was perfect. I highly recommend John, the sales and finance departments, and Kings Kia for their absolute attention to detail. More

Greg could tell from the start that I was very interested in a new car after looking at my clunker! While I immediately told him the Optima Turbo was my preference, he patiently listened to my sob story abo in a new car after looking at my clunker! While I immediately told him the Optima Turbo was my preference, he patiently listened to my sob story about price and not wanting a second car payment (we had a van we were paying on). Greg got right to the deal, no wasting time. He knew that we needed to find a way to "afford" a new car, before he could sell me on one. With his manager, the got creative and found ways to get into a new car, with only one car payment, near what we were paying on the van, BUT PAYING OFF THE VAN! That's when Greg got really helpful. He really listened to what was important to me. Put up with my wishy-washiness when my wife wanted to look at a Sorrento instead of the Optima, answered all my questions. Gave me quotes at will, without ever pressuring me to buy. Then finally found and delivered the car I chose. The research I did on my own told me the prices quotes they gave me were very competitive, and the information on the cars were spot on...regardless of how much I disagreed, he turned out to be right, and never made me feel the the idiot he could have! Bottom line: if you even think you might want a Kia, go to Kings and specifically go to Greg...you won't be disappointed. If we are still in Ohio, we will be back for that Sorrento when we are ready to move on from the van. More

Was great to work with explained vehicle in great detail over the phone and showed extreme patience when I changed my mind from the rio to the soul over the phone and showed extreme patience when I changed my mind from the rio to the soul More