Kings Dodge Chrysler Jeep

No service received! They were to do a recall on my jeep, a sun visor wiring recall. They had the jeep all morning and waited till mid-afternoon to call and tell me they They were to do a recall on my jeep, a sun visor wiring recall. They had the jeep all morning and waited till mid-afternoon to call and tell me they did not have the part!! Said no one told them they only had limited parts?! Unacceptable and irresponsible! More

We bought a Jeep 4 x 4 from Kings Dodge Chrysler Jeep We were very happy with the salesman and the price of the car.The entire purchase was painless. We are very happy with our new jeep. We were very happy with the salesman and the price of the car.The entire purchase was painless. We are very happy with our new jeep. More

very challenging process My experience at Kings DCJ was less than stellar. My sales person was fine, however the lack of communication was very difficult. I was doing a corp My experience at Kings DCJ was less than stellar. My sales person was fine, however the lack of communication was very difficult. I was doing a corporate lease, the company wasn't old enough so I had to personally co-sign, and then once I was ready to pick the Jeep up I almost wasn't able to due to the dealership/bank needing more info on my business. All paperwork had been completed several days in advance, I had been to the dealership twice already, and on my third visit I was just picking up the car. almost 3 hrs later, and after listening to the finance manager yell at my sales person, as well as at the bank lending officer while I was in his office, I was ready to leave without the vehicle. The tension while I was there was unexpected, and the experience was horrible. Final touch was not having any gas in the tank when I left the dealership, as well as no owners manual in the Jeep. These are minor compared to the lack of professionalism I experienced during the process. My wife had to leave as she was so uncomfortable. Leasing our first corporate vehicle, I thought it would be a fun experience. I need to lease 1-2 more in the next 6 months. I won't be doing so through Kings, and I've not yet made up my mind as to whether or not I'll be returning this one. I'm hoping this was a 'Murphy's Law' scenario, although I don't think it was. More

A very satisfied car buying experience I have Rich as the sales person at the dealer. He is very knowledgeable and patient, and he answers emails fast and never sends advertisement emails t I have Rich as the sales person at the dealer. He is very knowledgeable and patient, and he answers emails fast and never sends advertisement emails to me. And Jeff is also great when I did my financial work with him. A very satisfied experience! More

Very Friendly, fair, and helpful Everyone I spoke with at the Service Center was polite and helpful. Craig was very friendly and explained what would happen. That being said I have Everyone I spoke with at the Service Center was polite and helpful. Craig was very friendly and explained what would happen. That being said I have two concerns: 1) It was roughly half a day before I received any update to confirm what was wrong. This was a concern in that the distance isn't necessarily convenient so I needed to be able to plan accordingly. 2) There was an issue with my sliding door and it wasn't making the 'noise' every time. The mechanics found a toy in the track and thought that was it so nothing further was done. When I brought the car in, Craig indicated he'd witnessed the issue I was describing so it sounds like this occurs without a toy there too. A day after I got my car home it started having the same issue so now I'll have to bring it back up which isn't the most convenient thing. I guess I just wish that if it was a known issue that something more (if possible) would have been done or researched then to avoid more time spent from both parties in the future. All that being said, I've had a great experience dealing with the employees here and I'm happy to go back. More

Excellent Experience! I couldn't have had a better experience! They were professional, polite, patient and very knowledgeable. Any question that I had, they were able to an I couldn't have had a better experience! They were professional, polite, patient and very knowledgeable. Any question that I had, they were able to answer quickly. The battery on the new Dodge Dart I was purchasing was dead upon taking it for a test drive, so they installed a new battery before I drove it off the lot. More

Great Customer Service, Quick Purchase Haley Wolf was awesome. I saw a van I liked online and she immediately emailed me and we sat up an appointment on a Sunday. I was shocked theybwere ev Haley Wolf was awesome. I saw a van I liked online and she immediately emailed me and we sat up an appointment on a Sunday. I was shocked theybwere even open. Very shortly after we were signing paperwork and driving off with a new vehicle, on a Sunday evening. She was courteous of time, very easy to talk to and genuinely helpful. We would totally return to Kings again and we will recommend Haley to our friends. Thanks! We love our new van! More

oil change and multi inspection check Excellent customer service, had my oil change done in now time. Multi point inspection was free. Went over my schedule check up and what I need to ge Excellent customer service, had my oil change done in now time. Multi point inspection was free. Went over my schedule check up and what I need to get done. very afforadable More

Attitude and Impatience We purchased a used car at Kings Mazda that had a recall. The car was dropped off there and we were told it would take a day or two. Almost a week l We purchased a used car at Kings Mazda that had a recall. The car was dropped off there and we were told it would take a day or two. Almost a week later, after calling numerous times and getting disconnected and transferred to people who did not have a clue, we finally got the car back. The car had not been cleaned inside and the staff was impatient and not interested in helping us. We hope not to have to go back. More

Maybe a notch above most The most important thing of all is I got a great deal on a nice used vehicle and that is what we want in the end. The car I chose, a fairly new Certi The most important thing of all is I got a great deal on a nice used vehicle and that is what we want in the end. The car I chose, a fairly new Certified Chrysler 300 was listed on Edmund's website where I was reviewing many different cars in general. This led me to Kings DCJ where I confirmed the availability and made initial contact with a salesperson and we then set an appointment time to inspect the car and perform a test drive. When we arrived, those in the showroom asked if we needed help and volunteered to find our salesman Mike for us and he was equally respectful and professional in his job. We decided to buy the car and did the paperwork but then had to wait for the financial guy and this is where the 5 star rating dropped to 4 stars. When we finally got into his office, we were ready to get the car and leave, but this guy started pushing extra add-on enhancement purchases and would not take no, in fact a half dozen nos for an answer. I suppose it was his job but I do not like a hard sales pitch like he was pushing. Eventually we came to an agreement about an extended warranty that I was comfortable with and we wrapped things up. Overall, the dealership was OK but it's the car / value that really matters. More