Kings INFINITI

WORST SERVICE EVER I have been having a multitude of issues with the service department at this dealership and with my vehicle. I brought the car in for service for I have been having a multitude of issues with the service department at this dealership and with my vehicle. I brought the car in for service for an issue with the auxiliary connection amongst other things and the service member that refuses to give me his name after the last service treated me with such disrespect that I felt uncomfortable by his tone and his attitude all because as he stated was because the survey that I completed was negative and apparently he lost $2,000 last month because of it. He signed me in and out within 5 minutes telling me I had to or I wouldn't receive my vehicle back on the same day even though my vehicle was not yet finished in the first place. He said my car was connected to the database and nothing was found wrong with the car and I had to plead with him to actually go through with me what was wrong with the car all of which was followed up with a "what do you want me to do for you" or "I don't know what to tell you". They refused to wash the car for me, do the check point, and also refused to do the free oil changed that I have that are also in the system. He told me "I'm not honoring anything for you". I had to have a friend with the same exact vehicle, package, and year as mine come to the dealership and check to make sure it wasn't the device I was using and it in fact wasn't the device that is the problem. I also went into the sales department and Bob Pearl allowed me to connect my device to another car in the dealership and had no issues I even replaced the cable I was using and still have the same problem. I have had to bring the car back 3 times for the same issue and the amount of disrespect this man showed me because of a survey against the dealership and not specifically him was absolutely ABSURD and I FELT SO DISRESPECTED AND UNCOMFORTABLE THAT I WILL NEVER BUY OR LEASE ANOTHER INFINITI AND NO LONGER WISH TO KEEP THIS ONE BECAUSE OF HIS UNACCEPTABLE AND DISRESPECTFUL BEHAVIOR. Never in my life have I been treated in such a way as a consumer but his attitude and behavior was unwarranted because it is not my fault that he will lose $2,000 last month because of the way your survey format is handled. I am requesting that this man be dealt with accordingly because he has put a very bad taste in my mouth with your name and that's a shame! I shouldn't have to deal with the hassle and headache of going back and forth to the dealership and wasting my time and money because this person now has a personal vendetta with me because that's exactly what this is, personal and that is highly inappropriate for a service professional that needs to encourage a good relationship between a client and your business. I took the car in today at 7 a.m. and didn't leave until 2 p.m. and when I asked for the guy that was looking at the car they said he was at lunch and that he didn't have anymore time to deal with this issue and when I asked for a copy of my service records because they're mine they said no they aren't they're mine and refused to give me a copy. I am expecting a call regarding this matter as soon as possible because this needs to be addressed. More

Worst Dealership, Rude Salesperson! Don't Waste your Time! Just my experience of just walking in a Sunday morning to look and test drive on a new 2015 Infiniti Q50. So I walked in to the Receptionist and aske Just my experience of just walking in a Sunday morning to look and test drive on a new 2015 Infiniti Q50. So I walked in to the Receptionist and asked on how can I get a test drive so receptionist sent a request for a salesperson and 2 salesperson came towards me. So I choose the closest one near me. So It was a male Salesperson and he asked how can I help you? I replied I'm looking to test drive a 2015 Q50 Sedan. Salesperson Looked at me and he said we don't do test drives on sunday and walked away from me instantly. So I said ok I see how it is and I said out loud Fine I will go to another Infinity Dealer Which will help me better. So I Proceeded to Walk out the dealership and used my smartphone to search another dealership which was way far from my location. So for future Referance I will never go to this location and Salesperson needs to have some extra training on how to respect their customers. More

3.5hrs for oil/filter schedueled for 11AM appointment, car was not touched until 2:15..so go here if you got the hours to waste in your life. - while I understand there may schedueled for 11AM appointment, car was not touched until 2:15..so go here if you got the hours to waste in your life. - while I understand there maybe other people whom have scheduled infront of me, but seriously,...3.15 hrs is just not cool. 1.5hr wait should be max (until tech preps car) if your service dept is understaff - well..hire more infiniti certified techs? to accommodate our wait time, it was done for free. - thanks? More

same day deal. . As we all know, car shopping is more enjoyable than a root canal. However, my experience at Kings was quite the contrary. The sales executive Willy As we all know, car shopping is more enjoyable than a root canal. However, my experience at Kings was quite the contrary. The sales executive Willy was professional, knowledgeable, straightforward and fair. More

My experience with Vidim Gekker was exceptional. My wife and I walked into kings infiniti, we explained to Vidim that we were at the end of our current lease and we were looking to get into a new lea My wife and I walked into kings infiniti, we explained to Vidim that we were at the end of our current lease and we were looking to get into a new lease. We told him which car we wanted, and how much we wanted to pay, and he delivered. Vidim was patient, courteous, and displayed true professionalism. We definitely look forward to conducting business with him in the near future. Ask for him!! More

friendly and very helpful. I would definitely send my frien I had a great experience with Roman Zelda terms and Natasha Kingston, I would definitely recommend my friends and family to these to. Thank you I had a great experience with Roman Zelda terms and Natasha Kingston, I would definitely recommend my friends and family to these to. Thank you More

Comfortable Very friendly and relaxed dealership. No pressure at all! The salesmen and management did everything they could to get me and my wife the best deal. T Very friendly and relaxed dealership. No pressure at all! The salesmen and management did everything they could to get me and my wife the best deal. They also answered all our questions and called us to see how everything was going with the car. Infiniti has great cars! I recommend everyone to come to this dealership More

Above & Beyond their call of duty After a very BAD experience at Lynbrook Infiniti I ended up at Kings Infiniti and received car service that I did not think was even possible! Excelle After a very BAD experience at Lynbrook Infiniti I ended up at Kings Infiniti and received car service that I did not think was even possible! Excellent sales service! For example: I told them I was not able to make it to the dealership the day that I contacted them because of transportation issues and they offered to bring the car to my house in order for me to check it out or test drive it! I was able to negotiate a more reasonable price than what was listed for the M37x I was interested in & After Checking out the car in front of my house Saturday afternoon I was behind the wheel of my 2011 M37x 2 days later on Monday afternoon (Would of been sooner if Lynbrook Infiniti hadn't screwed up all my paperwork. Had to redo/rectify all the insurance and loan information from the Lynbrook Infiniti experience). My M37x is in very good condition and I was given a couple good service packages with the purchase to assist with maintaining the car. very pleased with my purchase so far! Thanks again to Rego (Rigaud Simon) & Ronnie for the experience! - W.K.J.Paul More

Great Service My experience at Kings Infiniti was superb. My sales associate Willy was extremely helpful and patient. I made my first big car purchase here and I My experience at Kings Infiniti was superb. My sales associate Willy was extremely helpful and patient. I made my first big car purchase here and I am extremely satisfied. I recommend this place!! More

Customer Best experience ever,I would definitely recommend anyone to go buy their car over there.great customer services,they work with you through the whole a Best experience ever,I would definitely recommend anyone to go buy their car over there.great customer services,they work with you through the whole application.great team support to help you with your decisions..i just bought my Q50 infinity 2014,trade my G35 2004..love it !!!!! Runnin great!!! More