Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kings Kia
Cincinnati, OH
360 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 360 reviews
July 16, 2013
Well I purchased the f150 4x4 that I always wanted. Truck came with a warranty that I thought was going to give me piece of mind and security in buying the truck used. After 2 weeks of owning the truck I sta came with a warranty that I thought was going to give me piece of mind and security in buying the truck used. After 2 weeks of owning the truck I started hearing noise coming from the engine and took it back to their service department. There I was told they couldn't handle the diagnostic and refereed my to their sister store. Now I'm faced with a truck that I can't use due to them wanting me to authorize work so that their warranty company can decide whether or not they are going to do the repairs. If they decide not to do the repairs I'm responsible for all the costs incurred. What good did it do me to buy this vehicle with a warranty if the dealer isn't going to honor it unless someone else is paying for it? I'm now looking at $2000 in repairs.... UPDATE....well now 3 weeks later I finally get some answers and getting some things fixed. After a short dispute and a long time waiting on the warranty company to make a decision they are going to replace the cam phasers on the engine. At this point the dealer is starting to help more now that management has stepped in. They are paying for the tear down of the engine that was required by the warranty company that wasn't covered by them even though they wouldn't make a decision without it being done. There is still one more repair that needs to be done that the warranty company won't cover being the rear main seal. I think that the dealer thought they had fixed the oil leak when they replaced the oil pan gasket and cleaned everything up but the rear main seal was the cause of the oil leak. With the fact that after the repairs the truck sat on the lot, it took a while for it to expose its self again. So after waiting another week (total 4 weeks) the dealer is going to look into it after finishing the warranty repair.... UPDATE AGAIN....Well I waited and again the dealer is not willing to admitted they made a mistake when they overlooked the rear main seal leak upon their used car intake inspection. Now they want me to foot half the bill to make the repairs. Once again another $500 that they want. I guess half is better than nothing but when you look at the trade in value and what I paid for the truck there is still plenty of room for them to eat the cost. As they well know if they would have diagnosed the rear main seal leak in the beginning they wouldn't even be in this position. They would have wholesaled or auctioned the truck and never would have put it on their lot. But now its my problem and my fault that I bought a broken truck which was supposed to be a certified used vehicle from what I thought would be a reputable dealer. More
by jadcincy
Employees Worked With
Phil Chambers, Sarah Edgington
April 29, 2013
This was by far the easiest and most enjoyable car buying experience I have had. Scott listened to my wants and needs and the first car he pulled up was the perfect car for me. This dealership also gives a f experience I have had. Scott listened to my wants and needs and the first car he pulled up was the perfect car for me. This dealership also gives a fair trade in price and is willing to work with you even if its after hours. I will soon be bringing some of my friends up to buy a car from this dealership and Scott! Lisa was also very personable and knowledgeable! She got my financing completed quickly! Thank you kings kia! More
by Kvanselow0615
April 28, 2013
Andy Breitenbach was great to work and we drove off in the car we knew we wanted from the moment we saw it : ) Would definitely recommend Andy and Kings Kia to friends and family. the car we knew we wanted from the moment we saw it : ) Would definitely recommend Andy and Kings Kia to friends and family. More
by MKCB
Employees Worked With
Andy Breitenbach , Andy Breitenbach
April 27, 2013
When we arrrived at the dealership, we immediately began looking at the Sorentos, which is what we had been wanting. A young man approached us (Andy), and began assisting us. He was far from pushy, but did looking at the Sorentos, which is what we had been wanting. A young man approached us (Andy), and began assisting us. He was far from pushy, but did all the right things. He started asking us what features we wanted so that we could begin narrowing down our choices. We discussed things such as color, price, extras, etc. Within a short time, we agreed on one of the models that we wanted to test drive. We loved the new 2014 Kia that we test drove, and that's actually the one we ended up purchasing. I would have to say the fact that the one we test-drove, is the same one we purchased, speaks highly of the fact that Andy did ask all the right questions. Those questions were what helped us make our decision, even though we had so many vehicles to choose from. The dealership was past closing time, but not one person there indicated that they were in a hurry to finish up. We returned the next day to complete the purchase. The Sorento was detailed and ready to go. We were shown the features and how to use them. Everyone was very helpful, and friendly. Again, due to my husband's work schedule, it was past closing time, but none of the staff made us seem rushed. There was some minor damage due to hail from earlier in the week before we purchased our Sorento, and, as promised, the necessary repairs were done the following week. We would return to this same dealership in the future, and also recommend them to our friends and family that are looking to purchase a vehicle. More
by tink1957
Employees Worked With
Andrew Breitenbach, Andy Breitenbach
April 18, 2013
Jamie was excellent. We told him our price range, our needs, and choice of cars we were considering. Jamie did not try tosell us a different car or increase our price range. He listened and showed us th needs, and choice of cars we were considering. Jamie did not try tosell us a different car or increase our price range. He listened and showed us the cars. He pointed out the best of each and what to consider. Rhonda was great. She too listened, explained in detail, and got us in our new car. The dealership was fair in our trade in and everyone we talked to was excellent. As a father taking his daughter to buy her first new car...I will soon be taking my other daughter to Kings Kia to buy her new car. For the record, I had purchased two new cars from Castrucci Ford but left them because of their poor service. I look forward to having a lasting relationship with Jamie, Rhonda, and the rest of the Kings Kia team! More
by halfaninchofwater
Employees Worked With
Jamie Colston
April 11, 2013
We gave Kings Kia the highest rating possible because our sales person Cody Eagle did everything possible to make our car shopping experience a pleasant one. His no preasure approach put my wife and I at eas sales person Cody Eagle did everything possible to make our car shopping experience a pleasant one. His no preasure approach put my wife and I at ease, and throughout the whole process he took the time to answer all our questions. My wife was looking for a preowned Sportage and found exactly what she wanted. We were so impressed with this dealership and our sales person that several days later I returned to purchase a new Kia Rio. Again, my car shopping experience was a good one. I would recommend this dealership to anyone looking for new or used vehicle. Thanks Cody and Kings Kia. Marvin and Tambra Walls More
by awallsm
Employees Worked With
Cody Eagle
March 30, 2013
Nic was great, we love Kia and will go back to see him specifically for all of our car purchases. I will send everyone i know to see Nic when sjoppng for a new or used vehicle...Thanks Nic!!!? specifically for all of our car purchases. I will send everyone i know to see Nic when sjoppng for a new or used vehicle...Thanks Nic!!!? More
by suelandrum
March 25, 2013
Excellent inventory, outstanding prices, knowledgeable, friendly, and "sero"pressure salesman. The most open & transparent purchase I have every experienced. Beautiful showroom and service area. I tho friendly, and "sero"pressure salesman. The most open & transparent purchase I have every experienced. Beautiful showroom and service area. I thoroughly enjoyed working with Nic Castrucci. He patiently discussed what I was seeking, reviewed my options, and then carefully showed me the appropriate inventory. Questions about different vehicles were answered completely and objectively. We were never hurried. In fact, I enjoyed the absence of any kind of sales pressure. Pricing for the various makes and models was clearly displayed in the showroom. Knowledgeable, affable, and trustworthy are words that I would use to describe Nic. And I would recommend him without any reservations. I would be remiss were I not to add a comment about the normally unsettling experience I have had with every previous auto purchase over the last 30 years -- the dreaded, "Wait here for a minute while I discuss this potential deal / sale with the sales or finance manager." At King's Kia there is no little office where one's salesperson goes to present a deal to some unseen entity. At King's Kia, that person is Rob Bello and he sits in plain view right on the showroom floor. Rob is knowledgeable, astute, funny, and imminently fair, I enjoyed how he interacted with Nic, with me, and made sure the entire process was a transparent, seamless, and pleasant experience for me. If you want to be treated honestly and fairly, if you want an excellent deal on a remarkable line of cars, and if you want to drive away knowing you just got the vehicle you wanted at the price you desiredl, then look no farther than King's Kia. More
by wkostrewski
Employees Worked With
Rob Bello
March 24, 2013
Steve went out of his way to find the exact, specific car Steve went out of his way to find the exact, specific car I wanted.....I could not ask for a better salesman Steve new his job above any slalesman i Steve went out of his way to find the exact, specific car I wanted.....I could not ask for a better salesman Steve new his job above any slalesman i have ever delt with More
by gbslaven
Employees Worked With
Steve Pedicone
