Kings Dodge Chrysler Jeep

Good work - bad communications Bad communication: We recently had an appointment for recall work on our vehicle - it was for 10:30 and the car was dropped off on-time. By 5:00 (may Bad communication: We recently had an appointment for recall work on our vehicle - it was for 10:30 and the car was dropped off on-time. By 5:00 (maybe a little after) we had heard nothing. When I called I was told the service person responsible for our vehicle, and her entire service team, had already left for the day and there was no information available on the vehicle status. There was NO mention at the outset that this could require keeping the vehicle overnight. Fortunately my wife did not need the car for anything, but it could have been very inconvenient. I believe someone even asked if we were going to wait on the car - which we obviously did not. Sadly, this seems to continue a trend I have observed - I seem to get worse customer service from premium service centers (dealerships) than I do from other service centers (such as CarX, Goodyear, etc.). Good work: Since nothing was obviously wrong in the way the car ran, it is hard to judge the quality of the work. However, the vehicle was returned clean (no footprints or handprints) and the shuttle service person was very polite and on time. More

Very Untrustworthy!!! Beware! Complete joke. A word to the wise....do not EVER buy a Chrysler, Jeep or Dodge vehicle. The WORST customer service I have ever delt with in any capaci Complete joke. A word to the wise....do not EVER buy a Chrysler, Jeep or Dodge vehicle. The WORST customer service I have ever delt with in any capacity. Not to mention my van has had nothing but problems since the day we got it. They are supposed to do a recall on my vehicle but refuse to do it unless I pay hundreds of dollars on repairs FIRST. Are you kidding me???? After talking with a couple of service employees & the service manager...(he could care less that I'm upset) they all agreed the repairs MUST be done FIRST, BEFORE THE RECALL WORK COULD BE DONE! And get this....after I refused to do the repairs they said we "had to have before they could even do the recall work" I demanded they bring me my van so we could leave. They brought me my van 5 minutes later & low & behold the recall work was done! Uhhhhhh so clearly they had already done the recall work & just assumed I would believe their lies & pay for work that didn't need to be done! Wow! Unbelievable! And they were SO irate that I totally called them out for lying. The manager ran away (literally) like a child & the service employee doing my paper work refused to speak to me! Mad doesn't describe how I feel. They lied to mine & my husbands face, then acted pissed at us when we called them on it. It's almost laughable. Needless to say, I have made reports to BBB, Ohio Attorney General, & have opened a complaint case against them with Chrysler Corporate. (Not that they'll do anything about it.) So I'm seriously warning everyone I know & even those I don't know to protect yourself & DO NOT ever but a vehicle from this company...especially @ this dealership. It's truly criminal what these people are doing! More

Sometimes it pays to give a second chance! I previously had a less than perfect experience, but I felt like this dealership deserved a second chance to earn my business. Sherry Tarter did a gre I previously had a less than perfect experience, but I felt like this dealership deserved a second chance to earn my business. Sherry Tarter did a great job as my salesperson and Brandon oversaw the process and made it very smooth. I have purchased 4 vehicles in the past few months from this dealership. I plan to purchase 4 more within the next 6 months. No one beats their prices! Great prices combined with efficient friendly service will continue to earn my business. More

Best Experience Ever Bryan was wonderful! He listened to what I wanted and what was within my budget. He found me the perfect van within my price range and it had every Bryan was wonderful! He listened to what I wanted and what was within my budget. He found me the perfect van within my price range and it had everything I wanted and more. I was nervous coming in without my husband but Bryan treated me like I was a normal customer and was very patient when my kids needed my attention for a minute. Ron was great, explaining the warranties and such. I left Kings feeling extremely satisfied. I tell everyone how helpful, pleasant and awesome Bryan and the Kings crew were. Thank you for an awesome experience!! More

Awesome ! Exciting ! Friendly ! Sherry was so nice ! She made me feel comfortable and not overwhelming! She did an amazing job helping me pick out my jeep ! I enjoyed every minute ! Sherry was so nice ! She made me feel comfortable and not overwhelming! She did an amazing job helping me pick out my jeep ! I enjoyed every minute ! More

Sudden failure of power steering. It happened on the weekend and I tried adding fluid but it ran out. I went in on Monday morning and they said they would work it in. 2011 T & C. Very It happened on the weekend and I tried adding fluid but it ran out. I went in on Monday morning and they said they would work it in. 2011 T & C. Very difficult to turn the wheel. I had an extended warranty and it paid for the repair and the rental van. It was ready on Tuesday afternoon. More

We bought our leased vehicle after turning it in. We just sat around for an enormous length of time during this whole experience. It is so unfortunate that you have to sit and wait for an endless amou We just sat around for an enormous length of time during this whole experience. It is so unfortunate that you have to sit and wait for an endless amount of time during this type of thing. More

Understanding He knew that we had done our home work and we knew what we wanted and that was what he showed us and did not waste our time. He knew that we had done our home work and we knew what we wanted and that was what he showed us and did not waste our time. More

Very helpful and courteous. Bent over backwards to help me Great service. Discussed stuff that needs to be done and explains it fully so I could make the right choice. Being on a limited budget that is a ver Great service. Discussed stuff that needs to be done and explains it fully so I could make the right choice. Being on a limited budget that is a very big help to keep my vehicle In good shape and running right More

Satisfied customer Service Advisor went the extra mile to provide service requested. Work was completed in a timely manner and I was very satisfied with my experience. Service Advisor went the extra mile to provide service requested. Work was completed in a timely manner and I was very satisfied with my experience. More