Kings Dodge Chrysler Jeep

Lackadaisical Salesman was fine but wasn't very confident. When making the deal answered most of my questions or counter offers with excuses for why it couldnt be Salesman was fine but wasn't very confident. When making the deal answered most of my questions or counter offers with excuses for why it couldnt be done or why he didnt know the answer. The manager and F and I person were in completely other buildings. With all offers and back and forth taking over two hours. Once a deal had been struck, I hadnt brought a check with me because I honestly wasn't planning on purchasing a car that day. I offered $500 as earnest money, was willing to sign the papers but wanted to return the next day with the down payment. We were a 40 min ride home from the dealer. Now approaching 3 and half hours there. He said that wasn't an option. We had to return with the money that night. After so many hours invested we agreed made the trip home and back, before leaving he wanted to know what time we would return, I told him best case an hour and a half. An hour and 45 mins later, he called my cell phone to make sure we were coming back. We were stuck in traffic 10 mins from the dealer. We get to the dealership, I sign the papers. Now he went from hurry up mode to no rush, sat us in the waiting area which was terrible for an hour and half. At that time we searched him out to see what the hold up.was, he assured us that the F and I person was just bombarded, there was only 1 person there that we could see. So we suggested that maybe he could take us to the car and go over some of the systems with us, he did, the car which was supposed to be washed and ready to go, looked like xxxx and when this was pointed out he's answer was that they did the same thing when he bought his car. Which seemed to be the answer he gave for everything. Finally an hour and 45 mins from the time we arrived we were seen by the F and I lady. That was going well for all of about 5 mins when I turned down all her add on's she became visibly frustrated, hands shaking, slamming papers and folders. Finally papers in front of me I was carefully checking the numbers and making sure everything was as it should be before I signed. A $40,000.00 purchase mught be old hat to them but it was my first. She questioned the time I was taking as if I was insulting her. Once paper was signed I handed over the $5,000.00 I had brought for a down payment. She took it and before we could finish the transaction anothet woman came into the office and asked for her deals fr the day. She stops what we are doing and gets up and hands her my money and then goes and grabs some folders off a filing cabinet, my Dad was standing in between the two ladies when the other women began to scold the F and I woman for something that had transpired the day before. When she then jokingly asked my Dad to take up for her, he reminded her that this was a business transaction we were in the middle of and as a customer he shouldn't be in that position to begin with. All and all it was just one fail after another. The lack of concern for the customer and the feeling that my purchase just wasn't important to them. I love my new Dodge but I would not buy from King's again. And I would not send anyone to buy from them. More

Basic oil change and tire rotation Brought my jeep in for a basic oil change and tire rotation. The oil change indicator was never reset and the tire pressure was never checked. Plus m Brought my jeep in for a basic oil change and tire rotation. The oil change indicator was never reset and the tire pressure was never checked. Plus more than $60.00 for a tire rotation, outrageous! Now I have to return to the dealer to resolve these problems. They were quick but didn't do their job. More

Quick, Professional & Efficient Craig made me feel like a person and not a number. They didn't do anything unnecessary to my car and didn't charge me any unforeseen fees. I felt li Craig made me feel like a person and not a number. They didn't do anything unnecessary to my car and didn't charge me any unforeseen fees. I felt like they valued my opinion and took care of all my questions and concerns. More

Quick, convenient. I arrived at 7:25 in the morning and was on my way by 8:00. Service was fast and efficient. Waiting room was well-equipped and comfortable. I arrived at 7:25 in the morning and was on my way by 8:00. Service was fast and efficient. Waiting room was well-equipped and comfortable. More

Had my best interest in mind My service experience went very smoothly. I appreciated the opportunity that the service person offered me to bundle some oil changes at a discount. My service experience went very smoothly. I appreciated the opportunity that the service person offered me to bundle some oil changes at a discount. A win-win for me and the dealership. They earned my business with quick service and I'll be back for my next oil change. Thanks! More

Excellent Customer Service all around We stopped in for an oil change on my wife's 2013 Dodge Grand Caravan (also purchased at Kings Dodge) and ended up buying a 2016 Dodge Ram from Leonar We stopped in for an oil change on my wife's 2013 Dodge Grand Caravan (also purchased at Kings Dodge) and ended up buying a 2016 Dodge Ram from Leonard Harris (also sold us the Grand Caravan). He was extremely helpful in selecting the right truck, with the right loan that would fit our budget. We couldn't be happier. Also, the service department saw that we were there purchasing another vehicle, and even though the Oil Express Lane was closed, they still went and got our van and did the oil change on it while we were buying the new truck. I ALWAYS recommend Kings Dodge and Leonard Harris to anyone looking to purchase a vehicle. More

Great experience with the entire team. .. Jeff, Rich and Ron were all excellent to work with and I look forward to working with them in the future. .. Jeff, Rich and Ron were all excellent to work with and I look forward to working with them in the future. More

Oil change Staff is always friendly ready and willing Lounge is clean and neat as are the bathrooms As an aside, when service is required I go for Chanel who Staff is always friendly ready and willing Lounge is clean and neat as are the bathrooms As an aside, when service is required I go for Chanel who is quite capable and easy to deal with. More

Elusive problem, dogged service team. Problem initially appeared to be a slow leak in the left front tire, but after inspecting, testing and remounting the tire the problem persisted and t Problem initially appeared to be a slow leak in the left front tire, but after inspecting, testing and remounting the tire the problem persisted and the service team continued to check and recheck until they discovered a small crack in the pressure sensor housing. The sensor was replaced and I was back on the road. More

Great sales, typical finance/insurance sales After searching for a Jeep Wrangler Unlimited Sahara trim I was told that I could not get the options that I wanted by a salesman at Jeff Wyler Eastga After searching for a Jeep Wrangler Unlimited Sahara trim I was told that I could not get the options that I wanted by a salesman at Jeff Wyler Eastgate. I traveled to Kings and was told the opposite. The salesman at Kings was knowledgeable, friendly, low pressure and helpful. He searched the area and almost found exactly what I was looking for in Kentucky, but we ended up placing an order for a custom Jeep. The order was built quickly and Rich (sales) kept me informed throughout the build. Delivery was on time with the initial estimates and the delivery process went smoothly until finance. The finance/insurance salesman was difficult and pushy. He attempted a "hard sell" on extended warranty without stating the "standard" warranty terms first and seemed unwilling to move along quickly even though he was aware that I had been waiting for more than an hour and had my wife and kids waiting on me before dinner. After more than 30 minutes of effectively saying "no", I signed the papers for exactly what I expected in terms of financing and grabbed the keys and was on my way. Overall, I would give Rich a 5 star rating as a salesman. I view the finance experience akin to a trip to the dentist... a necessary evil... maybe they should offer Novocaine before that point? More