Kings Kia
Cincinnati, OH
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Terrible customer service!!! Bought my kia in 2011, very happy with it. Received free oil changes with my purchase, some say every 3000 miles, some say every 6000 miles. Apparentl Bought my kia in 2011, very happy with it. Received free oil changes with my purchase, some say every 3000 miles, some say every 6000 miles. Apparently no one knows. Scheduled an oil change, took an hour and a half for an oil change, when I complained about the time it took I had a very large man chase me to my car and corner me with my toddler standing there with me, it terrified me. Supposedly that was taken care of so the service manager convinced me to return. Wait over an hour ( has been 2 hours a time or two) for an oil change. I call to schedule and the people are rude. Disappointing and upsetting. Will not return. More
Awesome Experience My fiance and I walked in to Kings Kia not really knowing what we were looking for other than a SUV type vehicle. We arrived shortly before closing an My fiance and I walked in to Kings Kia not really knowing what we were looking for other than a SUV type vehicle. We arrived shortly before closing and never felt rushed or like we were holding anyone up. Andy approached us and started asking what we wanted in a vehicle. He quickly had us narrowed down to a few options. We decided to go with the Sorento over the Sportage after Andy explained we'd be getting more out of our money with the Sorento. He had us sit in the front and back seats to make sure it was comfortable for us. The back seats reclined which was awesome! We test drove the Sorento and Andy went over every single possible option he could think of that the Sorento had. He even took the time to set up the UVO system to my phone that synced with the Sorento. I also wasn't sold on the red color of the Sorento we test drove but Andy was able to find us a perfect silvery white. Needless to say we drove away that night with the Sorento and we absolutely love it! Thanks for the awesome experience and service. We will definitely be back! More
Discrimination practice Me and wife are upper middle class Afro American people who work hard. We decided to trade in our fully paid off Ford Explorer limited edition with a Me and wife are upper middle class Afro American people who work hard. We decided to trade in our fully paid off Ford Explorer limited edition with all the bells and whistles. When we arrived there the sales man was nice to help us, but that was the end. When test driving the car the over head lighting was coming off the ceiling. Now mind me this is a car with less than 50 miles on it. So we were promised that they would fix it and the price would be different. The car is listed 27000 and our trade according to kelly blue book is 25000. So we understand that they going to tried to low ball us but the tactics were profoundly insulting. Like most dealership after you say no to the first number they bring over the manager to persuade you in buying the car. But this manager was rude and told us that they don't negotiate and if we find a better price we should go there and buy it. I never never felt so insulted in my life and would never recommend this place to anyone. I guess they thought we didn't have money so we went to another dealer and bought another vehicle that cost slightly more because there honesty and friendly attitude. More
Best car buying experience I've ever had! This is my 4th car buying experience within the last 5 years and it was by far my most pleasurable experience. Whitney wasn't pushy, she was very poli This is my 4th car buying experience within the last 5 years and it was by far my most pleasurable experience. Whitney wasn't pushy, she was very polite, professional and courteous, she help me pick out the best car that fit my needs. I was so pleased by my experience here I took my parents there a week later and they each bought new cars as well, Cadenza and Kia Optima. Within two months off purchasing my car, I took two friends their to buy their new cars as well, Sorento and Optima. I would recommend this dealership to anyone! They are amazing quick and professional! So very thankful! More
Fantastic customer service I stopped in to Kings Kia to just look with my 85 year old mother. I wanted to make sure she could comfortably get in and out of the car. I wound up s I stopped in to Kings Kia to just look with my 85 year old mother. I wanted to make sure she could comfortably get in and out of the car. I wound up so happy with the Soul I bought it that night. It was getting lat, they were very busy and my mother was getting a bit shaky. I asked if I could come back the next evening to sign the papers and pick up the car. I had to work the next day and it is about a 30 minute drive with no traffic from where I work. The sales manager and my salesman offered to deliver the car to my work the following day and let me sign the paperwork there so I could get my mother home. That was above and beyond what I expected. I would highly recommend the dealership and could not have had a better salesman in Jamie Southwick. Thanks for making it an easy purchase and being so accommodating. BTW I love my Soul. More
Excellent experience at Kings Kia! My husband and I arrived at Kings Kia looking for a new car. As soon as we arrived, we were greeted by Jamie Colston. He was extremely friendly, yet n My husband and I arrived at Kings Kia looking for a new car. As soon as we arrived, we were greeted by Jamie Colston. He was extremely friendly, yet not at all pushy! He let us look around, but was there when we needed to ask questions and take a test drive. He was a pleasure to work with. He took time explaining all of the features of the car in detail. This was by far our most pleasant car purchase ever. I would highly recommend Kings Kia, and especially Jamie Colston if you are looking for a new or used vehicle. Also, Rhonda in finance was a delight to work with! All around, a great experience! Cindy More
2014 Kia Altima SXL Turbo Lease Very pleased and satisfied with our experience at Kings KIA. Everyone we dealt with went well beyond our expectations. I would highly recommend this d Very pleased and satisfied with our experience at Kings KIA. Everyone we dealt with went well beyond our expectations. I would highly recommend this dealership. It is easy to see why they are number one for customer service. They have gained a repeat customer. More
Happy customer I have been looking at the new optima and drove onto the lot just to take a look. I work in sales and the last thing I wanted was a pushy sales rep br I have been looking at the new optima and drove onto the lot just to take a look. I work in sales and the last thing I wanted was a pushy sales rep breathing down my neck... Scott Peeler approached me to ask if he could help me find what I was looking for and he was the nicest person I have ever dealt with. I wasn't confident that I was going to be able to finance a brand new car and was hesitant to even have them take a look to see what they were able to do. Scott assured me that they had one of the best accountants and that she would do whatever she could to get my in the car I wanted. He was very patient with me which speaks volumes because I am the most indecisive person ever. After I purchased my Kia optima I called Scott on several occasions with questions and he was there to help me whenever needed. I have recommended Scott to all of my friends and family and will continue to do so. More
Thank you, Whitney, for the excellent service and experience that my wife and I received on our recent purchase of two new vehicles. We appreciated the courtesy and professionalism you afforded to u experience that my wife and I received on our recent purchase of two new vehicles. We appreciated the courtesy and professionalism you afforded to us. Our experience was very relaxed and hassle free. We will not hesitate to recommend you and Kings Kia to our friends and family. More
I came in for service work and a quote. I spoke to Jeff on the phone and he made me feel very good about the situation and assured me that they would do their best. When I got to Kings Kia, I worked with N on the phone and he made me feel very good about the situation and assured me that they would do their best. When I got to Kings Kia, I worked with Norm. He greeted me and made me feel very welcome. He helped me and answered all my questions, no matter how small or silly they were. He made me feel sure that he would take good care of my car and give it the best service. Norm not only gave amazing service, but he also took the initiative to look up if I qualified for any other additional deals or discounts. He also was prompt and timely. I had a great experience and would not go anywhere else for my service check ups or work. I will always be a Kia fan and a fan of the people who work at Kings Kia! Thanks for everything! More