Kings INFINITI

Worry Bug!! This was my first time purchasing a car from a dealership and I must say Thank You to Tim and the Head Manager! They were able to answer all my questi This was my first time purchasing a car from a dealership and I must say Thank You to Tim and the Head Manager! They were able to answer all my questions and worries, ensuring my comfort. The deal went pretty smoothly and I am beyond satisfied with my vehicle. Thanks again to the whole team of Kings Infiniti Brooklyn. More

Very Fast n Fair Handled the whole deal over the phone with Maria walked in signed the completed paperwork and drove away with a great lease deal on a Q50. My parents Handled the whole deal over the phone with Maria walked in signed the completed paperwork and drove away with a great lease deal on a Q50. My parents came in 5 min later and also drove away in a new Q50 More

Very unhappy I saw a car On line that I wanted and called Thursday (car was just posted Wednesday) Never heard back after I gave all my info on my trade in. Emaile I saw a car On line that I wanted and called Thursday (car was just posted Wednesday) Never heard back after I gave all my info on my trade in. Emailed and called Friday wanting to set up a test drive first thing Saturday morning. Called again Saturday at 915 am. And was told I would get an email with all the details/$ soon. Hours later I got a call saying it was sold??? The sales lady verlande Celestine was out Friday so that's why I never heard back!? She was also not aware that someone bought it right away...so what took the delayed response. It is an internet sale. Not a good way to do business. When we spoke without even seeing the car I said I am very interested please don't sell it. She should have asked for a deposit then or spoken to the people she works with to know someone else was interested. The delay in returning emails and calls is not a likable way to do business. More

Great Deaership, service and stuff I usually don't write reviews but I have to share this wonderful buying experience at this dealership. I stop by at the dealership to take a look at Q I usually don't write reviews but I have to share this wonderful buying experience at this dealership. I stop by at the dealership to take a look at Q50. Tim was very helpful and patient in answering all my questions and concerns. The price that I got for Brand new Q50 couldn't be refused. Also during my visit I had a pleasure to speak to a general manager Rigaud to modify some terms. What ever was promised to me was completed within given time frame and no running around. Financial representative Roman didn't waste my time in trying to sell me any stuff that I don't need. The whole buying experience from start to finish was a pleasure and I'm really enjoying my new car. If you looking for a new car do yourself a favor and give this guys a chance. I leased many cars before from different dealerships and this would be the best so far. Thank you Kings Infiniti More

Great experience I just leased a new car from kings infiniti and I had a great experice, everyone is very knowledgeable and helpful, i had to call them after I purchas I just leased a new car from kings infiniti and I had a great experice, everyone is very knowledgeable and helpful, i had to call them after I purchased it to ask some questions and everybody was so happy to help. Great experience! More

great service, great people and luxury car:-) Loved it I would like to share a grate experience I had with leasing process of my new Infiniti QX60 at the Kings Infiniti dealership. The leasing process was I would like to share a grate experience I had with leasing process of my new Infiniti QX60 at the Kings Infiniti dealership. The leasing process was very nice, easy and clear, no hidden or extra/unknown charges. The sales person, Bob, was very helpful, knowledgeable and patient, as well the manager who was open to sit with the customers and answer as many questions as we had. Our first leasing experience was with Kia and it was horrible, so many extra fees and double charges, "magic" way of calculating monthly payment and so on..... So, this time we kept double checking all charges and monthly payments to make sure no one is overcharging us, and to our big surprise it was right calculated to the last cent. Thank you so much guys for the great job you do. More

One of the best dealerships I've ever been to I was in the market looking for a Q50 right before the memorial day weekend and I was actually already talking to an online rep from Kings infiniti be I was in the market looking for a Q50 right before the memorial day weekend and I was actually already talking to an online rep from Kings infiniti before that weekend. I visited the dealership on the 30th of May. Before that visit, I made few stops at two other infiniti dealerships (Infiniti of Bayside and Manhasset Infiniti). The service at Queens infiniti was great but their deals weren't working for me. The service at Mahasset Infiniti was pure junk but they had the deals I liked. I took a leap of faith and waited another day to visit Kings. I am so glad I took that step! The atmosphere is little slow at this dealership and its not as big of a dealership as the other two so I was little worried if anyone would help me properly. Believe it or not, I got both the BEST deal and also the BEST service at this place. I was helped by Mr. Zeltser. He is a 'straight get to the point' kind of person and at that point that is really what I wanted. He told me everything straight forward and what deals they have and what they can offer and VOILA! I made the deal the same day. I am extremely lucky to have come to this dealership and meet Mr. Zeltser. His knowledge as well as his customer service skills really differentiated him amongst others in the other dealerships. Thank you very much for the service and I will highly recommend everyone to go this place for all their Infiniti needs. I know people prefer something nearer to their house but believe me, if you want the best deals and the best service, make the small trip to this dealership. You will NOT be dissapointed. More

WORST SERVICE EVER I have been having a multitude of issues with the service department at this dealership and with my vehicle. I brought the car in for service for I have been having a multitude of issues with the service department at this dealership and with my vehicle. I brought the car in for service for an issue with the auxiliary connection amongst other things and the service member that refuses to give me his name after the last service treated me with such disrespect that I felt uncomfortable by his tone and his attitude all because as he stated was because the survey that I completed was negative and apparently he lost $2,000 last month because of it. He signed me in and out within 5 minutes telling me I had to or I wouldn't receive my vehicle back on the same day even though my vehicle was not yet finished in the first place. He said my car was connected to the database and nothing was found wrong with the car and I had to plead with him to actually go through with me what was wrong with the car all of which was followed up with a "what do you want me to do for you" or "I don't know what to tell you". They refused to wash the car for me, do the check point, and also refused to do the free oil changed that I have that are also in the system. He told me "I'm not honoring anything for you". I had to have a friend with the same exact vehicle, package, and year as mine come to the dealership and check to make sure it wasn't the device I was using and it in fact wasn't the device that is the problem. I also went into the sales department and Bob Pearl allowed me to connect my device to another car in the dealership and had no issues I even replaced the cable I was using and still have the same problem. I have had to bring the car back 3 times for the same issue and the amount of disrespect this man showed me because of a survey against the dealership and not specifically him was absolutely ABSURD and I FELT SO DISRESPECTED AND UNCOMFORTABLE THAT I WILL NEVER BUY OR LEASE ANOTHER INFINITI AND NO LONGER WISH TO KEEP THIS ONE BECAUSE OF HIS UNACCEPTABLE AND DISRESPECTFUL BEHAVIOR. Never in my life have I been treated in such a way as a consumer but his attitude and behavior was unwarranted because it is not my fault that he will lose $2,000 last month because of the way your survey format is handled. I am requesting that this man be dealt with accordingly because he has put a very bad taste in my mouth with your name and that's a shame! I shouldn't have to deal with the hassle and headache of going back and forth to the dealership and wasting my time and money because this person now has a personal vendetta with me because that's exactly what this is, personal and that is highly inappropriate for a service professional that needs to encourage a good relationship between a client and your business. I took the car in today at 7 a.m. and didn't leave until 2 p.m. and when I asked for the guy that was looking at the car they said he was at lunch and that he didn't have anymore time to deal with this issue and when I asked for a copy of my service records because they're mine they said no they aren't they're mine and refused to give me a copy. I am expecting a call regarding this matter as soon as possible because this needs to be addressed. More

Worst Dealership, Rude Salesperson! Don't Waste your Time! Just my experience of just walking in a Sunday morning to look and test drive on a new 2015 Infiniti Q50. So I walked in to the Receptionist and aske Just my experience of just walking in a Sunday morning to look and test drive on a new 2015 Infiniti Q50. So I walked in to the Receptionist and asked on how can I get a test drive so receptionist sent a request for a salesperson and 2 salesperson came towards me. So I choose the closest one near me. So It was a male Salesperson and he asked how can I help you? I replied I'm looking to test drive a 2015 Q50 Sedan. Salesperson Looked at me and he said we don't do test drives on sunday and walked away from me instantly. So I said ok I see how it is and I said out loud Fine I will go to another Infinity Dealer Which will help me better. So I Proceeded to Walk out the dealership and used my smartphone to search another dealership which was way far from my location. So for future Referance I will never go to this location and Salesperson needs to have some extra training on how to respect their customers. More

3.5hrs for oil/filter schedueled for 11AM appointment, car was not touched until 2:15..so go here if you got the hours to waste in your life. - while I understand there may schedueled for 11AM appointment, car was not touched until 2:15..so go here if you got the hours to waste in your life. - while I understand there maybe other people whom have scheduled infront of me, but seriously,...3.15 hrs is just not cool. 1.5hr wait should be max (until tech preps car) if your service dept is understaff - well..hire more infiniti certified techs? to accommodate our wait time, it was done for free. - thanks? More