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Kings Dodge Chrysler Jeep
Cincinnati, OH
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First Service for Wrangler JKU Hard Rock I recently took my vehicle in for it's first service. Everything was fine just not the extra mile I kind of expected based on how the dealership was u I recently took my vehicle in for it's first service. Everything was fine just not the extra mile I kind of expected based on how the dealership was up to that point. I was given a receipt but no explanation of what work was performed and when I should come back in for the next service. They were friendly about it but just, here's the keys and your car is in back somewhere. Every other new car I've ever owned ( including 3 Jeeps) has been washed with it's service. Maybe I was expecting too much. More
350.00,gas cap About six months ago we took our jeep islander in because the check engine light for gas cap. They reset the light,gave us a new gas cap and a bill fo About six months ago we took our jeep islander in because the check engine light for gas cap. They reset the light,gave us a new gas cap and a bill for 350.00! One day later light is back on. We are ready for a new jeep, but not from kings. More
Oil Change gone awry I received my first oil change on my newly purchased Jeep Wrangler. The service attendant somehow spilled oil all over my engine. The desk attendant I received my first oil change on my newly purchased Jeep Wrangler. The service attendant somehow spilled oil all over my engine. The desk attendant Scott, was awesome and notified me immediately and was encouraging that it would be ok. It wasn't and my car did not run properly. The gears were not shifting right. I brought it back and thanks to service man, Gerry, Jeep put me in a rental car and took a day to correct the situation. I was encouraged that Jeep took the time to clean the oil mistake, which should have been done properly the first time. I would hope that in the future this mistake would be taken with higher precaution when cleaning oil mistakes. The safety of this issue could be a larger for someone else than it was for me. Thank you Kings Jeep for correcting this mistake and for Gerry's knowledge when he test drove my Jeep. More
Loyal Jeep Owner - Now and in the Future! Calvin was just the best! This was my first true car purchase and it couldn't have gone smoother. Everyone at Kings CJD was helpful and honest - very Calvin was just the best! This was my first true car purchase and it couldn't have gone smoother. Everyone at Kings CJD was helpful and honest - very impressed! More
Easy Peasy I talked to a sales Associate, Haley Wolf, via email and when I got there, she was called. She had the trucks ready that I said I wanted to check out. I talked to a sales Associate, Haley Wolf, via email and when I got there, she was called. She had the trucks ready that I said I wanted to check out. I test drove the first one on my list and I loved it. There wasn't any need to check out any more. I bought it and drove it off the lot. No pushy sales tactics or sales people, except the Finance guy. I wish everything in life was just that easy. The Finance guy doing all the final paperwork was a bit pushy about the after market warranty. He wouldn't understand the words "NO, I don't want to pay for that warranty. I don't want it." After about a dozen or so tries, he finally gave up. Other then the finance part, I had a great experience. This is the 2nd used vehicle I have purchased from them. I will be back. More
2016 Jeep Wrangler Unlimited lifted and upgraded Recently had some upgrades done on my 2016 Jeep Wrangler Unlimited, and I can't say enough good things about my experience at Kings DCJ. From the ver Recently had some upgrades done on my 2016 Jeep Wrangler Unlimited, and I can't say enough good things about my experience at Kings DCJ. From the very start, Aaron Plunkett answered all of my questions and talked me through every step of the decision making process. Aaron was in constant communication every step of the way and made the entire experience enjoyable. Would highly recommend the Kings dealership to anyone looking for factory or aftermarket upgrades to their Jeep! Thanks Aaron! More
Terrible. Defect We purchased this car brand new and then when the car was less 3 years old, all of a sudden the automatic door harness started popping out and stopped We purchased this car brand new and then when the car was less 3 years old, all of a sudden the automatic door harness started popping out and stopped the door from closing. Then it happened again 1.5 weeks ago (58k miles) on the opposite automatic door. The charge for this is over 400.00 per incident. I truly believe this is a car defect. The car is young and this should not be happening. Especially on both doors. I am so frustrated and believe Chrysler needs to address this. I previously had a Lexus and never had one issue for over 150k miles. Chrysler needs to refund my money on both defects and make this right. More
Good service Brought my car in for a rattle radio up dates and brake concern where able to complete all tasks excellent staff as well for making it easy and none c Brought my car in for a rattle radio up dates and brake concern where able to complete all tasks excellent staff as well for making it easy and none complicated More
Kings Dodge Service Service was performed on my Dodge Durango at Kings Dodge. Chanel Elam is outstanding and I highly recommend. Service was prompt and handled very profe Service was performed on my Dodge Durango at Kings Dodge. Chanel Elam is outstanding and I highly recommend. Service was prompt and handled very professionally. More
Express Lane...Not I brought my Jeep Grand Cherokee to get an oil change and tires rotated in the "Express Lane." After two hours, I asked about my car and they convenie I brought my Jeep Grand Cherokee to get an oil change and tires rotated in the "Express Lane." After two hours, I asked about my car and they conveniently were "just finishing it up." Kings advertises free oil changes in their Express Lane but what they don't communicate is that their so-called Express Lane is merely a traffic jam that can take multiple hours to work through. I just don't think you should call something "express" when clearly it is not. Next time I WILL be scheduling an appointment to bring my car in to ensure I get service in a timely manner. Not satisfied More